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Canon H12157 manual If You Cannot Solve the Problem

Models: H12157

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If You Cannot Solve the Problem

If you have a problem with your LASER CLASS 2060P and cannot solve it using the information in this chapter, contact your local authorized Canon Facsimile Dealer.

CIf the LASER CLASS 2060P makes strange noises, emits smoke or strange smells, unplug it immediately and contact your local authorized Canon Facsimile Dealer. Do not attempt to disassemble or repair the unit yourself.

NAttempting to repair the LASER CLASS 2060P yourself may void the limited warranty. See the limited warranty at the back of this user’s guide for details.

Before contacting your local authorized Canon Facsimile Dealer, make sure you have the following information about your LASER CLASS 2060P:

❏The unit’s name: LASER CLASS 2060P

❏The LASER CLASS 2060P serial number (on a label on the back of the LASER CLASS 2060P)

CANON INC.	MADE IN X X X X X

NO. X X X X X X X X

SERIAL NUMBER

❏Where you purchased the unit

❏A detailed description of the problem

❏The steps you have taken to solve the problem, and the results

13-2

Frequently Asked Questions

Chapter 13

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Canon H12157 manual If You Cannot Solve the Problem

Contents

Page Copyright Trademarks Location Power RequirementsOrder Information Connection of the Equipment Preface Vii Users in Canada Preface Canon Canada INC Hours a DAY, Seven Days a Week Laser Safety Safety InformationCdrh Regulations Xii Contents Xiv Registering Information in the Laser Class 2060PChapter Xvi Xvii Xviii Appendix Contents Laser Class 2060P Welcome 2Introducing the Laser Class 2060PMain Features of the Laser Class 2060P Laser Class 2060P Includes the Following FeaturesPlain Paper Fax Features 4Introducing the Laser Class 2060PCopier Features Telephone FeaturesDistinctive Ring Pattern Detection capability Drpd 6Introducing the Laser Class 2060POperating System Requirements Using the Laser Class 2060P With the Printer DriverSystems Requirements Hardware RequirementsWindows Windows NT 4.0 with Service Pack 3 or higherWindows Me 8Introducing the Laser Class 2060PUsing Your Documentation How to Use This User’s Guide10Introducing the Laser Class 2060P Customer Support Type Conventions Used in This User’s GuideSafety Instructions 12Introducing the Laser Class 2060PChapter Introducing the Laser Class 2060P 14Introducing the Laser Class 2060P Chapter Setting Up Your 2Setting Up Your Laser Class 2060P Choosing a Location for Your Laser Class 2060PDimensions 4Setting Up Your Laser Class 2060PUnpacking Your Laser Class 2060P Do You Have Everything?6Setting Up Your Laser Class 2060P Make sure you have the following itemsLifting the Laser Class 2060P 8Setting Up Your Laser Class 2060P HandsetRinger Volume Switch Speaker Volume Switch 10Setting Up Your Laser Class 2060P Removing Shipping MaterialsChapter Setting Up Your Laser Class 2060P 12Setting Up Your Laser Class 2060P Replaceable PartsAttaching Components Assembling the Laser Class 2060PAttaching the Paper Loading Label Attaching the Extension Tray 14Setting Up Your Laser Class 2060PStraightening the Multi-Purpose Tray Attaching the Support Trays 16Setting Up Your Laser Class 2060P Attaching the Handset to Your UnitChapter Setting Up Your Laser Class 2060P 18Setting Up Your Laser Class 2060P Connecting the Telephone Line Making ConnectionsConnecting an Extension Phone or Answering Machine 20Setting Up Your Laser Class 2060PConnecting the Laser Class 2060P to Your PC Connecting the Power Cord 22Setting Up Your Laser Class 2060PE a S E W a I T Getting Acquainted With Your 24Setting Up Your Laser Class 2060PFront View Inside View 