Cannot display preview
Cause | Action |
An error message “Release the lock | Close the application softwares, disconnect the USB interface cable from |
switch” appears and the machine | the scanner and set the Scanner Lock Switch to the release position. Then |
fails to preview. | reconnect the USB interface cable to the computer. For details on |
| releasing the Scanner lock, refer to the Setup Guide. |
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|
Computer stops operating during scanning
Cause | Action |
Output resolution set too high. | Reboot the computer, lower the output resolution and rescan. |
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|
The hard disk does not have enough | z Reset and reboot the computer, delete unnecessary files and |
available space. | application software, and rescan. |
| |
| z Open ScanGear MP from within the application software, click the |
| [Preferences] button in the Advanced Mode, and change the folder |
| listed in the [Select Folder Where Temporary Files are Saved] category |
| to one on a disk with sufficient free space. |
|
|
Multiple devices connected to the | Disconnect all other devices but the machine from the port. |
USB port. |
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Scan quality is poor (Poor image displayed on the monitor)
Cause |
| Action |
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|
|
The resolution is low. | If the image looks grainy, increase the scan resolution. | |
| For details, refer to the Scan Guide. | |
|
| |
Specification of the application | Some application software does not display the image clearly if the image | |
software. | is too small. Set the view mode to 100%. | |
|
| |
Moiré appears. | Set [Descreen] to [ON] in the [Image Settings] section of the Advanced | |
| Mode of ScanGear MP. | |
| Note | |
| Moiré may appear when you scan digital photo prints. | |
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|
Inappropriate display settings. |
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| Set your display settings on your computer to Medium (16 bit) or higher. | |
| In the [Start] menu click [Control Panel], then [Appearance and Themes] | |
| and then [Display], and on the [Settings] sheet, set [Color quality] to | |
| [Medium (16 bit)] or [Highest (32 bit)] or a higher setting. | |
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| |
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|
| In the System Preferences dialog, click the [Displays] icon and select the | |
| [Display] tab. Set the [Colors] list box to [Thousands] or a higher setting. | |
|
| |
Dirty Platen Glass or FAU Protective | See “Cleaning Your Machine” on page 121 to clean them. | |
Sheet. |
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| |
The status of the original is poor. | Scan with certain functions such as [Reduce Dust and Scratches], [Fading | |
| Correction] or [Grain Correction] in the [Image Settings] section of the | |
| Advanced Mode of ScanGear MP. | |
| Note | |
| If a print out of an image does not appear satisfactory or the same as what | |
| you see on the monitor, you may need to change the machine’s settings, | |
| or the machine itself may have engaged in problems. | |
Chapter 12 | Troubleshooting | 151 |