Avaya 9500 Series 1. Introduction

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 7

- Issue 6b (23 November 2011)IP Office Basic Edition

Introduction:

1. Introduction

This guide covers the basic operation of 9500 Series phones on a IP Office Basic Edition - Quick Mode phone system.

Key System or PBX System

The IP Office Basic Edition - Quick Mode system can operate in either of two modes; key mode or PBX mode. Your system

administrator will confirm the mode being used by your system. The mode affects the order and role of some of the

buttons on your phone.

Programmable Buttons

Each of the phones has a number of programmable buttons. The function of each such button is set either by the

telephone system or by your system administrator or can be set by yourself. The role of the first few buttons is

determined by whether your system is set to key system or PBX system mode.

Key System Mode

·Intercom Buttons

The first two programmable buttons are set as Intercom buttons and cannot be changed. These buttons are used

to make and receive internal calls.

·Line Appearance Buttons

The next buttons are set as line buttons by your system administrator. These buttons are used to make and receive

external calls. Your system administrator can adjust the number of line appearance buttons on your phone and

which lines they represent.

·Other Buttons

Any remaining buttons can be programmed for a range of features. This is done by your system administrator or by

yourself through the phone's menus. For more information refer to the IP Office Basic Edition - Quick Mode Phone

Base Administration manual.

PBX System Mode

·Call Appearance Buttons

For a system in PBX system mode, the first three programmable buttons are set call appearance buttons. These

buttons are used to make and receive internal and external calls.

·Line Appearance Buttons

Your system administrator can assign the next buttons as line appearance buttons if required. This allows you to

make and answer calls on a specific line if required.

·Other Buttons

Any remaining buttons can be programmed for a range of features. This is done by your system administrator or by

yourself through the phone's menus. For more information refer to the IP Office Basic Edition - Quick Mode Phone

Base Administration manual.

Contents

Main Page Contents Introduction1. Call Handling2. Other Features3. Using Voicemail4. Page Page Page IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 7 Introduction: 1. Introduction Key System or PBX System Programmable Buttons Key System Mode PBX System Mode 1.1 9500 Series 04 Telephones IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 9 Introduction: 9500 Series 04 Telephones 1.2 9500 Series 08 Telephones 1.3 Dialing Codes Introduction: Dialing Codes 1.4 Feature Codes Page Page 2. Call Handling 2.1 Making Calls 2.1.1 Making Internal Calls 2.1.2 Setting a Callback To Set a Callback 2.1.3 Making External Calls 2.1.4 Making Page or Direct Calls To Make a Direct Voice Call To Make a Page Call To Page the Loudspeaker Device 2.1.5 Redial 2.2 Answering Calls 2.2.1 Answer a Page Call Three Beeps Single Beep 2.2.2 Call Pickup To Create a Call Pickup Button To Use a Call Pickup Button IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 19 Call Handling: Answering Calls 2.3 Speed Dialing 2.3.1 System Speed Dials To Use a System Speed Dial 2.3.2 Personal Speed Dials To Use a Personal Speed Dial To Edit Your Personal Speed Dials IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 21 Call Handling: Speed Dialing 2.3.3 Auto Dialing To Use an Auto Dial Button To Create an Auto Dial - Other Button Page Call Handling: Mute 2.6 Holding Calls To Put a Call on Hold To Return to a Call Put on Hold 2.7 Parking Calls To Park a Call 2.8 Transferring Calls 2.8.1 Voice Mailbox Transfer To Transfer a Caller to an Extensions Mailbox To Create a Voice Mailbox Transfer Button IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 25 2.9 Conferencing Calls To Create a Conference Call To Hold a Conference Call To Drop Other Parties from the Call To Mute Other Parties 2.10 Using Handsfree Note IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 27 Call Handling: Using Handsfree 2.11 Using a Headset 2.12 Joining Calls To Join a Call To Switch Privacy On or Off Page Page 3. Other Features 3.1 Absent Text Messages To Create an Absent Message Button To Activate an Absent Text Message To Deactivate the Absent Text Message 3.2 Forwarding Calls To Manually Set Forwarding To Manually Cancel Forwarding To Create a Call Forwarding Button 3.3 Call Coverage To Send Calls to Coverage To Remove Call Coverage IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 33 Other Features: Call Coverage To Create a Call Coverage Button To Use a Call Coverage Button 3.4 Locking Your Extension To Lock Your Extension To Unlock Your Extension To Create a Station Lock Button IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 35 3.5 Account Codes To Manually Enter an Account Code To Use an Account Code Button To Create an Account Code Entry Button 3.6 Do Not Disturb To Manually Switch Do Not Disturb On/Off To Create a Do Not Disturb Button 3.6.1 Do Not Disturb Exceptions Page Page 4. Using Voicemail Accessing Your Mailbox IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 41 Using Voicemail: 4.1 Voicemail Coverage On/Off To create a VMS cover button Page Page 5. Contacts 5.1 Viewing Contacts Details IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 45 Contacts: Viewing Contacts Details 5.2 Make a Call from the Directory 5.3 Editing a Contact 5.4 Adding a New Contact 5.4.1 Add a Contact from the Call Log 5.5 Deleting a Contact Page 6. Call Log 6.1 Using the Call Log 6.2 Making a Call from the Call Log IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 49 Call Log: Making a Call from the Call Log 6.3 Viewing Call Details IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 50 6.4 Deleting a Record 6.5 Deleting All Records 6.6 Adding a Record to Your Contacts Page 7. Button Programming 7.1 Programming a Button IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 53 Button Programming: Programming a Button 7.2 Changing a Button Label 7.3 Button Functions IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 55 Button Programming: Button Functions Function Status Indication Page Page 8. Phone Settings 8.1 Naming Your Extension To change your extension name IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 59 Phone Settings: Naming Your Extension 8.2 Visual Alerting 8.3 Audible Alerting 8.4 Ringer Sound 8.5 Ringer Volume 8.6 Display Brightness 8.7 Display Contrast 8.8 Display Language IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 61 8.9 Error Tones 8.10 Button Clicks 8.11 Default Handsfree Audio Path 8.12 The Admin Menu Page 8.14 A-Menu Auto Exit Index A B C D O P R S T