User Guide | BlackBerry Bridge |
Troubleshooting: BlackBerry Bridge
Issue | Possible cause or solution |
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I can't pair my BlackBerry PlayBook | Verify that the BlackBerry Bridge app is installed on your smartphone and that | ||
tablet with my BlackBerry smartphone | the BlackBerry Bridge field is set to On. You can download the application from | ||
| the BlackBerry App World storefront. |
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| Verify that the Bluetooth connection on your smartphone is turned on and that | ||
| your smartphone is within range. |
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| If the Add New Tablet button is missing from your smartphone, your |
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| organisation might prevent you from using BlackBerry Bridge or Bluetooth | ||
| technology. |
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I can't reconnect to my smartphone | Verify that the Bluetooth connection on your smartphone is turned on, that your | ||
| smartphone is within range and that the BlackBerry Bridge field is set to On. | ||
| Try opening the BlackBerry Bridge app on your smartphone and connecting | ||
| manually. |
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| If necessary, you can delete the paired device from your tablet (tap | > | |
| Bluetooth > | ) and from your smartphone (in the BlackBerry Bridge app), | |
| and try pairing again. |
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An icon is missing | Verify that the missing app is selected on the Device Properties screen in the | ||
| BlackBerry Bridge app on your smartphone. |
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| If the Bridge Browser icon is missing, you might need a smartphone data plan | ||
| that supports tethering, or this feature might not be supported by your wireless | ||
| service provider. For more information, contact your wireless service provider. | ||
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My password is incorrect | Many passwords are case sensitive. If you're having trouble unlocking |
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| BlackBerry Bridge using the BlackBerry Bridge remote or a Bluetooth keyboard, | ||
| verify that each character you type is the correct casing. |
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I can't find a draft message I saved | Draft messages appear with a draft icon. If you have multiple email addresses, | ||
| look for the draft message in the inbox of the address you are sending the | ||
| message from. If you received a lot of email since you saved the draft, it might | ||
| appear far down in the inbox. |
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