26Setting Up Your Laser Class 2060P Rear ViewPause button Operation PanelRedial button Document feed lever28Setting Up Your Laser Class 2060P 6Hook button 5Tone buttonUse/Memory lamp 30Setting Up Your Laser Class 2060P Special Function Buttons One-Touch Speed Dial panel openSearch buttons Space buttonClear button Cursor buttonsToner Cartridge 32Setting Up Your Laser Class 2060PHandling and Storing Cartridges Chapter Setting Up Your Laser Class 2060P Installing/Replacing the Toner Cartridge 34Setting Up Your Laser Class 2060PHandle 36Setting Up Your Laser Class 2060P Side View Pull in this Direction TOP View 38Setting Up Your Laser Class 2060P Chapter Setting Up Your Laser Class 2060P 40Setting Up Your Laser Class 2060P Loading Recording PaperChapter Setting Up Your Laser Class 2060P 42Setting Up Your Laser Class 2060P Loading Paper in the CassetteLoad the stack of paper into the paper cassette 44Setting Up Your Laser Class 2060P Loading Paper in the Multi-Purpose Tray 46Setting Up Your Laser Class 2060P Testing the Laser Class 2060P Setting Up Your Laser Class 2060P Chapter Registering Information Guidelines for Entering Information 2Registering Information in the Laser Class 2060PEntering Numbers, Letters, and Symbols Entering a single letterEntering two letters from the same group Editing Information4Registering Information in the Laser Class 2060P Using the Special Function buttons Using the Menu System 6Registering Information in the Laser Class 2060PPress Data Registration Identifying Your Documents Personalizing Your Laser Class 2060P8Registering Information in the Laser Class 2060P Entering the Date and Time Press Set twiceRegistering Your Fax Number and Name 10Registering Information in the Laser Class 2060PPress Set to save the fax/telephone number Setting the Telephone Line Type 12Registering Information in the Laser Class 2060PChapter Paper Handling Multi-Purpose Tray Guidelines for Selecting Print MediaPaper Cassette 2Paper HandlingCUSTOM1 Labels Plain Paper4Paper Handling Paper Path 6Paper Handling Selecting Paper Delivery Face-Down Delivery 8Paper HandlingFace-Up Delivery 10Paper Handling Paper Cassette Loading PaperMulti-Purpose Tray 12Paper Handling Chapter Paper Handling Figure below shows inside slots bottom view 14Paper HandlingChanging the Paper Size Setting 16Paper Handling To set a Custom-size Paper Handling Chapter Speed Dialing Coded Speed Dialing Speed Dialing MethodsOne-Touch Speed Dialing Group DialingOne-Touch Speed Dialing Storing Numbers for One-Touch Speed Dialing4Speed Dialing To end the procedure and return to standby TX Type menu includes these itemsTo perform PSWD/SUBADDRESS settings 6Speed DialingO U C H S P D D I a L 3 4 5 6 7 8 9 To change the number and/or name To delete a number8Speed Dialing N o n C a N a D a Using One-Touch Speed Dialing 10Speed DialingPress Start/Copy Storing Numbers for Coded Speed Dialing Using Search buttonsCoded Speed Dialing 12Speed DialingUsing Coded Dial buttons 14Speed Dialing B a D D R E S S 16Speed Dialing 3 4 5 6 7 18Speed Dialing L = 1 2 3 4 5 20Speed Dialing Using Coded Speed Dialing Press Coded Dial/Directory22Speed Dialing Group Dialing Creating Groups for Group DialingTo store a group under a Coded Speed Dialing code To store a group under a One-Touch Speed Dialing button24Speed Dialing O U P D I a L 26Speed Dialing Press Set Using Group Dialing 28Speed DialingChapter Speed Dialing Press Coded Dial/Directory twice Using Directory Dialing30Speed Dialing L = 3 4 5 6 D a M B O O K S . C a P Speed Dialing Chapter Sending Faxes 2Sending Faxes Preparing to Send a Fax When the document feed lever is set to Manual Document FeedDocument Requirements Problem documents 4Sending FaxesScanning Area Selecting Automatic/Manual Document Feed 6Sending FaxesLoading Documents