Image position and size incorrect when scanning from the machine’s operation panel
Cause | Action |
MP Navigator settings do not match | Set the MP Navigator [Document Type] and [Document Size] to match |
the originals. | those of the originals being scanned. For more information, refer to the |
| Scan Guide. |
|
|
Trouble scanning over a wireless or wired LAN/“Cannot communicate with scanner.” appears on the screen when using over a wireless or wired LAN
Cause | Action |
Scanner driver (ScanGear MP) not | Set the Setup |
installed. |
|
|
|
Scanner is not selected in the | Select this machine in [Select Source] or [Import] in your application |
application software. | software. |
|
|
The feature of the application | Make sure that your application software supports TWAIN. You cannot |
software does not support TWAIN. | start ScanGear MP from within an application software that does not |
| support TWAIN. |
|
|
The settings of both the access | Check the settings of the access point and modify the settings of machine |
point and the machine are not | as same as those of the access point. For information on the access point |
identical. | settings, refer to the access point manual. |
| For information on how to set a WEP/WPA/WPA2 key, refer to “How to set |
| a WEP/WPA/WPA2” of “Troubleshooting” in the Network Guide. |
|
|
The network setting of the computer | Make sure that the computer can communicate with the access point. |
is not correct. |
|
|
|
The radio status is poor. | Adjust the installation positions and the antenna direction while |
| monitoring the radio status with Canon IJ Network Tool. |
|
|
The distance between machine and | Relocate the machine and access point as closely together as is possible. |
access point is too far. |
|
|
|
There is an obstruction or a source | Communication between different rooms or floors is generally poor. |
of radio wave interference. | Adjust the installation locations of the devices. |
| There may be a device such as a microwave oven that is using the same |
| frequency bandwidth as the wireless station. Place the wireless LAN |
| devices as far away from the radio wave interference source as possible. |
|
|
Machine setup is not completed./The | Complete the machine setup. If the MP driver is not installed, follow the |
MP driver is not installed. | procedure described in the Setup Guide to install the MP driver. |
|
|
The MAC address filtering or the IP | On the access point, additionally register the IP address or MAC address |
address filtering is configured on | of the machine and the computer, or disable the MAC address filtering or |
the access point. | the IP address filtering. |
|
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154 | Troubleshooting | Chapter 12 |