Cause |
| Action |
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| |
Scanner is not selected in the | In the application software, select this machine in [Select Source] or | |
application software. | [Import] under the [File] menu. | |
| Example: ArcSoft PhotoStudio | |
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*Display may differ depending on your operating system.
If you are using an older application software, the menu item may be named [Select
The feature of the application | Start ScanGear MP from within a TWAIN compatible software. | |
software does not support TWAIN. |
| |
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| |
An error message appears and the | z Reattaching the USB cable. Be sure to use a certified USB 2.0 | |
ScanGear MP window fails to appear | cable. You are recommended to use the cable no longer than 9.8 feet (3 | |
when using over a USB connection. | ||
meters). | ||
| ||
| z If a USB hub is used for the connection, do not use it. Attach the cable | |
| to a USB port on the computer itself (not the hub). | |
| z Attach the USB cable to a different USB port on the computer itself (not | |
| a hub). | |
| z Set the Setup | |
| z Select this machine in [Select Source] or [Import] in your application | |
| software. | |
| z Make sure that your application software supports TWAIN. You cannot | |
| start ScanGear MP from within an application software that does not | |
| support TWAIN. |
150 | Troubleshooting | Chapter 12 |