Avaya 9500 Series 3.3 Call Coverage

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 32

- Issue 6b (23 November 2011)IP Office Basic Edition

3.3 Call Coverage

Call coverage is used to redirect all intercom, transferred, DID and outside calls on lines assigned to you to another

extension. When call coverage is in use, covered calls are routed to the covering extension after a specified number of

rings set by the system administrator.

·Group calls, forwarded calls, transfer-return calls and calls to doorphone alert extensions are not covered.

·A single extension can cover multiple extensions, however an extension can have only one covering extension.

·If you activate call coverage at your extension, for calls on a line appearance button, you still can intercept a call

rerouted to coverage by pressing the button.

·You can program call coverage on a programmable button. Use a button with lights if you want a visual indication

when your calls are being covered. When the button indicator is on, your calls are being covered; when off, call

coverage is not active.

·If both call coverage and do not disturb are on, covered calls go immediately to the covering extension without

ringing the covered extension. Similarly, if call coverage is on and a call begins to ring, you can turn on Do Not

Disturb to send that call immediately for coverage.

·If an extension has call coverage and VMS Cover active, calls ring at the covering extension.

·If the covering extension does not answer, the call is routed to the voice mailbox of the covered extension after

the specified number of VMS Cover Rings. If the covering extension has Do Not Disturb active, the call is

routed immediately to voicemail.

·If an extension has call coverage active without voice mail coverage, covered calls ring at the covering extension

for the specified number of call coverage rings. Outside and intercom calls continue to ring at the covering

extension until the call is answered or the caller hangs up.

·For transferred calls, if the covering extension does not answer, the call goes to the transfer return extension after

the specified number of Transfer Return Rings (if VMS cover is not active).

·Call forwarding override call coverage. If an extension has call coverage and call forwarding active, calls are routed

to the call forwarding destination extension.

1.Press FEATURE 20.

2.Dial the extension number of the covering extension.

1.Press FEATURE 20.

2.Dial your own extension number.