Avaya 9500 Series 2.2.2 Call Pickup

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 18

- Issue 6b (23 November 2011)IP Office Basic Edition

2.2.2 Call Pickup

If you hear another phone ringing, there are a number of ways that you can answer the call if you know the user, group or

line being called.

1.If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the

button which the call is on.

2.Press an idle Intercom or Call Appearance button.

·To pickup a call ringing at a particular extension:

Dial 6 followed by the extension number at which the call is ringing or parked.

·To pickup the longest waiting call in a pickup group:

Dial 66 followed by the pickup group number (1 to 4).

·To pickup the call ringing on a particular line:

Dial 68 followed by the two digit line number.

3. You can continue the call handsfree or switch to using the handset or headset (press the HEADSET button).

To Create a Call Pickup Button

1.Press the Admin soft key on the display.

·During a call, press the PHONE button to display the Admin soft key option. If you access phone

administration during a call, only the SPEAKER, MUTE and HEADSET buttons still affect the

connected call.

2.Use the up or down arrow buttons to scroll to Telephone Programming. Press Select.

3.Press the programmable button you want to change. Alternatively:

·Use the up or down arrows to scroll to Button Programming. Press Select.

·At the Button: prompt press the button to edit or enter from the button number.

4.The current setting of that button is displayed.

5.Press Program and either press Intercom 1 or use the up or down arrow buttons to scroll the display to Call

Pickup and press Select.

6.At the Endpoint: prompt enter 6 followed by the target extension.

7.The current setting of the button will now be Call Pickup followed by the target extension number.

·Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to

another menu.

To Use a Call Pickup Button

1.Press the Call Pickup programmed button for the specified extension number. You are connected to the call that

was ringing the specified extension.

23

Contents

Main Page Contents Introduction1. Call Handling2. Other Features3. Using Voicemail4. Page Page Page IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 7 Introduction: 1. Introduction Key System or PBX System Programmable Buttons Key System Mode PBX System Mode 1.1 9500 Series 04 Telephones IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 9 Introduction: 9500 Series 04 Telephones 1.2 9500 Series 08 Telephones 1.3 Dialing Codes Introduction: Dialing Codes 1.4 Feature Codes Page Page 2. Call Handling 2.1 Making Calls 2.1.1 Making Internal Calls 2.1.2 Setting a Callback To Set a Callback 2.1.3 Making External Calls 2.1.4 Making Page or Direct Calls To Make a Direct Voice Call To Make a Page Call To Page the Loudspeaker Device 2.1.5 Redial 2.2 Answering Calls 2.2.1 Answer a Page Call Three Beeps Single Beep 2.2.2 Call Pickup To Create a Call Pickup Button To Use a Call Pickup Button IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 19 Call Handling: Answering Calls 2.3 Speed Dialing 2.3.1 System Speed Dials To Use a System Speed Dial 2.3.2 Personal Speed Dials To Use a Personal Speed Dial To Edit Your Personal Speed Dials IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 21 Call Handling: Speed Dialing 2.3.3 Auto Dialing To Use an Auto Dial Button To Create an Auto Dial - Other Button Page Call Handling: Mute 2.6 Holding Calls To Put a Call on Hold To Return to a Call Put on Hold 2.7 Parking Calls To Park a Call 2.8 Transferring Calls 2.8.1 Voice Mailbox Transfer To Transfer a Caller to an Extensions Mailbox To Create a Voice Mailbox Transfer Button IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 25 2.9 Conferencing Calls To Create a Conference Call To Hold a Conference Call To Drop Other Parties from the Call To Mute Other Parties 2.10 Using Handsfree Note IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 27 Call Handling: Using Handsfree 2.11 Using a Headset 2.12 Joining Calls To Join a Call To Switch Privacy On or Off Page Page 3. Other Features 3.1 Absent Text Messages To Create an Absent Message Button To Activate an Absent Text Message To Deactivate the Absent Text Message 3.2 Forwarding Calls To Manually Set Forwarding To Manually Cancel Forwarding To Create a Call Forwarding Button 3.3 Call Coverage To Send Calls to Coverage To Remove Call Coverage IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 33 Other Features: Call Coverage To Create a Call Coverage Button To Use a Call Coverage Button 3.4 Locking Your Extension To Lock Your Extension To Unlock Your Extension To Create a Station Lock Button IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 35 3.5 Account Codes To Manually Enter an Account Code To Use an Account Code Button To Create an Account Code Entry Button 3.6 Do Not Disturb To Manually Switch Do Not Disturb On/Off To Create a Do Not Disturb Button 3.6.1 Do Not Disturb Exceptions Page Page 4. Using Voicemail Accessing Your Mailbox IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 41 Using Voicemail: 4.1 Voicemail Coverage On/Off To create a VMS cover button Page Page 5. Contacts 5.1 Viewing Contacts Details IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 45 Contacts: Viewing Contacts Details 5.2 Make a Call from the Directory 5.3 Editing a Contact 5.4 Adding a New Contact 5.4.1 Add a Contact from the Call Log 5.5 Deleting a Contact Page 6. Call Log 6.1 Using the Call Log 6.2 Making a Call from the Call Log IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 49 Call Log: Making a Call from the Call Log 6.3 Viewing Call Details IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 50 6.4 Deleting a Record 6.5 Deleting All Records 6.6 Adding a Record to Your Contacts Page 7. Button Programming 7.1 Programming a Button IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 53 Button Programming: Programming a Button 7.2 Changing a Button Label 7.3 Button Functions IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 55 Button Programming: Button Functions Function Status Indication Page Page 8. Phone Settings 8.1 Naming Your Extension To change your extension name IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 59 Phone Settings: Naming Your Extension 8.2 Visual Alerting 8.3 Audible Alerting 8.4 Ringer Sound 8.5 Ringer Volume 8.6 Display Brightness 8.7 Display Contrast 8.8 Display Language IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 61 8.9 Error Tones 8.10 Button Clicks 8.11 Default Handsfree Audio Path 8.12 The Admin Menu Page 8.14 A-Menu Auto Exit Index A B C D O P R S T