-

Obtaining Technical Assistance

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

 

Cisco MGX 8220 Installation and Configuration

xxviii

Release 5.0, Part Number 78-6430-03 Rev. D0, November 2003

Page 29 Page 31
Page 30
Image 30
Cisco Systems MGX 8220 manual Technical Assistance Center, Cisco TAC Web Site
Page 29 Page 31

MGX 8220 specifications

The Cisco Systems MGX 8220 is a versatile, high-performance media gateway that has become an integral component in the telecommunications infrastructure. Designed to facilitate the transition from traditional circuit-switched networks to advanced packet-switched environments, the MGX 8220 supports a wide array of voice, video, and data services, making it an essential tool for service providers and enterprises seeking to enhance their network capabilities.

One of the key features of the MGX 8220 is its robust signaling and media processing capabilities. Equipped with support for both Voice over IP (VoIP) and traditional telephony protocols, this gateway enables seamless integration of different communication formats. It boasts a modular architecture, which allows for the addition or removal of various line cards to meet changing demands and technology advancements. This modularity provides operators with the flexibility to scale their services without significant overhauls to their existing infrastructure.

The MGX 8220 is capable of delivering high-density media handling for a multitude of services. With its support for ATM and IP networks, the gateway can handle TDM (Time-Division Multiplexing) to packet voice conversions efficiently. It is designed to optimize network resources by dynamically allocating bandwidth based on traffic requirements, thus ensuring efficient use of network resources and improved performance.

Another significant characteristic of the MGX 8220 is its enhanced quality of service (QoS) features. This capability ensures that voice and video traffic is prioritized appropriately, minimizing latency and jitter while maximizing overall call quality. By employing sophisticated traffic management techniques, the MGX 8220 can deliver a superior user experience, which is critical for any service provider aiming to offer competitive communication solutions.

Furthermore, the gateway includes built-in security features to protect against unauthorized access and ensure the integrity of sensitive data. This includes encryption for voice and video transmission, as well as support for secure signaling protocols.

Overall, the Cisco Systems MGX 8220 stands out as a comprehensive media gateway solution, providing essential functionalities for modern communication needs. Its combination of modularity, high-density processing, effective QoS management, and security features makes it a compelling choice for organizations looking to modernize their telecommunications infrastructure while ensuring reliability and performance. As businesses continue to evolve and demand more from their networks, the MGX 8220 offers a pathway to future-ready communications.
Top Page Image Contents