Answering system
Auto attendant operation
hears “No one is available to answer the call. To leave a message press 1, to call another extension press 2, to call the operator press star.” and waits five seconds for another entry from the caller. If the caller still hasn’t entered an extension number after hearing this message three times, the auto attendant forwards the call to the general mailbox to leave a message.
If the caller enters an invalid extension number, the auto attendant announces, “Please wait, this number is not assigned. To leave a message, press 1, to call another extension, press 2, to call the operator, press star.”
If the caller enters the star key (*) plus the pound key (#), the auto attendant announces ”Calling the operator,” and then transfers the call to the telephone base.
If the caller enters the remote access code while hearing the announcement, the auto attendant stops playing the announcement and the caller can remotely access the general mailbox (See Remote access on page 74 for information).
If the caller does not enter any number after hearing the announcement, the auto attendant announces three times “Please enter your party’s extension, followed by the pound key. If you are using a rotary telephone, please stay on the line. For a company directory, dial star twice.” Then the auto attendant transfers the call to the general mailbox for the caller to leave a message.
Using multiple auto attendants
Use this feature to set one or more telephone lines to act as auto attendants when the primary auto attendant is turned off or busy.
*:Base |
|
0 Missed call | |
08:00AM 12/30 | |
AuAt | AuAt |
An auto attendant is busy when someone at that extension is doing any of the following:
•dialing from the directory or call history
•using any of the lines to make or answer a call
•when the answering system is recording a message at that extension
You can choose a particular telephone line to always be the primary auto attendant by setting that line to have the shortest auto attendant pickup delay (number of rings) and setting the pickup delays of other auto attendants with a longer pickup delay (more rings). If the auto attendant pickup delays are the same, incoming calls are distributed randomly to the auto attendants.
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