General Problems, 13-38Frequently Asked Questions | Canon H12157

General Problems

Problem

Cause

Solution

The LASER CLASS	The power cord may not be
2060P has no power?	securely plugged into the
	unit.

Make sure the power cord is plugged securely into the unit and into a wall outlet.

If the power cord is connected to a power strip, make sure the strip is connected to an outlet and turned on.

The power cord may not be supplying power.

Check the power cord by substituting it with another, or by using a voltameter to test it for continuity.

Nothing appears in the	The LASER CLASS 2060P	Check the plug and be sure
LCD display?	may not be receiving power.	it is firmly plugged into the
		power connector and the
		wall outlet.
		If the display remains blank,
		unplug the LASER CLASS
		2060P, wait five seconds,
		then plug it in again. If the
		display still remains blank,
		call your local authorized
		Canon Facsimile Dealer.

13-38Frequently Asked Questions

Chapter 13

Image 286

Canon H12157 manual General Problems, 13-38Frequently Asked Questions

Contents

Page Copyright Trademarks Location Power RequirementsOrder Information Connection of the Equipment Preface Vii Users in Canada Preface Canon Canada INC Hours a DAY, Seven Days a Week Laser Safety Safety InformationCdrh Regulations Xii Contents Xiv Registering Information in the Laser Class 2060P Chapter Xvi Xvii Xviii Appendix Contents Laser Class 2060P Welcome 2Introducing the Laser Class 2060P Main Features of the Laser Class 2060P Laser Class 2060P Includes the Following Features Plain Paper Fax Features 4Introducing the Laser Class 2060P Copier Features Telephone Features Distinctive Ring Pattern Detection capability Drpd 6Introducing the Laser Class 2060P Operating System Requirements Using the Laser Class 2060P With the Printer DriverSystems Requirements Hardware Requirements Windows Windows NT 4.0 with Service Pack 3 or higherWindows Me 8Introducing the Laser Class 2060P Using Your Documentation How to Use This User’s Guide 10Introducing the Laser Class 2060P Customer Support Type Conventions Used in This User’s Guide Safety Instructions 12Introducing the Laser Class 2060P Chapter Introducing the Laser Class 2060P 14Introducing the Laser Class 2060P Chapter Setting Up Your 2Setting Up Your Laser Class 2060P Choosing a Location for Your Laser Class 2060P Dimensions 4Setting Up Your Laser Class 2060P Unpacking Your Laser Class 2060P Do You Have Everything? 6Setting Up Your Laser Class 2060P Make sure you have the following items Lifting the Laser Class 2060P 8Setting Up Your Laser Class 2060P Handset Ringer Volume Switch Speaker Volume Switch 10Setting Up Your Laser Class 2060P Removing Shipping Materials Chapter Setting Up Your Laser Class 2060P 12Setting Up Your Laser Class 2060P Replaceable Parts Attaching Components Assembling the Laser Class 2060PAttaching the Paper Loading Label Attaching the Extension Tray 14Setting Up Your Laser Class 2060PStraightening the Multi-Purpose Tray Attaching the Support Trays 16Setting Up Your Laser Class 2060P Attaching the Handset to Your Unit Chapter Setting Up Your Laser Class 2060P 18Setting Up Your Laser Class 2060P Connecting the Telephone Line Making Connections Connecting an Extension Phone or Answering Machine 20Setting Up Your Laser Class 2060P Connecting the Laser Class 2060P to Your PC Connecting the Power Cord 22Setting Up Your Laser Class 2060P E a S E W a I T Getting Acquainted With Your 24Setting Up Your Laser Class 2060PFront View Inside View 26Setting Up Your Laser Class 2060P Rear View Pause button Operation PanelRedial button Document feed lever 28Setting Up Your Laser Class 2060P 6Hook button 5Tone buttonUse/Memory lamp 30Setting Up Your Laser Class 2060P Special Function