AT&T SB67118 Auto attendant operation, Turn the auto attendant on, Using the auto attendant

Models: SB67118

1 106
Download 106 pages 15.74 Kb
Page 73
Image 73

Answering system

Auto attendant operation

Turn the auto attendant on

1.When the telephone is idle, press ANSWER ON for the desired line to set up.

2.Press or to scroll to Ans->Auto att.

3.Press MENU/ENTER to turn on the auto attendant. The current auto attendant announcement plays. The screen displays Auto Attendant ON Play announcement with voice prompt “Hello, this is automatic attendant,” and then the idle screen appears.

-OR-

Press or to scroll to No answer to turn the auto attendant off. Press MENU/ENTER to turn off the auto attendant feature for that line.

To exit without making changes, press EXIT.

NOTES:

1.The auto attendant only answers outside calls.

2.The auto attendant does not answer calls when that line is in use.

3.You can press VOL+ or VOL- to adjust the announcement playback volume.

Using the auto attendant

When you set a line to be an auto attendant, it

automatically picks up the ringing line after the number of

*:Base

3 Missed calls

rings you programmed (see Number of rings on page 27),

11:30PM 12/31

and plays your selected auto attendant announcement.

AuAt

While the line silently rings, and while the auto attendant is answering and directing a call, the line indicator flashes (page 36). To interrupt the auto attendant, press the flashing line indicator LINE 1-LINE 4 or L 1-L 4 to talk to the caller on that line. You can also allow the auto attendant to answer the incoming call while you make a new call on another line.

When a caller enters a correct extension number, the auto attendant transfers the call to that extension and announces to the caller, “Please wait.” If the called extension does not answer, the caller is prompted to try another extension or leave a message in a private mailbox for the last attempted extension. The auto attendant attempts to transfer the call up to five times.

If the caller enters an extension number plus the pound key (#) after hearing the announcement, the auto attendant transfers the call to the specified extension. If the call is not picked up after five rings, the caller

67

Page 73
Image 73
AT&T SB67118 user manual Auto attendant operation, Turn the auto attendant on, Using the auto attendant