Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on the current call

•Select a general problem from a list of categories and choose reason codes

104	OL-16131-01

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Cisco Systems CP7921GAK9RF manual Using the Quality Reporting Tool

Contents

Americas Headquarters Page Contents Making Conference Calls Understanding Barge Features Directory Dialing Cisco Unified Wireless IP Phone 7921G for Cisco Unified To enter * + / = \ To enter space , . ‘ ~ ’ To enter # ? To enter ! @ $ % Getting Started Using this GuideIf you want to Then Safety and Performance Information International Cisco websites can be accessed from this URLFinding Additional Information Statement Country. Statement Regulations. Statement Standard battery-CP-BATT-7921G-STD Fire Power Outage Using External DevicesCentral Europe-CP-PWR-7921G-CE= Regulatory Domains List of accessibility features is available upon request Accessibility FeaturesCisco Product Security Overview Installing or Removing the Phone Battery Connecting Your PhoneTo install or remove the battery, follow these steps Charging the Phone Battery Charging Time if AC PowerBattery Type Supply Connected to Phone Standard Hours Extended Using the AC Power Supply to Charge the Battery OL-16131-01 180350 Powering On the Phone Click Dont prompt me again to install this softwareNext If you want to Setting Username and Passwords Settings Network ProfilesHighlight Wlan Configuration and press View Entering and Editing Text Headset Information Enter special characters and symbols Cancel editing modeRegistering with Taps Audio Quality Subjective to the User Securing the Phone with a Lock Set and Cable Lock 181319 An Overview of Your Phone Understanding Buttons and Hardware # ? ‘ ~ ’ + / = \ @ $ % Understanding Phone Screen Features For your primary phone line Date and Time line Displays time and date information Softkey features Understanding the Home Screen DisplayMain phone screen Displays four menu icons and Help Home Screen with Main Phone Screen Displayed Understanding Feature Buttons and Menus Home Screen in Line View Accessing the Help System on Your Phone Understanding Lines vs. Calls Using Phone ButtonsFor more Information, see Understanding Line and Call Icons Icon Line or call state DescriptionTo Another Number, See Tracing Suspicious Calls, Understanding Out-of-Range Alerts Understanding Feature Availability Cleaning the Phone Basic Call Handling Placing a Call-Basic OptionsIf you want to Then See Choose Options NewCall Phone Book or Ph Book if available Press or Options DialChoose Missed Calls , or Received Calls , or Placed Calls Tips Placing a Call-Additional Options For more information Directory Services Corporate Directory name can varyPress Options Submit Choose Options CallBack while Push to Talk Service Using the Push to Talk Fast Dial Service If you want to Then For more information, see Answering a CallAnswer or Using AutoAnswer, Using a Single Phone NumberEnding a Call Managing Business Calls Using Hold and Resume Switching Between Multiple Calls Using MuteSwitching an In-Progress Call to Another Phone Transferring Calls Switch an in-progressPress Options Mobility and select Send call to mobile Forwarding Calls to Another Number Choose Options SelectChoose Options DirTrfr Choose Options iDivert User Options Web Pages, Using Do Not DisturbOn the Web, Making Conference Calls Choose Options DND Using Conference Features Using ConferenceChoose Options ConfList. See Viewing or Removing Conference Participants, Select Using JoinParticipants Using Meet-Me Using cBargeChoose Options cBarge MeetMe Viewing or Removing Conference ParticipantsChoose Options ConfList See Using Conference, Placing or Receiving Intercom CallsChoose Options Remove Choose Options RmLstC Tip Advanced Call Handling Speed DialingSpeed-Dial Hot Key Line View Speed Dial Using Speed Dial and Fast Dial To make a call, select a speed dial From the Line ViewAbbreviated Dial Fast Dial Picking Up a Redirected Call on Your Phone Choose Options AbbrDialAnswer a call that is ringing Choose Options PickUp Storing and Retrieving Parked Calls Choose Options OPickUp Logging Out of Hunt Groups Choose Options HLog Using Barge to Add Yourself to a Shared-Line Call Using a Shared LineUnderstanding Shared Lines CBarge and Barge Choose Options Barge or cBargeView conference See Viewing or Removing Conference Participants, Prevent others from viewing or Using BLF to Determine a Line StateChoose Options Private Making and Receiving Secure Calls If you want to Then Tracing Suspicious Calls Prioritizing Critical CallsNotify your system Choose Options Mcid Using Cisco Extension Mobility Access Lists for Mobile Connect, Answer a call using yourMobile phone Switch an in-progress call See Switching an In-Progress Call to Another Phone, Make a call from your Using the Application ButtonSee Placing a Call-Additional Options, Access Push To Using the Push to Talk ServiceTalk service CallManager 4.1 or later Using a Handset, Headset, and Speakerphone Desktop charger in front of you when using Speakerphone Obtaining Headsets Using AutoAnswer Changing Phone Settings Customizing Rings Customizing Volume Settings Sound Settings Alert PatternPhone Settings Sound Settings Volumes Change the way the phone Choose Select Docking Ring Select Docking SpeakerSelect Ring Output Phone Settings Customize Home Phone Settings Display SettingsCustomizing the Phone Screen Select Phone Book Changing Keypad Settings Using Any Key to Answer the PhoneHighlight LED Coverage Indicator, then press Or Change Phone Settings Keypad Settings Setting the Keypad to Automatically Lock After using the phoneAutomatically lock the keypad Choose Select Keypad Auto Lock Choose Phone Settings Keypad Settings Select Keypad Tone Viewing Your Network Profile ListChanging the Keypad Tones Network Profiles Using Call Logs and Directories Using Call LogsChoose Missed Calls, or Received Calls, or Placed Calls Choose Options Delete , or choose Options Exit Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your PhoneDirectory Services Corporate Directory name can Or Options Submit Directory Services Personal Address Access Personal Address BookThen press Options Submit Choose Options Delete Choose Options New Choose Options Fast DialPersonal Address Book Select Personal Fast Dials Using the Phone Book on Your Phone Assign any number as the primary number Dial Or OptionsMissed Calls, or Received Calls, or Placed Calls Contact Copy a phone ChooseSpeed Dials Accessing Voice Messages Accessing Your User Options Web Pages Logging In to the User Options Web PagesUse these sections for more information about If you want to Then do this Subscribing to Phone Services Services Service NameTips for Navigating the User Options Web Pages Continue Certificate Accessing Your User Options Web PagesUser Options Device Configuring Features and Services on the Web Setting Up Speed Dials on the Web See Configuring Fast Dials on the Web, Click Speed Dials If you want to Then, do this after you log Choose User Options Personal Address BookClick Delete Selected Choose User Options Fast Dials Without using a PAB To a phone numberEntry Search for a Fast Dial Click Phone Services If you want to Then do this after you log Service Name Click Service URLChoose User Options User Settings Phone Settings, Click Line SettingsOptions Device Forwarding Calls to Another Number, Change the voice Select your device Message indicator Setting per lineMessage Waiting Lamp area, choose from various settings On your phone screen Web Pages, Settings Network Profile Network Configuration Host Name Create an access Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Add a new remote Understanding Additional Configuration Options See Accessing Your UserSee Using a Shared Line If you Then For more information Using a Shared Line Using CiscoSee Using AutoAnswer See Using BLF to Troubleshooting Your Phone General TroubleshootingSymptom Explanation Join fails Viewing Phone Administration Data CallBack failsIf you are asked to Then Device Information Network or Wlan Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms 106 OL-16131-01 Index OL-16131-01 Page OL-16131-01 PAB OL-16131-01 Page OL-16131-01