Cisco Systems MGX 8220 Cisco TAC Escalation Ce nter

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Cisco MGX 8220 Installation and Configuration
Release 5.0, Part Number 78-6430-03 Rev. D0, November 2003
-Obtaining Technical Assistance
Cisco TAC Escalation Ce nter
The Cisco TAC Escalation Center addresses issu es t hat are classified as priority level 1 o r pr i orit y
level 2 ; th es e cl as sificat ions are assigned when severe net wor k d egrad at ion significantly impacts
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco
TAC engineer will automatically open a cas e.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following
URL:
http://www.cisco.com/warp/pu blic/687/Directory/Dir TAC.shtml
Before calling, please check with your network operatio ns center to determine the level of C isco support
services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). In add it ion, p lea se hav e a v ai labl e your serv ic e a gree men t num ber an d your
product serial number.