Cannot Install the MP Drivers

Cause

Action

 

 

Reinstall the MP Drivers.

Unable to proceed beyond the

Printer Connection screen

1.Click [Cancel] on the [Printer Connection] screen.

2.Click [Start Over] on the [Installation Failure] screen.

3.Click [Back] on the screen that appears next.

4.Click [Exit] on the [Welcome] screen, then remove the CD-ROM.

5.Turn the machine and the computer off.

6.Check the cable connection.

7.Restart the computer.

8.Make sure that no other applications (including anti-virus software) are running in the background.

9.Carefully follow the procedures described in the Setup Guide and reinstall the MP Drivers.

Installation does not start

 

 

 

automatically when the Setup CD-

 

 

 

ROM is inserted into the drive.

Click [Start], select [My Computer] and then double-click the CD-ROM

 

 

icon.

 

For non-Windows XP users, open the [My Computer] window and then

 

double-click the CD-ROM icon.

 

 

 

 

 

 

Double-click the CD-ROM icon on your desktop to start installation.

 

If the CD-ROM icon is not displayed on the desktop, there is a problem

 

with the CD-ROM.

 

Contact the Canon Customer Care Center.

You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon Customer Care Center.

Click [Start], select [My Computer] and confirm that CD-ROM icon is displayed.

Reconfirm that the CD-ROM icon is displayed when you insert the CD-

ROM.

Chapter 12

Troubleshooting

147