Cisco Systems CP7921GAK9RF Using Cisco Extension Mobility

Advanced Call Handling

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 61

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting

tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

• An MLPP-enabled call retains its priority and preemptive status when you:

–

Put the call on hold

–

Transfer the call

–

Add the call to a three-way conference

–

Answer the call using PickUp

• MLPP overrides the Do Not Disturb feature.

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your

own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,

established services, and web-based settings. Your system administrator must configure EM for you.

Want to accept a higher-priority

call

Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone

interrupting your call

You or the other party are receiving a call that must preempt the

current call. Disconnect immediately to allow the higher priority

call to ring through.

If you want to... Then...

Log in to EM 1. Choose > EM Service (name can vary).

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose > EM Service (name can vary ).

2. When prompted to log out, press Yes .

If you... Then...

Contents

Main Page Contents Page Page Page Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 7.0 Using the Phone Shortcut Keys and Buttons Softkey Definitions Entering Text Phone Screen Icons to enter * + - / = \ : ; to enter # ? ( ) [ ] { } Getting Started Using this Guide Finding Additional Information Safety and Performance Information Battery Safety Notices Page Power Outage Regulatory Domains Healthcare Environments Using External Devices Cisco Product Security Overview Accessibility Features Connecting Your Phone Installing or Removing the Phone Battery Charging the Phone Battery Using the AC Power Supply to Charge the Battery Page Using the USB Cable and USB Port on the PC to Charge the Battery Powering On the Phone Setting Username and Passwords Entering and Editing Text Registering with TAPS Accessories for the Cisco Unified Wireless IP Phone 7921G Headset Information Audio Quality Subjective to the User Securing the Phone with a Lock Set and Cable Lock Page An Overview of Your Phone Understanding Buttons and Hardware * Page Page Understanding Phone Screen Features 1 2 Understanding the Home Screen Display Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Using Phone Buttons If you want to... Then... Understanding Lines vs. Calls For more information, see... Understanding Line and Call Icons Icon Line or call state Description Understanding Out-of-Range Alerts Understanding Feature Availability Cleaning the Phone Basic Call Handling Placing a CallBasic Options Page Placing a CallAdditional Options Page Page Answering a Call If you want to... Then... For more information, see... If you want to... Then... For more information, see... Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Forwarding Calls to Another Number Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Speed-Dial Hot Key Line View Speed Dial Using Speed Dial and Fast Dial Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared Lines Remote-in-Use Sharing Call Information and Barging Privacy Understanding Barge Features cBarge and Barge Using Barge Features Preventing Others from Viewing or Joining a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Page Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Using the Application Button Using the Push to Talk Service Using a Handset, Headset, and Speakerphone Page Obtaining Headsets Using AutoAnswer Changing Phone Settings Customizing Rings Customizing Volume Settings Page Customizing the Phone Screen Changing Keypad Settings Using Any Key to Answer the Phone Setting the Keypad to Automatically Lock Changing the Keypad Tones Viewing Your Network Profile List Using Call Logs and Directories Using Call Logs Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Cisco Unified CallManager Release 4.3 and Later Cisco Unified Communications Manager Release 5.1 and Later Page Using the Phone Book on Your Phone Page Page Page Accessing Voice Messages Accessing Your User Options Web Pages Cisco Unified CallManager Release 4.3 and Later User Options Web Pages Logging In to the User Options Web Pages Tips for Navigating the User Options Web Pages Subscribing to Phone Services If you want to... Then, do this after you log in and select your device type... Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages Accessing Your User Options Web Pages Configuring Features and Services on the Web Setting Up Speed Dials on the Web Using Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web Tips, Using the Address Book Synchronization Tool Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Using Cisco WebDialer Page Setting Up Phones and Access Lists for Mobile Connect Page Page Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Symptom Explanation Viewing Phone Administration Data If you are asked to... Then... Page Page Page Index A B C D E F H I K L M N O P Q R S T U V W