Buttons One-Touch Speed Dial panel open Search buttons Space buttonClear button Cursor buttons Toner Cartridge 32Setting Up Your Laser Class 2060PHandling and Storing Cartridges Chapter Setting Up Your Laser Class 2060P Installing/Replacing the Toner Cartridge 34Setting Up Your Laser Class 2060P Handle 36Setting Up Your Laser Class 2060P Side View Pull in this Direction TOP View 38Setting Up Your Laser Class 2060P Chapter Setting Up Your Laser Class 2060P 40Setting Up Your Laser Class 2060P Loading Recording Paper Chapter Setting Up Your Laser Class 2060P 42Setting Up Your Laser Class 2060P Loading Paper in the Cassette Load the stack of paper into the paper cassette 44Setting Up Your Laser Class 2060P Loading Paper in the Multi-Purpose Tray 46Setting Up Your Laser Class 2060P Testing the Laser Class 2060P Setting Up Your Laser Class 2060P Chapter Registering Information Guidelines for Entering Information 2Registering Information in the Laser Class 2060P Entering Numbers, Letters, and Symbols Entering a single letter Entering two letters from the same group Editing Information4Registering Information in the Laser Class 2060P Using the Special Function buttons Using the Menu System 6Registering Information in the Laser Class 2060P Press Data Registration Identifying Your Documents Personalizing Your Laser Class 2060P8Registering Information in the Laser Class 2060P Entering the Date and Time Press Set twice Registering Your Fax Number and Name 10Registering Information in the Laser Class 2060P Press Set to save the fax/telephone number Setting the Telephone Line Type 12Registering Information in the Laser Class 2060P Chapter Paper Handling Multi-Purpose Tray Guidelines for Selecting Print MediaPaper Cassette 2Paper Handling CUSTOM1 Labels Plain Paper4Paper Handling Paper Path 6Paper Handling Selecting Paper Delivery Face-Down Delivery 8Paper Handling Face-Up Delivery 10Paper Handling Paper Cassette Loading PaperMulti-Purpose Tray 12Paper Handling Chapter Paper Handling Figure below shows inside slots bottom view 14Paper Handling Changing the Paper Size Setting 16Paper Handling To set a Custom-size Paper Handling Chapter Speed Dialing Coded Speed Dialing Speed Dialing MethodsOne-Touch Speed Dialing Group Dialing One-Touch Speed Dialing Storing Numbers for One-Touch Speed Dialing 4Speed Dialing To end the procedure and return to standby TX Type menu includes these items To perform PSWD/SUBADDRESS settings 6Speed Dialing O U C H S P D D I a L 3 4 5 6 7 8 9 To change the number and/or name To delete a number8Speed Dialing N o n C a N a D a Using One-Touch Speed Dialing 10Speed Dialing Press Start/Copy Storing Numbers for Coded Speed Dialing Using Search buttonsCoded Speed Dialing 12Speed Dialing Using Coded Dial buttons 14Speed Dialing B a D D R E S S 16Speed Dialing 3 4 5 6 7 18Speed Dialing L = 1 2 3 4 5 20Speed Dialing Using Coded Speed Dialing Press Coded Dial/Directory 22Speed Dialing Group Dialing Creating Groups for Group Dialing To store a group under a Coded Speed Dialing code To store a group under a One-Touch Speed Dialing button24Speed Dialing O U P D I a L 26Speed Dialing Press Set Using Group Dialing 28Speed Dialing Chapter Speed Dialing Press Coded Dial/Directory twice Using Directory Dialing30Speed Dialing L = 3 4 5 6 D a M B O O K S . C a P Speed Dialing Chapter Sending Faxes 2Sending Faxes Preparing to Send a Fax When the document feed lever is set to Manual Document FeedDocument Requirements Problem documents 4Sending Faxes Scanning Area Selecting Automatic/Manual Document Feed 6Sending Faxes Loading Documents for Automatic Feed 8Sending Faxes Trouble With Multipage Documents 10Sending Faxes Loading Documents for Manual Feed 12Sending Faxes Setting the Scanning Resolution