Installation and Configuration Guide | Troubleshooting the BlackBerry Enterprise Server installation process |
Troubleshooting the |
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BlackBerry Enterprise Server |
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installation process |
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Failed to write License Key to the Database
This error message appears when you try to add the BlackBerry Client Access License key during the installation process.
Possible solution
After you restart the computer during the BlackBerry Enterprise Server installation process, you must log in using the same Windows account that you used to start the installation process.
1.Close the setup application.
2.Log out of the computer.
3.Log in to the computer.
4.Restart the setup application.
Previous version detected but no database available
This error message appears when you cannot start the setup application or the setup application stops responding.
Possible solution
Verify that the registry keys that identify the BlackBerry Configuration Database exist in the Windows registry.
1.On the computer that you want to install or upgrade the BlackBerry Enterprise Server on, on the Start menu, click Run.
2.Type regedit.
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