Canon H12157 manual 13-30Frequently Asked Questions

Problem Possible cause Solution

Cannot send a fax?	There may be a problem with
(continued)	the telephone line.

Make sure you have a dial tone on the handset or telephone. If not, contact your local telephone company.

The receiving fax machine Make sure the receiving fax may not be a G3 fax machine. machine is compatible with

the LASER CLASS 2060P (which is a G3 fax machine).

NCLASS 2060P for at least five seconds, then plugging it back in. If the problem persists, contact your local authorized Canon Facsimile Dealer.

Please note that any documents stored in memory will be erased unless you plug it back in within 1 hour.If none of the above solve the problem, try unplugging the LASER

Images on faxes received from the LASER CLASS 2060P are spotted or dirty?

The receiving fax machine may not be working properly.

The document may not be properly inserted in the Automatic Document Feeder (ADF).

Check the LASER CLASS 2060P by making a copy. If the image is clear, the problem may be in the receiving fax machine.

Remove the document and feed it correctly into the Automatic Document Feeder (ADF).

The LASER CLASS 2060P cannot send a fax using ECM? (ECM TX does not appear in the LCD display when sending.)

The receiving fax machine may not support ECM.

ECM receiving on the receiving fax machine may be turned off.

If the receiving fax machine does not support ECM, then the LASER CLASS 2060P sends the fax in normal mode without error checking.

If the receiving fax machine does support ECM reception, call the other party and have them check if ECM reception is turned on.

13-30Frequently Asked Questions Chapter 13