Setting the Resolution and ContrastPress Resolution Setting the Scanning Contrast 14Sending Faxes You can select STANDARD, DARKER, or Lighter Memory Sending Sending MethodsManual Sending Via the Handset 16Sending Faxes Regular Dialing Dialing MethodsDirectory Dialing Manual Sending Via the Handset Sending Documents18Sending Faxes A N S M I T Memory Sending 20Sending Faxes Dial the other party’s fax number 22Sending Faxes Canceling Sending Removing the Document From the Automatic Document Feeder ADF 24Sending Faxes Chapter Sending Faxes Automatic Redialing With Memory Sending RedialingManual Redialing 26Sending Faxes Canceling Automatic Redialing Setting Up Automatic Redialing 28Sending Faxes Default setting is twice 30Sending Faxes Sequential Broadcasting Sending a Document to More Than One Destination 32Sending Faxes Sending a Document Using Group Dialing Delayed Sending 34Sending Faxes Laser Class 2060P begins scanning the document into memory 36Sending Faxes Chapter Receiving Faxes Drpd Distinctive Ring Pattern Detection Fax/Tel ModeDifferent Ways to Receive a Fax 2Receiving Faxes Setting the RX Mode FAX only Mode Press Receive Mode Setting the Receive ModeReceiving Faxes and Phone Calls Automatically Fax/Tel Mode 4Receiving Faxes Setting Up Fax/Tel Mode Ring Start Time What Happens When Fax/Tel Mode is Selected 6Receiving Faxes Press Set, then use N or M to select FAX/TEL Auto SW Disconnect 8Receiving Faxes If you hear a person’s voice Receiving Faxes Manually Manual ModeIf you hear a slow beep or silence Using an Answering Machine ANS.MACHINE Mode Receiving Faxes Automatically FAX only Mode10Receiving Faxes Using the Laser Class 2060P With an Answering Machine Documents Received in Memory Messages Displayed When Documents are Received in Memory12Receiving Faxes Receiving While Registering or Copying Canceling an Incoming Fax 14Receiving Faxes Distinctive Ring Pattern Detection Drpd Feature Types of Ring Patterns Setting Up Drpd Mode 16Receiving Faxes Press Set For this example we chose Normal Ring 18Receiving Faxes R I N G T I M E 20Receiving Faxes How Drpd Responds to Calls TEL Receiving Faxes Using the Memory Features Documents Stored in Memory 2Using the Memory FeaturesPrinting a List of Documents Stored in Memory Printing Documents Stored in Memory Method 4Using the Memory Features Sending Documents Stored in Memory 6Using the Memory Features Deleting a Document Stored in Memory 8Using the Memory Features Setting Up and Using Polling What’s Polling? 2Setting Up and Using PollingBefore You Use Polling Receiving Polling to Receive Faxes Requesting Another Fax to Send a Document 4Setting Up and Using Polling Canceling a Polling 6Setting Up and Using Polling Setting Up Polling SendingSetting Up a Polling Box Before You Can Be Polled to Send Press Set, then use N or M to select 6.POLLING BOX 8Setting Up and Using Polling OFF Scanning a Document into the Memory for Polling Sending Changing the Polling Box Setup 10Setting Up and Using Polling I L E Canceling a Polling Box 12Setting Up and Using Polling T a R E G I S T R a T I O N 7 . S Y S T E M S E T T I N G S Setting Up and Using Polling Chapter Special Features 10-2Special Features Dialing Through a SwitchboardHow to Enter Pauses Special Dialing Chapter Special Features Using Tone Dialing On a Pulse Line 10-4Special Features Chapter Making Copies Making Copies 11-2Making Copies P Y 11-4Making Copies Chapter Reports and Lists Activity Report 12-2 12-3 Error TX Report Transmission TX Reports TX Report Slerexe Company Limited Multi TX/RX Report PGS. Sent Reception RX Report Memory Clear Report Speed Dialing Lists 12-9 One-Touch Speed Dial List 12-10Reports and Lists Not Sorted Coded Speed Dial List 12-12Reports and Lists Group Dial