for Automatic Feed 8Sending Faxes Trouble With Multipage Documents 10Sending Faxes Loading Documents for Manual Feed 12Sending Faxes Setting the Scanning Resolution Setting the Resolution and ContrastPress Resolution Setting the Scanning Contrast 14Sending FaxesYou can select STANDARD, DARKER, or Lighter Memory Sending Sending MethodsManual Sending Via the Handset 16Sending FaxesRegular Dialing Dialing MethodsDirectory Dialing Manual Sending Via the Handset Sending Documents18Sending Faxes A N S M I T Memory Sending 20Sending FaxesDial the other party’s fax number 22Sending Faxes Canceling Sending Removing the Document From the Automatic Document Feeder ADF 24Sending FaxesChapter Sending Faxes Automatic Redialing With Memory Sending RedialingManual Redialing 26Sending FaxesCanceling Automatic Redialing Setting Up Automatic Redialing 28Sending FaxesDefault setting is twice 30Sending Faxes Sequential Broadcasting Sending a Document to More Than One Destination32Sending Faxes Sending a Document Using Group Dialing Delayed Sending 34Sending FaxesLaser Class 2060P begins scanning the document into memory 36Sending Faxes Chapter Receiving Faxes Drpd Distinctive Ring Pattern Detection Fax/Tel ModeDifferent Ways to Receive a Fax 2Receiving FaxesSetting the RX Mode FAX only ModePress Receive Mode Setting the Receive ModeReceiving Faxes and Phone Calls Automatically Fax/Tel Mode 4Receiving FaxesSetting Up Fax/Tel Mode Ring Start TimeWhat Happens When Fax/Tel Mode is Selected 6Receiving FaxesPress Set, then use N or M to select FAX/TEL Auto SW Disconnect 8Receiving FaxesIf you hear a person’s voice Receiving Faxes Manually Manual ModeIf you hear a slow beep or silence Using an Answering Machine ANS.MACHINE Mode Receiving Faxes Automatically FAX only Mode10Receiving Faxes Using the Laser Class 2060P With an Answering Machine Documents Received in Memory Messages Displayed When Documents are Received in Memory12Receiving Faxes Receiving While Registering or Copying Canceling an Incoming Fax 14Receiving FaxesDistinctive Ring Pattern Detection Drpd Feature Types of Ring PatternsSetting Up Drpd Mode 16Receiving FaxesPress Set For this example we chose Normal Ring 18Receiving Faxes R I N G T I M E 20Receiving Faxes How Drpd Responds to Calls TELReceiving Faxes Using the Memory Features Documents Stored in Memory 2Using the Memory FeaturesPrinting a List of Documents Stored in Memory Printing Documents Stored in Memory Method4Using the Memory Features Sending Documents Stored in Memory 6Using the Memory Features Deleting a Document Stored in Memory 8Using the Memory Features Setting Up and Using Polling What’s Polling? 2Setting Up and Using PollingBefore You Use Polling Receiving Polling to Receive Faxes Requesting Another Fax to Send a Document4Setting Up and Using Polling Canceling a Polling 6Setting Up and Using Polling Setting Up Polling SendingSetting Up a Polling Box Before You Can Be Polled to SendPress Set, then use N or M to select 6.POLLING BOX 8Setting Up and Using Polling OFFScanning a Document into the Memory for Polling Sending Changing the Polling Box Setup 10Setting Up and Using PollingI L E Canceling a Polling Box 12Setting Up and Using PollingT a R E G I S T R a T I O N 7 . S Y S T E M S E T T I N G S Setting Up and Using Polling Chapter Special Features 10-2Special Features Dialing Through a SwitchboardHow to Enter Pauses Special DialingChapter Special Features Using Tone Dialing On a Pulse Line 10-4Special FeaturesChapter Making Copies Making Copies 11-2Making CopiesP Y 11-4Making Copies Chapter Reports and Lists Activity Report 12-212-3 Error TX Report Transmission TX ReportsTX Report Slerexe Company LimitedMulti TX/RX Report PGS. SentReception RX Report Memory Clear Report Speed Dialing Lists 12-9One-Touch Speed Dial List 