Troubleshooting Your Phone, Join fails | Cisco Systems CP7921GAK9RF

Troubleshooting Your Phone

This section provides troubleshooting information for your wireless IP phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom	Explanation

You cannot complete a	One or more of the following factors might apply:
call	• Your phone is out of the wireless network access point service area.

	Note When roaming with your phone, a green blinking light indicates that
	the phone is still within the wireless service coverage area.
	• You must log in to the Extension Mobility service.
	• You must enter a client matter code or forced authorization code after
	you dial a number.
	• Your phone has time-of-day restrictions that prevent you from using
	some features during certain hours of the day.

The main phone screen	One of these messages appears on the status line:
is not active	• Network busy—Not enough available bandwidth exists in wireless

	network to complete this call. Try again later.
	• Leaving service area—Phone is out of range of its associated access
	point and wireless network.
	• Locating network services—Phone is searching for a wireless network
	access point.
	• Authentication failed—Authentication server did not accept the
	security credentials.
	• Configuring IP—Phone is waiting for DHCP to assign an IP address.

The Settings menu is	Your system administrator might have disabled Settings on your phone.
unresponsive

Join fails	Join requires multiple selected calls. Be sure that you have selected at least
	one call in addition to the active call, which is selected automatically. Join
	also requires the selected calls to be on the same line. If necessary, transfer
	calls to one line before joining them.

102	OL-16131-01

Image 110

Cisco Systems CP7921GAK9RF manual Troubleshooting Your Phone, General Troubleshooting, Symptom Explanation, Join fails

