• To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes
plain-text messages and email messages that use RTF or HTML, type 3. If the BlackBerry Enterprise Server
cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes all email messages in
UTF-8.
8. In the Windows Services, restart the BlackBerry Dispatcher.
Configure the BlackBerry Enterprise Server to use only UTF-8 to send Unicode messages
To make sure that the BlackBerry Enterprise Server uses only UTF-8 character encoding to process Unicode messages
that it receives from BlackBerry devices, complete the following steps.
1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
2. Type regedit.
3. Click OK.
4. Perform one of the following actions:
• If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion
\BlackBerry Enterprise Server\Agents.
• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
5. Create a DWORD value that is named MAPIEncoding.
6. In the Value data field, type 0 and click OK.
7. Create a DWORD value that is named AutoSelectOutgoingEncoding.
8. In the Value data field, type 0 and click OK.
9. In the Windows Services, restart the BlackBerry Dispatcher.
Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment
Before you begin: In a Microsoft Exchange 2003 environment, install the following hotfixes for wireless calendar
synchronization:
• Visit http://support.microsoft.com/kb/913643 to download and install the required hotfix on the messaging server.
Installation and Configuration Guide Postinstallation tasks
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