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AT&T SB67118 user manual Troubleshooting, Backup battery installation on page 9in this

Models: SB67118

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.

	My telephone	•	Make sure the power cord is securely plugged in.
	base doesn’t	•	Make sure you plug the telephone line cord securely
	work at all.	•	Make sure you plug the telephone line cord securely
	work at all.		and firmly into the telephone base and the telephone
			and firmly into the telephone base and the telephone
			wall jack.
		•	Reset the telephone base. Unplug the electrical power.
			Wait for approximately 15 seconds, then plug it back
			in. Allow up to one minute for the telephone base
			to reset.
		•	You may need to purchase four AA alkaline batteries
			as backup battery to make the telephone base work in
			the event of a power failure. Please refer to Optional
			backup battery installation on page 9in this
			user’s manual.

	I cannot get a	•	First try all the suggestions above.
	dial tone from the	•	Make sure you plug the handset cord securely and
	corded handset.	•	Make sure you plug the handset cord securely and
	corded handset.		firmly into the HANDSET jack on the telephone base
			and the corded handset.
		•	If the previous suggestions do not work, disconnect
			the telephone base from the telephone jack and
			connect to a different telephone. If there is no dial
			tone on that telephone either, the problem is in your
			wiring or local service. Contact your telephone
			service provider.
		•	Your line cord might be malfunctioning. Try installing a
			new line cord.

I cannot dial out. • First try all the suggestions above.

•Make sure you have a dial tone before dialing. The corded handset might take a second or two to connect the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Eliminate any background noise. Noise from a television, radio or other appliances might cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the corded handset before dialing, or dialing from another room by a cordless handset with less background noise.

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AT&T SB67118 user manual Troubleshooting, Backup battery installation on page 9in this

Contents

User’s manual Congratulations SB67118 Parts checklistSB67118 Dect Table of contentsTelephone base operation Index Exit Quick reference guideDirectory card Main menu Using menusAvoid placing the telephone base too close to InstallationImportant Information Planning your systemTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets To register a cordless headset to your telephone base Add and register a cordless headsetAdd and register a cordless headset Deregister handsets and headset To add a corded headset to the telephone base Add a corded headsetTo use an audio cable Optional audio cableTelephone base setup Menu settingsRinger volume Ringer tone Volume controlDo not disturb DND Ring groupLCD contrast Key toneLanguage Line selection Set line modeArea codes Set date and time Hold reminderMusic on hold MOH Turning MOH on or offReviewing the recording Recording music or message using the corded handset Recording music or message using an audio deviceRecord announcement auto attendant Auto attendant setup for answering systemRecord extension list Number of rings auto attendant Mailbox setup for answering system Number of rings general mailboxRecord announcement independent mailbox Press or to scroll to an announcement Select announcementMailbox setup for general mailbox Set access code remote codeCall screening Notify alert Set alert numberTurn alert on or off Call alert confirmation Screen displays Press Spkr to confirm the alert callRemaining space Speed dial setup Enter, edit or delete a speed dial numberCustomer support Screen icons, indicator tones and lights Indicator tonesScreen icons NEW Call Indicator lightsTelephone base basic operation Line indicatorsMaking a call To make a call from the telephone base To end a call from the telephone baseTo make a call with a corded headset Using the speakerphoneTo make a call with a cordless headset On-hook dialing predialingTemporary ringer silencing Answering a call To answer a callLast number redialing To view the 10 most recently dialed numbersOptions while on calls To cancel call privacy To enable call privacyCall privacy Recording a callTo play back a memo or phone conversation While recording a phone conversationTo mute a call To un-mute a callSwitching between lines Hold reminder onJoin a call in progress Chain dialing To access the directory while on a callThree-way conference calls To make a three-way conference callTo drop one line To talk privately with one internal partyTo drop an intercom To end a conference callCovm central office voicemail Covm resetMake an intercom call to a cordless handset IntercomAnswer an incoming call during an intercom call Answer an intercom callBlind transfer Call transferPress the one-touchEXT 1-0 key for the desired extension Or to scroll to the desired extension, thenOther options for answering the transferred call Push to talk PTT intercom PTT to a single handsetPTT to all handsets Answer a PTT call Convert PTT call to intercom callEnd a PTT call About the directory CapacityExit the directory Create a new directory entry Create directory entriesStore a flash in a directory number Store a pause in a directory numberReview directory Review directory entriesDirectory empty Search directory Search by namePress or browse through the directory Dial, delete or edit entries Information about caller ID with call waiting About Caller IDCaller ID Information How the caller ID information call log worksScreen display of the telephone base Caller ID operation Missed new calls indicatorMemory match Review the caller ID informationDial a call log entry Make a call log entry ready to dialDelete entries Delete a caller ID entry Delete all caller ID entriesSave a call log entry to the directory When the telephone number appearsReasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Messages on Answering system and voicemailAn example of a 2-line answering system setup Setting your system to automatically answer callsGeneral mailbox gen MB only Auto attendant auto attSelect the answer mode An example of a 4-line answering system setupAns-Gen MB only, Ans-Auto att, or No answer Answering system capacityUsing the auto attendant Auto attendant operationTurn the auto attendant on Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation To listen to messages at the telephone base When messages are playing on the telephone baseOptions during playback Delete all old messagesTransfer message When a message is playing on the telephoneRecording and delivering memos To record a memo, then deliver itDisable the answering system Play back a memoSet general delivery mailbox to not answer Remote access Remote commandsTo remotely reach the answering system Remote access Cordless headset extension number Cordless headset operationDeregistering Telephone base display screen messagesMessage full Taking care of your telephone MaintenanceSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC part 68 and ActaFCC part Limited warranty Limited warranty Dect 6.0 digital technology Technical specificationsBackup battery installation on page 9in this TroubleshootingIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Action Remote command Remote access wallet card