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Canon H12157 manual Frequently Asked Questions

Models: H12157

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Chapter 13 Frequently Asked Questions

If your LASER CLASS 2060P is not operating properly, use the information and suggestions in this chapter to try to solve the problem.

❏ If You Cannot Solve the Problem		13-2
❏ Problems Index		13-3
•	Paper Jams	13-5
• Problems Feeding Paper into the LASER CLASS 2060P		13-21
•	Printing Problems	13-23
•	Print Quality Problems	13-28
•	Faxing Problems	13-29
•	Telephone Problems	13-36
•	Copying Problems	13-37
•	General Problems	13-38
❏ If the Power Goes Out		13-39
❏ Error Codes, Messages, and Solutions		13-40

Frequently Asked Questions

Chapter 13

Frequently Asked Questions

13-1

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Canon H12157 manual Frequently Asked Questions

Contents

Page Copyright Trademarks Power Requirements LocationOrder Information Connection of the Equipment Preface Vii Users in Canada Preface Canon Canada INC Hours a DAY, Seven Days a Week Safety Information Laser SafetyCdrh Regulations Xii Contents Registering Information in the Laser Class 2060P XivChapter Xvi Xvii Xviii Appendix Contents Laser Class 2060P 2Introducing the Laser Class 2060P WelcomeLaser Class 2060P Includes the Following Features Main Features of the Laser Class 2060P4Introducing the Laser Class 2060P Plain Paper Fax FeaturesTelephone Features Copier Features6Introducing the Laser Class 2060P Distinctive Ring Pattern Detection capability DrpdSystems Requirements Using the Laser Class 2060P With the Printer DriverOperating System Requirements Hardware RequirementsWindows Me Windows NT 4.0 with Service Pack 3 or higherWindows 8Introducing the Laser Class 2060PHow to Use This User’s Guide Using Your Documentation10Introducing the Laser Class 2060P Type Conventions Used in This User’s Guide Customer Support12Introducing the Laser Class 2060P Safety InstructionsChapter Introducing the Laser Class 2060P 14Introducing the Laser Class 2060P Chapter Setting Up Your 2Setting Up Your Laser Class 2060P Laser Class 2060P Choosing a Location for Your4Setting Up Your Laser Class 2060P DimensionsDo You Have Everything? Unpacking Your Laser Class 2060PMake sure you have the following items 6Setting Up Your Laser Class 2060PLifting the Laser Class 2060P Handset 8Setting Up Your Laser Class 2060PRinger Volume Switch Speaker Volume Switch Removing Shipping Materials 10Setting Up Your Laser Class 2060PChapter Setting Up Your Laser Class 2060P Replaceable Parts 12Setting Up Your Laser Class 2060PAssembling the Laser Class 2060P Attaching ComponentsAttaching the Paper Loading Label 14Setting Up Your Laser Class 2060P Attaching the Extension TrayStraightening the Multi-Purpose Tray Attaching the Support Trays Attaching the Handset to Your Unit 16Setting Up Your Laser Class 2060PChapter Setting Up Your Laser Class 2060P 18Setting Up Your Laser Class 2060P Making Connections Connecting the Telephone Line20Setting Up Your Laser Class 2060P Connecting an Extension Phone or Answering MachineConnecting the Laser Class 2060P to Your PC 22Setting Up Your Laser Class 2060P Connecting the Power CordE a S E W a I T 24Setting Up Your Laser Class 2060P Getting Acquainted With YourFront View Inside View Rear View 26Setting Up Your Laser Class 2060PRedial button Operation PanelPause button Document feed lever28Setting Up Your Laser Class 2060P 5Tone button 6Hook buttonUse/Memory lamp Special Function Buttons One-Touch Speed Dial panel open 30Setting Up Your Laser Class 2060PClear button Space buttonSearch buttons Cursor buttons32Setting Up Your Laser