List User’s Data List 12-14Reports and Lists Doc Memory List Reports and Lists Frequently Asked Questions If You Cannot Solve the Problem Problems Index Problem See 13-4 Paper Jams Jams in the Automatic Document Feeder ADF? 13-6 Jams in the Output Slots? Recording Paper Jams Jams in the Paper Cassette?Paper Cassette Area 13-9 13-10Frequently Asked Questions Jams Inside the Unit? Move the paper release lever toward the back of the unit 13-12Frequently Asked Questions If the paper has jammed near the multi-purpose tray slot If the top edge of the paper is in the fixing assembly 13-14Frequently Asked Questions Jams in the Front Area of the Unit? 13-16Frequently Asked Questions If the paper has jammed near the face-up delivery slot Transfer Charging Roller Fixing Assembly 13-18Frequently Asked Questions Jams in the Rear Cover of the Unit? Chapter Frequently Asked Questions 13-20Frequently Asked Questions After Clearing a Paper Jam Problems Feeding Paper into the Laser Class 2060P Problem Possible cause Solution 13-22Frequently Asked Questions Printing Problems 13-24Frequently Asked Questions Asked 13-26Frequently Asked Questions Frequently Asked Questions Print Quality Problems 13-28Frequently Asked Questions Faxing Problems Sending Faxes 13-30Frequently Asked Questions Asked 13-32Frequently Asked Questions Receiving Faxes Frequently Asked Questions 13-34Frequently Asked Questions Class 2060P ECM RX Problem Possible cause Solution Telephone Problems 13-36Frequently Asked Questions Copying Problems Problem Cause Solution General Problems 13-38Frequently Asked Questions If the Power Goes Out Error Codes, Messages, and Solutions 13-40Frequently Asked Questions Check Cover 13-42Frequently Asked Questions Cause Action ECM RX 13-44Frequently Asked Questions Xx% Frequently Questions 13-46Frequently Asked Questions Chapter Maintaining Your Cleaning the Laser Class 2060P Cleaning the Laser Class 2060P Exterior Cleaning the Inside of the Laser Class 2060P 14-3 14-4 14-5 Cleaning the Scanner Components 14-6 14-7 14-8 Replacing the Toner Cartridge Transporting the Laser Class 2060P 14-10Maintaining Your Laser Class 2060P Chapter Menu System Understanding the Menu System Accessing the User Settings Menu User Settings Accessing the Report Settings Menu Report Settings Accessing the TX Settings Menu TX Settings Accessing the RX Settings Menu RX Settings 15-10The Menu System OFF Accessing the FAX’S Printer SET Menu 15-12The Menu System FAX’S Printer SET Accessing the Polling BOX Menu 15-14The Menu System Polling BOX Accessing the System Settings Menu 15-16The Menu System System Settings Menu System Appendix Specifications General Document sizes Document weightPlain Paper Fax Document thickness Scanning image ResolutionRecording paper weight17-24 lb 64-90 g/m2 Processing Report/reference DialingNetworking Toner saver Copier Telephone 8Specifications Appendix Document Sizes Printing Area Specifications Appendix Glossary Bps Automatic redialingBi-directional parallel interface port Broadcasting Cursor Delayed sendingDual access Multitasking Dialing methods Extension Factory defaultFAX/TEL switching G3, Group 3 fax machine Interface HalftoneIeee Interface cable Manual redialing JackManual receiving Memory sending Parallel interface One-Touch Speed Dialing buttonsPaper feed Pause Printer driver PollingPrintable area Pulse Reception Reduction modeReceiving Redialing-automatic Rotary pulse Remote receptionReport Scanning contrast Sending speed Tone/pulse settingSending Sequential broadcasting Transmit TonerTransaction number UHQ Ultra High Quality Index 14-3 15-10 15-12 Paper release 2-25, 13-11,13-20 Sample 12-10 13-39 Using 12-2, 12-9,12-14,12-15 Coded 5-2 13-36 14-1 Index Index Index HT1-2172-000-V.1.0 022001NF