Contents

Americas Headquarters Page Contents Making Conference Calls Understanding Barge Features Directory Dialing Cisco Unified Wireless IP Phone 7921G for Cisco Unified To enter * + / = \ To enter space , . ‘ ~ ’ To enter # ? To enter ! @ $ % If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationInternational Cisco websites can be accessed from this URL Statement Country. Statement Regulations. Statement Standard battery-CP-BATT-7921G-STD Fire Central Europe-CP-PWR-7921G-CE= Power OutageUsing External Devices Regulatory Domains Cisco Product Security Overview Accessibility FeaturesList of accessibility features is available upon request To install or remove the battery, follow these steps Connecting Your PhoneInstalling or Removing the Phone Battery Battery Type Supply Connected to Phone Charging the Phone BatteryCharging Time if AC Power Standard Hours Extended Using the AC Power Supply to Charge the Battery OL-16131-01 180350 Next Powering On the PhoneClick Dont prompt me again to install this software If you want to Highlight Wlan Configuration and press View Setting Username and PasswordsSettings Network Profiles Entering and Editing Text Registering with Taps Enter special characters and symbols Cancel editing modeHeadset Information Audio Quality Subjective to the User Securing the Phone with a Lock Set and Cable Lock 181319 An Overview of Your Phone Understanding Buttons and Hardware # ? ‘ ~ ’ + / = \ @ $ % Understanding Phone Screen Features For your primary phone line Date and Time line Displays time and date information Main phone screen Displays four menu icons and Help Softkey featuresUnderstanding the Home Screen Display Home Screen with Main Phone Screen Displayed Understanding Feature Buttons and Menus Home Screen in Line View Accessing the Help System on Your Phone For more Information, see Using Phone ButtonsUnderstanding Lines vs. Calls To Another Number, Understanding Line and Call IconsIcon Line or call state Description See Tracing Suspicious Calls, Understanding Out-of-Range Alerts Understanding Feature Availability Cleaning the Phone If you want to Then See Basic Call HandlingPlacing a Call-Basic Options Choose Options NewCall Choose Missed Calls , or Received Calls , or Placed Calls Phone Book or Ph Book if availablePress or Options Dial Tips Placing a Call-Additional Options For more information Press Options Submit Directory ServicesCorporate Directory name can vary Choose Options CallBack while Push to Talk Service Using the Push to Talk Fast Dial Service Answer or Answering a CallIf you want to Then For more information, see Ending a Call Using AutoAnswer,Using a Single Phone Number Managing Business Calls Using Hold and Resume Switching an In-Progress Call to Another Phone Using MuteSwitching Between Multiple Calls Press Options Mobility and select Send call to mobile Switch an in-progressTransferring Calls Choose Options DirTrfr Forwarding Calls to Another NumberChoose Options Select Choose Options iDivert On the Web, Using Do Not DisturbUser Options Web Pages, Making Conference Calls Choose Options DND Choose Options ConfList. See Viewing or Removing Conference Using Conference FeaturesUsing Conference Participants, Participants Using JoinSelect Choose Options cBarge Using cBargeUsing Meet-Me Choose Options ConfList Viewing or Removing Conference ParticipantsMeetMe Choose Options Remove See Using Conference,Placing or Receiving Intercom Calls Choose Options RmLstC Tip Speed-Dial Hot Key Advanced Call HandlingSpeed Dialing Line View Speed Dial Abbreviated Dial Using Speed Dial and Fast DialTo make a call, select a speed dial From the Line View Fast Dial Answer a call that is ringing Picking Up a Redirected Call on Your PhoneChoose Options AbbrDial Choose Options PickUp Storing and Retrieving Parked Calls Choose Options OPickUp Logging Out of Hunt Groups Choose Options HLog Understanding Shared Lines Using a Shared LineUsing Barge to Add Yourself to a Shared-Line Call View conference CBarge and BargeChoose Options Barge or cBarge See Viewing or Removing Conference Participants, Choose Options Private Using BLF to Determine a Line StatePrevent others from viewing or Making and Receiving Secure Calls If you want to Then Notify your system Tracing Suspicious CallsPrioritizing Critical Calls Choose Options Mcid Using Cisco Extension Mobility Mobile phone Switch an in-progress call Access Lists for Mobile Connect,Answer a call using your See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options, Using the Application ButtonMake a call from your Talk service CallManager 4.1 or later Using the Push to Talk ServiceAccess Push To Using a Handset, Headset, and Speakerphone Desktop charger in front of you when using Speakerphone Obtaining Headsets Using AutoAnswer Changing Phone Settings Customizing Rings Phone Settings Sound Settings Volumes Customizing Volume SettingsSound Settings Alert Pattern Change the way the phone Choose Select Ring Output Select Docking SpeakerSelect Docking Ring Customizing the Phone Screen Phone Settings Customize HomePhone Settings Display Settings Select Phone Book Highlight LED Coverage Indicator, then press Or Change Changing Keypad SettingsUsing Any Key to Answer the Phone Phone Settings Keypad Settings Automatically lock the keypad Choose Setting the Keypad to Automatically LockAfter using the phone Select Keypad Auto Lock Changing the Keypad Tones Choose Phone Settings Keypad Settings Select Keypad ToneViewing Your Network Profile List Network Profiles Choose Missed Calls, or Received Calls, or Placed Calls Using Call Logs and DirectoriesUsing Call Logs Choose Options Delete , or choose Options Exit Directory Dialing Directory Services Corporate Directory name can Using Corporate Directory on Your PhoneUsing Personal Directory on Your Phone Or Options Submit Then press Options Submit Directory Services Personal AddressAccess Personal Address Book Choose Options Delete Personal Address Book Choose Options NewChoose Options Fast Dial Select Personal Fast Dials Using the Phone Book on Your Phone Assign any number as the primary number Missed Calls, or Received Calls, or Placed Calls Or OptionsDial Speed Dials Copy a phone ChooseContact Accessing Voice Messages Use these sections for more information about Accessing Your User Options Web PagesLogging In to the User Options Web Pages If you want to Then do this Tips for Navigating the User Options Web Pages Subscribing to Phone ServicesServices Service Name Continue User Options Device Accessing Your User Options Web PagesCertificate Configuring Features and Services on the Web Setting Up Speed Dials on the Web See Configuring Fast Dials on the Web, Click Speed Dials Click Delete Selected If you want to Then, do this after you logChoose User Options Personal Address Book Choose User Options Fast Dials Entry Without using a PABTo a phone number Search for a Fast Dial Click Phone Services If you want to Then do this after you log Choose User Options User Settings Click Service URLService Name Options Device Phone Settings,Click Line Settings Forwarding Calls to Another Number, Message Waiting Lamp area, choose from various settings Change the voice Select your device Message indicatorSetting per line On your phone screen Web Pages, Settings Network Profile Network Configuration Host Name Create an access Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Add a new remote See Using a Shared Line Understanding Additional Configuration OptionsSee Accessing Your User If you Then For more information See Using AutoAnswer Using a Shared LineUsing Cisco See Using BLF to Symptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting Join fails If you are asked to Then Viewing Phone Administration DataCallBack fails Device Information Network or Wlan Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms 106 OL-16131-01 Index OL-16131-01 Page OL-16131-01 PAB OL-16131-01 Page OL-16131-01