Class 2060P Toner CartridgeHandling and Storing Cartridges Chapter Setting Up Your Laser Class 2060P 34Setting Up Your Laser Class 2060P Installing/Replacing the Toner CartridgeHandle 36Setting Up Your Laser Class 2060P Side View Pull in this Direction TOP View 38Setting Up Your Laser Class 2060P Chapter Setting Up Your Laser Class 2060P Loading Recording Paper 40Setting Up Your Laser Class 2060PChapter Setting Up Your Laser Class 2060P Loading Paper in the Cassette 42Setting Up Your Laser Class 2060PLoad the stack of paper into the paper cassette 44Setting Up Your Laser Class 2060P Loading Paper in the Multi-Purpose Tray 46Setting Up Your Laser Class 2060P Testing the Laser Class 2060P Setting Up Your Laser Class 2060P Chapter Registering Information 2Registering Information in the Laser Class 2060P Guidelines for Entering InformationEntering a single letter Entering Numbers, Letters, and SymbolsEditing Information Entering two letters from the same group4Registering Information in the Laser Class 2060P Using the Special Function buttons 6Registering Information in the Laser Class 2060P Using the Menu SystemPress Data Registration Personalizing Your Laser Class 2060P Identifying Your Documents8Registering Information in the Laser Class 2060P Press Set twice Entering the Date and Time10Registering Information in the Laser Class 2060P Registering Your Fax Number and NamePress Set to save the fax/telephone number 12Registering Information in the Laser Class 2060P Setting the Telephone Line TypeChapter Paper Handling Paper Cassette Guidelines for Selecting Print MediaMulti-Purpose Tray 2Paper HandlingCUSTOM1 Plain Paper Labels4Paper Handling Paper Path 6Paper Handling Selecting Paper Delivery 8Paper Handling Face-Down DeliveryFace-Up Delivery 10Paper Handling Loading Paper Paper CassetteMulti-Purpose Tray 12Paper Handling Chapter Paper Handling 14Paper Handling Figure below shows inside slots bottom viewChanging the Paper Size Setting 16Paper Handling To set a Custom-size Paper Handling Chapter Speed Dialing One-Touch Speed Dialing Speed Dialing MethodsCoded Speed Dialing Group DialingStoring Numbers for One-Touch Speed Dialing One-Touch Speed Dialing4Speed Dialing TX Type menu includes these items To end the procedure and return to standby6Speed Dialing To perform PSWD/SUBADDRESS settingsO U C H S P D D I a L 3 4 5 6 7 8 9 To delete a number To change the number and/or name8Speed Dialing N o n C a N a D a 10Speed Dialing Using One-Touch Speed DialingPress Start/Copy Coded Speed Dialing Using Search buttonsStoring Numbers for Coded Speed Dialing 12Speed DialingUsing Coded Dial buttons 14Speed Dialing B a D D R E S S 16Speed Dialing 3 4 5 6 7 18Speed Dialing L = 1 2 3 4 5 20Speed Dialing Press Coded Dial/Directory Using Coded Speed Dialing22Speed Dialing Creating Groups for Group Dialing Group DialingTo store a group under a One-Touch Speed Dialing button To store a group under a Coded Speed Dialing code24Speed Dialing O U P D I a L 26Speed Dialing Press Set 28Speed Dialing Using Group DialingChapter Speed Dialing Using Directory Dialing Press Coded Dial/Directory twice30Speed Dialing L = 3 4 5 6 D a M B O O K S . C a P Speed Dialing Chapter Sending Faxes 2Sending Faxes When the document feed lever is set to Manual Document Feed Preparing to Send a FaxDocument Requirements 4Sending Faxes Problem documentsScanning Area 6Sending Faxes Selecting Automatic/Manual Document FeedLoading Documents for Automatic Feed 8Sending Faxes Trouble With Multipage Documents 10Sending Faxes Loading Documents for Manual Feed 12Sending Faxes Setting the Resolution and Contrast Setting the Scanning ResolutionPress Resolution 14Sending Faxes