Cisco Systems CP7921GAK9RF manual Troubleshooting Your Phone, General Troubleshooting, Join fails

Troubleshooting Your Phone

This section provides troubleshooting information for your wireless IP phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom	Explanation
You cannot complete a	One or more of the following factors might apply:
call	• Your phone is out of the wireless network access point service area.
	Note When roaming with your phone, a green blinking light indicates that
	the phone is still within the wireless service coverage area.
	• You must log in to the Extension Mobility service.
	• You must enter a client matter code or forced authorization code after
	you dial a number.
	• Your phone has time-of-day restrictions that prevent you from using
	some features during certain hours of the day.
The main phone screen	One of these messages appears on the status line:
is not active	• Network busy—Not enough available bandwidth exists in wireless
	network to complete this call. Try again later.
	• Leaving service area—Phone is out of range of its associated access
	point and wireless network.
	• Locating network services—Phone is searching for a wireless network
	access point.
	• Authentication failed—Authentication server did not accept the
	security credentials.
	• Configuring IP—Phone is waiting for DHCP to assign an IP address.
The Settings menu is	Your system administrator might have disabled Settings on your phone.
unresponsive
Join fails	Join requires multiple selected calls. Be sure that you have selected at least
	one call in addition to the active call, which is selected automatically. Join
	also requires the selected calls to be on the same line. If necessary, transfer
	calls to one line before joining them.
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