Canon H12157 manual 13-22Frequently Asked Questions

Problem Possible cause Solution

Several sheets feed	The multi-purpose tray may
through the multi-	contain too many sheets.
purpose tray at once?
(continued)
	The multi-purpose tray may
	contain more than one type
	of paper.

Make sure the multi- purpose tray is not filled past the limit.

Do not force the stack into the multi-purpose tray.

Load only one type of paper at a time.

Make sure the paper you use meets the requirements for media given on page 4-2.

Let the paper run out before you refill the multi-purpose tray. Avoid mixing new paper with paper remaining in the multi-purpose tray.

The paper jams	The paper itself may be
repeatedly?	causing the jams.

Fan the paper before loading it in the multi- purpose tray.

This keeps the sheets from sticking together.

Make sure the paper you are using meets the requirements given on page 4-2.

13-22Frequently Asked Questions Chapter 13