Setting the Scanning ContrastYou can select STANDARD, DARKER, or Lighter Manual Sending Via the Handset Sending MethodsMemory Sending 16Sending FaxesDialing Methods Regular DialingDirectory Dialing Sending Documents Manual Sending Via the Handset18Sending Faxes A N S M I T 20Sending Faxes Memory SendingDial the other party’s fax number 22Sending Faxes Canceling Sending 24Sending Faxes Removing the Document From the Automatic Document Feeder ADFChapter Sending Faxes Manual Redialing RedialingAutomatic Redialing With Memory Sending 26Sending FaxesCanceling Automatic Redialing 28Sending Faxes Setting Up Automatic RedialingDefault setting is twice 30Sending Faxes Sending a Document to More Than One Destination Sequential Broadcasting32Sending Faxes Sending a Document Using Group Dialing 34Sending Faxes Delayed SendingLaser Class 2060P begins scanning the document into memory 36Sending Faxes Chapter Receiving Faxes Different Ways to Receive a Fax Fax/Tel ModeDrpd Distinctive Ring Pattern Detection 2Receiving FaxesFAX only Mode Setting the RX ModeReceiving Faxes and Phone Calls Automatically Fax/Tel Mode Setting the Receive ModePress Receive Mode 4Receiving FaxesRing Start Time Setting Up Fax/Tel Mode6Receiving Faxes What Happens When Fax/Tel Mode is SelectedPress Set, then use N or M to select FAX/TEL Auto SW 8Receiving Faxes DisconnectReceiving Faxes Manually Manual Mode If you hear a person’s voiceIf you hear a slow beep or silence Receiving Faxes Automatically FAX only Mode Using an Answering Machine ANS.MACHINE Mode10Receiving Faxes Using the Laser Class 2060P With an Answering Machine Messages Displayed When Documents are Received in Memory Documents Received in Memory12Receiving Faxes Receiving While Registering or Copying 14Receiving Faxes Canceling an Incoming FaxTypes of Ring Patterns Distinctive Ring Pattern Detection Drpd Feature16Receiving Faxes Setting Up Drpd ModePress Set For this example we chose Normal Ring 18Receiving Faxes R I N G T I M E 20Receiving Faxes TEL How Drpd Responds to CallsReceiving Faxes Using the Memory Features 2Using the Memory Features Documents Stored in MemoryPrinting a List of Documents Stored in Memory Method Printing Documents Stored in Memory4Using the Memory Features Sending Documents Stored in Memory 6Using the Memory Features Deleting a Document Stored in Memory 8Using the Memory Features Setting Up and Using Polling 2Setting Up and Using Polling What’s Polling?Before You Use Polling Receiving Requesting Another Fax to Send a Document Polling to Receive Faxes4Setting Up and Using Polling Canceling a Polling Setting Up a Polling Box Setting Up Polling Sending6Setting Up and Using Polling Before You Can Be Polled to SendPress Set, then use N or M to select 6.POLLING BOX OFF 8Setting Up and Using PollingScanning a Document into the Memory for Polling Sending 10Setting Up and Using Polling Changing the Polling Box SetupI L E 12Setting Up and Using Polling Canceling a Polling BoxT a R E G I S T R a T I O N 7 . S Y S T E M S E T T I N G S Setting Up and Using Polling Chapter Special Features How to Enter Pauses Dialing Through a Switchboard10-2Special Features Special DialingChapter Special Features 10-4Special Features Using Tone Dialing On a Pulse LineChapter Making Copies 11-2Making Copies Making CopiesP Y 11-4Making Copies Chapter Reports and Lists 12-2 Activity Report12-3 Transmission TX Reports Error TX ReportSlerexe Company Limited TX ReportPGS. Sent Multi TX/RX ReportReception RX Report Memory Clear Report 12-9 Speed Dialing Lists12-10Reports and Lists One-Touch Speed Dial ListNot Sorted 12-12Reports and Lists Coded Speed Dial ListGroup Dial List 12-14Reports and Lists User’s