Blackberry 2.0.1 Troubleshooting BlackBerry Bridge, Issue, Possible cause or solution, Bluetooth

Models: 2.0.1

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Troubleshooting: BlackBerry Bridge

User Guide

BlackBerry Bridge

Troubleshooting: BlackBerry Bridge

Issue

Possible cause or solution

 

 

 

I can't pair my BlackBerry PlayBook

Verify that the BlackBerry Bridge app is installed on your smartphone and that

tablet with my BlackBerry smartphone

the BlackBerry Bridge field is set to On. You can download the application from

 

the BlackBerry App World storefront.

 

 

Verify that the Bluetooth connection on your smartphone is turned on and that

 

your smartphone is within range.

 

 

If the Add New Tablet button is missing from your smartphone, your

 

 

organisation might prevent you from using BlackBerry Bridge or Bluetooth

 

technology.

 

 

 

 

I can't reconnect to my smartphone

Verify that the Bluetooth connection on your smartphone is turned on, that your

 

smartphone is within range and that the BlackBerry Bridge field is set to On.

 

Try opening the BlackBerry Bridge app on your smartphone and connecting

 

manually.

 

 

 

If necessary, you can delete the paired device from your tablet (tap

>

 

Bluetooth >

) and from your smartphone (in the BlackBerry Bridge app),

 

and try pairing again.

 

 

 

An icon is missing

Verify that the missing app is selected on the Device Properties screen in the

 

BlackBerry Bridge app on your smartphone.

 

 

If the Bridge Browser icon is missing, you might need a smartphone data plan

 

that supports tethering, or this feature might not be supported by your wireless

 

service provider. For more information, contact your wireless service provider.

 

 

 

My password is incorrect

Many passwords are case sensitive. If you're having trouble unlocking

 

 

BlackBerry Bridge using the BlackBerry Bridge remote or a Bluetooth keyboard,

 

verify that each character you type is the correct casing.

 

 

 

I can't find a draft message I saved

Draft messages appear with a draft icon. If you have multiple email addresses,

 

look for the draft message in the inbox of the address you are sending the

 

message from. If you received a lot of email since you saved the draft, it might

 

appear far down in the inbox.

 

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Blackberry 2.0.1 manual Troubleshooting BlackBerry Bridge, Issue, Possible cause or solution, Bluetooth