Cisco Systems CP7921GAK9RF Tracing Suspicious Calls, Prioritizing Critical Calls, If you Then

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to...	Then...
Notify your system	Choose Options > MCID.
administrator about a	Your phone plays a tone and displays the message, “MCID successful.”
suspicious or harassing call

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...	Then...
Want to choose a priority	Contact your system administrator for a list of corresponding
(precedence) level for an outgoing	precedence numbers for calls.
call
Want to make a priority	Enter the MLPP access number (provided by your system
(precedence) call	administrator) followed by the phone number.
Hear a special ring (faster than	You are receiving a priority (precedence) call. An MLPP icon on
usual) or special call waiting tone	your phone screen indicates the priority level of the call.
Want to view priority level of a	Look for an MLPP icon on your phone screen:
call	Priority Call
	Medium priority (immediate) call
	High priority (flash) call
	Highest priority (flash override) or Executive Override call
	Higher priority calls are displayed at the top of your call list. If
	you do not see an MLPP icon, the priority level of the call is
	normal (routine).
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