Data ListDoc Memory List Reports and Lists Frequently Asked Questions If You Cannot Solve the Problem Problem See Problems Index13-4 Jams in the Automatic Document Feeder ADF? Paper Jams13-6 Jams in the Output Slots? Jams in the Paper Cassette? Recording Paper JamsPaper Cassette Area 13-9 Jams Inside the Unit? 13-10Frequently Asked QuestionsMove the paper release lever toward the back of the unit 13-12Frequently Asked Questions If the paper has jammed near the multi-purpose tray slot 13-14Frequently Asked Questions If the top edge of the paper is in the fixing assemblyJams in the Front Area of the Unit? If the paper has jammed near the face-up delivery slot 13-16Frequently Asked QuestionsTransfer Charging Roller Fixing Assembly Jams in the Rear Cover of the Unit? 13-18Frequently Asked QuestionsChapter Frequently Asked Questions After Clearing a Paper Jam 13-20Frequently Asked QuestionsProblem Possible cause Solution Problems Feeding Paper into the Laser Class 2060P13-22Frequently Asked Questions Printing Problems 13-24Frequently Asked Questions Asked 13-26Frequently Asked Questions Frequently Asked Questions 13-28Frequently Asked Questions Print Quality ProblemsSending Faxes Faxing Problems13-30Frequently Asked Questions Asked Receiving Faxes 13-32Frequently Asked QuestionsFrequently Asked Questions Class 2060P ECM RX 13-34Frequently Asked QuestionsProblem Possible cause Solution 13-36Frequently Asked Questions Telephone ProblemsProblem Cause Solution Copying Problems13-38Frequently Asked Questions General ProblemsIf the Power Goes Out 13-40Frequently Asked Questions Error Codes, Messages, and SolutionsCheck Cover Cause Action 13-42Frequently Asked QuestionsECM RX Xx% 13-44Frequently Asked QuestionsFrequently Questions 13-46Frequently Asked Questions Chapter Maintaining Your Cleaning the Laser Class 2060P Exterior Cleaning the Laser Class 2060P14-3 Cleaning the Inside of the Laser Class 2060P14-4 14-5 14-6 Cleaning the Scanner Components14-7 14-8 Replacing the Toner Cartridge 14-10Maintaining Your Laser Class 2060P Transporting the Laser Class 2060PChapter Menu System Understanding the Menu System Accessing the User Settings Menu User Settings Accessing the Report Settings Menu Report Settings Accessing the TX Settings Menu TX Settings Accessing the RX Settings Menu 15-10The Menu System RX SettingsOFF 15-12The Menu System Accessing the FAX’S Printer SET MenuFAX’S Printer SET 15-14The Menu System Accessing the Polling BOX MenuPolling BOX 15-16The Menu System Accessing the System Settings MenuSystem Settings Menu System Appendix Specifications General Plain Paper Fax Document weightDocument sizes Document thicknessRecording paper weight17-24 lb 64-90 g/m2 ResolutionScanning image ProcessingNetworking DialingReport/reference Toner saverCopier Telephone Document Sizes 8Specifications AppendixPrinting Area Specifications Appendix Glossary Bi-directional parallel interface port Automatic redialingBps BroadcastingDual access Multitasking Delayed sendingCursor Dialing methodsFAX/TEL switching Factory defaultExtension G3, Group 3 fax machineIeee HalftoneInterface Interface cableManual receiving JackManual redialing Memory sendingPaper feed One-Touch Speed Dialing buttonsParallel interface PausePrintable area PollingPrinter driver PulseReceiving Reduction modeReception Redialing-automaticReport Remote receptionRotary pulse Scanning contrastSending Tone/pulse settingSending speed Sequential broadcastingTransaction number TonerTransmit UHQ Ultra High QualityIndex 14-3 15-10 15-12 Paper release 2-25, 13-11,13-20 Sample 12-10 13-39 Using 12-2, 12-9,12-14,12-15 Coded 5-2 13-36 14-1 Index Index Index HT1-2172-000-V.1.0 022001NF