Manuals / AT&T / Communications / Cordless Telephone

AT&T SB67118 user manual Relocate your telephone to a higher location

Models: SB67118

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Appendix

Troubleshooting

	•	Relocate your telephone to a higher location. The
		telephone might have better reception in a high area.
	•	If the other telephones in your building are having
		the same problem, contact your telephone service
		provider (charges may apply).

I experience poor	•	For increased sound quality while using the telephone
sound quality		speakerphone, place the telephone base on a flat
when using the		surface with the dial pad facing up.
speakerphone.	•	Excessive background noise will cause a speakerphone
		to fade in and out. Try controlling the background
		noise by turning off any audio devices near the
		speakerphone. Also, try to avoid interrupting the
		person at the other end of the conversation while
		they are speaking. If background noise cannot be
		controlled, you should stop speakerphone operation
		and return to normal corded handset mode.
	•	When using a speakerphone, controlling background
		noise in your environment is essential. While you are
		listening to your party, press MUTE to temporarily
		turn your microphone off. When it is your turn to
		speak, remember to press MUTE again to turn the
		microphone on.

I hear other calls	•	Disconnect the telephone base from the telephone
while using my		jack, and plug in a different telephone. If you still hear
telephone.		other calls, call your telephone service provider.

My telephone base does not ring when I receive a call.

•Make sure that the ringer is not off. Refer to the section on ringer selection in this user’s manual.

•Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. Make sure you plug in the power cord securely.

•You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other telephones.

•If the other telephones in your building are having the same problem, contact your telephone service provider (charges might apply).

•Test a working telephone at the telephone jack. If another telephone has the same problem, contact your telephone service provider (charges might apply).

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AT&T SB67118 user manual Relocate your telephone to a higher location

Contents

User’s manual Congratulations SB67118 Parts checklistSB67118 Dect Table of contentsTelephone base operation Index Exit Quick reference guideDirectory card Main menu Using menusAvoid placing the telephone base too close to InstallationImportant Information Planning your systemTelephone base installation To connect the telephone line cords to the telephone base Option 2 To connect four one-line wall jacks Optional backup battery installation Add and register handsets To register a cordless headset to your telephone base Add and register a cordless headsetAdd and register a cordless headset Deregister handsets and headset To add a corded headset to the telephone base Add a corded headsetTo use an audio cable Optional audio cableRinger volume Telephone base setupMenu settings Ringer tone Volume controlDo not disturb DND Ring groupLanguage LCD contrastKey tone Line selection Set line modeArea codes Set date and time Hold reminderReviewing the recording Music on hold MOHTurning MOH on or off Recording music or message using the corded handset Recording music or message using an audio deviceRecord announcement auto attendant Auto attendant setup for answering systemRecord extension list Number of rings auto attendant Record announcement independent mailbox Mailbox setup for answering systemNumber of rings general mailbox Press or to scroll to an announcement Select announcementCall screening Mailbox setup for general mailboxSet access code remote code Turn alert on or off Notify alertSet alert number Remaining space Call alert confirmationScreen displays Press Spkr to confirm the alert call Customer support Speed dial setupEnter, edit or delete a speed dial number Screen icons Screen icons, indicator tones and lightsIndicator tones NEW Call Indicator lightsTo end a call from the telephone base Line indicatorsTelephone base basic operation Making a call To make a call from the telephone baseOn-hook dialing predialing Using the speakerphoneTo make a call with a corded headset To make a call with a cordless headsetTo view the 10 most recently dialed numbers Answering a call To answer a callTemporary ringer silencing Last number redialingOptions while on calls Recording a call To enable call privacyTo cancel call privacy Call privacyTo un-mute a call While recording a phone conversationTo play back a memo or phone conversation To mute a callJoin a call in progress Switching between linesHold reminder on To make a three-way conference call To access the directory while on a callChain dialing Three-way conference callsTo end a conference call To talk privately with one internal partyTo drop one line To drop an intercomCovm central office voicemail Covm resetMake an intercom call to a cordless handset IntercomAnswer an incoming call during an intercom call Answer an intercom callOr to scroll to the desired extension, then Call transferBlind transfer Press the one-touchEXT 1-0 key for the desired extensionOther options for answering the transferred call PTT to all handsets Push to talk PTT intercomPTT to a single handset End a PTT call Answer a PTT callConvert PTT call to intercom call Exit the directory About the directoryCapacity Create a new directory entry Create directory entriesStore a flash in a directory number Store a pause in a directory numberDirectory empty Review directoryReview directory entries Press or browse through the directory Search directorySearch by name Dial, delete or edit entries Information about caller ID with call waiting About Caller IDScreen display of the telephone base Caller ID InformationHow the caller ID information call log works Review the caller ID information Missed new calls indicatorCaller ID operation Memory matchDelete all caller ID entries Make a call log entry ready to dialDial a call log entry Delete entries Delete a caller ID entrySave a call log entry to the directory When the telephone number appearsOn-screen message Reason Reasons for missing caller ID informationReasons for missing caller ID information Messages on Answering system and voicemailAuto attendant auto att Setting your system to automatically answer callsAn example of a 2-line answering system setup General mailbox gen MB onlyAnswering system capacity An example of a 4-line answering system setupSelect the answer mode Ans-Gen MB only, Ans-Auto att, or No answerTurn the auto attendant on Using the auto attendantAuto attendant operation Base Missed call 0800AM 12/30 AuAt Auto attendant flow chart Answering system operation Delete all old messages When messages are playing on the telephone baseTo listen to messages at the telephone base Options during playbackTo record a memo, then deliver it When a message is playing on the telephoneTransfer message Recording and delivering memosSet general delivery mailbox to not answer Disable the answering systemPlay back a memo To remotely reach the answering system Remote accessRemote commands Remote access Cordless headset extension number Cordless headset operationDeregistering Telephone base display screen messagesMessage full Taking care of your telephone MaintenanceSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC part 68 and ActaFCC part Limited warranty Limited warranty Dect 6.0 digital technology Technical specificationsBackup battery installation on page 9in this TroubleshootingIf the other telephone in your building are having Relocate your telephone to a higher location. Troubleshooting Troubleshooting Troubleshooting While recording Troubleshooting Index Index Index Index Action Remote command Remote access wallet card