Troubleshooting | Symptom Charts/ Modem - 67 | |
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Modem cannot connect to remote access server or to ISP
1Verify the phone number of the server. Dial the number using a telephone and listen for the “whistle” of a modem.
2Make sure the user has set up remote access for the server being contacted.
3The user may need to create pauses while the number is being dialed. Insert a comma between parts of the number where a pause might be needed. For example, the following entries cause remote access to dial “9” to get an outside line and then pause before dialing the rest of the number:
9 , 5 5 5 - 1 2 3 4
Modem is dropping its | 1 | International only: Use the Modem Country Selector utility to |
connection |
| make sure the modem is set to the correct country. |
| 2 | Try another cable and phone jack. |
| 3 | The phone line may be too noisy to handle the higher modem |
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| speeds. Try connecting at a slower speed or use a generic CCL |
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| file. (If you are familiar with the CCL script language, you |
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| can edit the modem script to force a connection at a lower |
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| speed.) If the problem continues, contact the phone company |
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| to report the bad phone line. |
| 4 | Check if the user has call waiting on that phone line. With |
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| call waiting active, an incoming call can interrupt the |
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| connection. Disable call waiting using AT commands placed in |
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| the init string of the dialup application. Usually the string is |
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| * 7 0 . |
| 5 | There may be a problem with the server the user is |
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| connecting to. Servers sometimes develop problems that |
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| disconnect users without explanation. Try calling back later |
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| or use an alternate number if one is available. If the problem |
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| persists, contact the internet service provider. |
| 6 | Reseat the modem and internal modem cables. |
| 7 | Replace the modem. |