12-10Reports and ListsNot Sorted Coded Speed Dial List 12-12Reports and ListsGroup Dial List User’s Data List 12-14Reports and ListsDoc Memory List Reports and Lists Frequently Asked Questions If You Cannot Solve the Problem Problems Index Problem See13-4 Paper Jams Jams in the Automatic Document Feeder ADF?13-6 Jams in the Output Slots? Recording Paper Jams Jams in the Paper Cassette?Paper Cassette Area 13-9 13-10Frequently Asked Questions Jams Inside the Unit?Move the paper release lever toward the back of the unit 13-12Frequently Asked Questions If the paper has jammed near the multi-purpose tray slot If the top edge of the paper is in the fixing assembly 13-14Frequently Asked QuestionsJams in the Front Area of the Unit? 13-16Frequently Asked Questions If the paper has jammed near the face-up delivery slotTransfer Charging Roller Fixing Assembly 13-18Frequently Asked Questions Jams in the Rear Cover of the Unit?Chapter Frequently Asked Questions 13-20Frequently Asked Questions After Clearing a Paper JamProblems Feeding Paper into the Laser Class 2060P Problem Possible cause Solution13-22Frequently Asked Questions Printing Problems 13-24Frequently Asked Questions Asked 13-26Frequently Asked Questions Frequently Asked Questions Print Quality Problems 13-28Frequently Asked QuestionsFaxing Problems Sending Faxes13-30Frequently Asked Questions Asked 13-32Frequently Asked Questions Receiving FaxesFrequently Asked Questions 13-34Frequently Asked Questions Class 2060P ECM RXProblem Possible cause Solution Telephone Problems 13-36Frequently Asked QuestionsCopying Problems Problem Cause SolutionGeneral Problems 13-38Frequently Asked QuestionsIf the Power Goes Out Error Codes, Messages, and Solutions 13-40Frequently Asked QuestionsCheck Cover 13-42Frequently Asked Questions Cause ActionECM RX 13-44Frequently Asked Questions Xx%Frequently Questions 13-46Frequently Asked Questions Chapter Maintaining Your Cleaning the Laser Class 2060P Cleaning the Laser Class 2060P ExteriorCleaning the Inside of the Laser Class 2060P 14-314-4 14-5 Cleaning the Scanner Components 14-614-7 14-8 Replacing the Toner Cartridge Transporting the Laser Class 2060P 14-10Maintaining Your Laser Class 2060PChapter Menu System Understanding the Menu System Accessing the User Settings Menu User Settings Accessing the Report Settings Menu Report Settings Accessing the TX Settings Menu TX Settings Accessing the RX Settings Menu RX Settings 15-10The Menu SystemOFF Accessing the FAX’S Printer SET Menu 15-12The Menu SystemFAX’S Printer SET Accessing the Polling BOX Menu 15-14The Menu SystemPolling BOX Accessing the System Settings Menu 15-16The Menu SystemSystem Settings Menu System Appendix Specifications General Document sizes Document weightPlain Paper Fax Document thicknessScanning image ResolutionRecording paper weight17-24 lb 64-90 g/m2 ProcessingReport/reference DialingNetworking Toner saverCopier Telephone 8Specifications Appendix Document SizesPrinting Area Specifications Appendix Glossary Bps Automatic redialingBi-directional parallel interface port BroadcastingCursor Delayed sendingDual access Multitasking Dialing methodsExtension Factory defaultFAX/TEL switching G3, Group 3 fax machineInterface HalftoneIeee Interface cableManual redialing JackManual receiving Memory sendingParallel interface One-Touch Speed Dialing buttonsPaper feed PausePrinter driver PollingPrintable area PulseReception Reduction modeReceiving Redialing-automaticRotary pulse Remote receptionReport Scanning contrastSending speed Tone/pulse settingSending Sequential broadcastingTransmit TonerTransaction number UHQ Ultra High QualityIndex 14-3 15-10 15-12 Paper release 2-25, 13-11,13-20 Sample 12-10 13-39 Using 12-2, 12-9,12-14,12-15 Coded 5-2 13-36 14-1 Index Index Index HT1-2172-000-V.1.0 022001NF