Cause

 

 

Action

 

 

 

Uninstall the old version of the software following the instructions in the

 

 

 

manual of that version, and reinstall the new version.

The computer has an old version of

 

 

 

the software installed. (Canon

 

 

 

MultiPASS is registered as a

 

 

 

program in the [Start] menu.)

 

 

 

Installation procedure not followed

Follow the Setup Guide packaged with your machine for proper MP

correctly

Drivers installation.

 

 

 

If the MP Drivers was not installed correctly, uninstall the MP Drivers, and

 

 

 

restart your computer. Try to reinstall the MP Drivers.

 

 

 

 

 

 

 

 

 

 

 

 

 

If the installer was forced to be terminated due to an error, restart your

 

 

 

computer.

 

 

 

Reinstall the MP Drivers.

 

 

 

 

 

 

Cannot Connect to the Computer Properly

„Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work

Cause

Action

 

 

Your environment is not fully

If your environment is not fully compatible with USB 2.0 Hi-Speed, the

compatible with USB 2.0 Hi-Speed.

printer will operate at a lower speed provided under USB 1.1. In this case,

 

the machine operates properly but printing speed may slow down due to

 

communication speed.

 

Check the following to ensure that your computer environment supports

 

USB 2.0 Hi-Speed connection.

 

z The USB port on your computer supports USB 2.0 Hi-Speed

 

connection.

 

z Both the USB cable and USB hub support USB 2.0 Hi-Speed

 

connection.

 

Be sure to use a certified USB 2.0 Hi-Speed cable. You are

 

recommended to use the cable no longer than 9.8 feet (3 meters).

 

z Your computer supports the USB 2.0 Hi-Speed connection.

 

Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on

 

your computer.

 

z The USB 2.0 Hi-Speed driver operates properly.

 

Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on

 

your computer.

Important

For how to confirm the points above, contact the manufacturer of your computer, USB cable, or USB hub, as appropriate.

148

Troubleshooting

Chapter 12