„Image position and size incorrect when scanning from the machine’s operation panel

Cause

Action

MP Navigator settings do not match

Set the MP Navigator [Document Type] and [Document Size] to match

the originals.

those of the originals being scanned. For more information, refer to the

 

Scan Guide.

 

 

„Trouble scanning over a wireless or wired LAN/“Cannot communicate with scanner.” appears on the screen when using over a wireless or wired LAN

Cause

Action

Scanner driver (ScanGear MP) not

Set the Setup CD-ROM and install the software.

installed.

 

 

 

Scanner is not selected in the

Select this machine in [Select Source] or [Import] in your application

application software.

software.

 

 

The feature of the application

Make sure that your application software supports TWAIN. You cannot

software does not support TWAIN.

start ScanGear MP from within an application software that does not

 

support TWAIN.

 

 

The settings of both the access

Check the settings of the access point and modify the settings of machine

point and the machine are not

as same as those of the access point. For information on the access point

identical.

settings, refer to the access point manual.

 

For information on how to set a WEP/WPA/WPA2 key, refer to “How to set

 

a WEP/WPA/WPA2” of “Troubleshooting” in the Network Guide.

 

 

The network setting of the computer

Make sure that the computer can communicate with the access point.

is not correct.

 

 

 

The radio status is poor.

Adjust the installation positions and the antenna direction while

 

monitoring the radio status with Canon IJ Network Tool.

 

 

The distance between machine and

Relocate the machine and access point as closely together as is possible.

access point is too far.

 

 

 

There is an obstruction or a source

Communication between different rooms or floors is generally poor.

of radio wave interference.

Adjust the installation locations of the devices.

 

There may be a device such as a microwave oven that is using the same

 

frequency bandwidth as the wireless station. Place the wireless LAN

 

devices as far away from the radio wave interference source as possible.

 

 

Machine setup is not completed./The

Complete the machine setup. If the MP driver is not installed, follow the

MP driver is not installed.

procedure described in the Setup Guide to install the MP driver.

 

 

The MAC address filtering or the IP

On the access point, additionally register the IP address or MAC address

address filtering is configured on

of the machine and the computer, or disable the MAC address filtering or

the access point.

the IP address filtering.

 

 

154

Troubleshooting

Chapter 12