Blackberry Version 5.0 Service Pack 4 Configuring support for Unicode languages

Best practice Description

Do not change the account information for the BlackBerry Enterprise Server

unless the BlackBerry Enterprise Server documentation specifies that you can.

Run the BlackBerry Configuration

Panel as an administrator. Consider the following guidelines if you are running the BlackBerry Configuration

Panel on Windows Server 2008:

• Log in to the computer with a user account that is in the Administrator group

on the Windows Server.

• Right-click the BlackBerry Configuration Panel icon and click Run as

administrator.

Configuring support for Unicode languages

You can make sure that the messaging application can display the Unicode messages that the BlackBerry device sends by

configuring the BlackBerry Enterprise Server to support Unicode languages (for example, Japanese, Korean, or Simplified

Chinese).

1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.

2. Type regedit.

3. Click OK.

4. Perform one of the following actions:

• If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion

\BlackBerry Enterprise Server\Agents.

• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node

\Research In Motion\BlackBerry Enterprise Server\Agents.

5. If the MAPIEncoding registry key exists, perform one of the following actions:

• Delete the key.

• Change the value of the key to 1.

6. Perform one of the following actions:

• If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion

\BlackBerry Enterprise Server\Setup.

Installation and Configuration Guide Postinstallation tasks