Dell 2330D/DN, 2350D/DN Troubleshooting Your Printer

Troubleshooting Your Printer

Frequently Asked Questions (FAQ): Dell™ 2330d/dn and

2350d/dn Laser Printer Issues and Solutions

Paper Problems

Setup Problems

Printing Problems

Error Messages

Print Quality Problems

General Guidelines for Selecting or Loading Print Media

Frequently Asked Questions (FAQ): Mac OS®

Features, Issues, and Solutions

Avoiding Jams and Misfeeds

Calling for Service

Clearing Paper Jams

Frequently Asked Questions (FAQ): Dell™ 2330d/dn

and 2350d/dn Laser Printer Issues and Solutions

How do I install the Dell 2330d/dn and 2350d/dn Laser Printer driver and software in Windows®

via USB or Parallel connection?

See Installing the Printer Drivers.

NOTE: DO NOT connect the printer to the computer using a USB cable and turn on the printer

before trying to install the printer driver.

Why do I get garbled text printed out continuously?

Try any of the following:

Check the USB cable connections between the computer and the printer.1.

Try using a different USB cable, if available.2.

Uninstall and reinstall the Dell 2330d/dn and 2350d/dn Laser Printer driver.3.

Contents

Main Dell2330d/dn and 2350d/dn Laser Printer User's Guide Notes, Notices, and Cautions Page Finding Information Finding Information About the Printer Page About Your Printer Understanding Printer Parts Page Understanding the Operator Panel Choosing the Right Cable Page Operator Panel Menus Menu List Paper Menu Page Page Page Paper Mode Main Menu Page Size/Type Page Page Paper Texture Paper Weight Paper Loading Universal Setup Reports Page Network/Ports Active NIC Mode Network Mode Network Mode Main Menu USB Mode USB Mode Main Menu Parallel Mode Parallel Mode Main Menu Settings General Settings Mode General Settings Mode Main Menu General Settings Mode General Settings Mode Main Menu Cartridge Alarm Power Saver Mode Screen Timeout Page Setup Mode Main Menu Finishing Mode Finishing Mode Main Menu Quality Mode Quality Mode Main Menu Utilities Mode Utilities Mode Main Menu Utilities Mode Utilities Mode Main Menu PostScript Mode PostScript Mode Main Menu PCL Emul Mode PCL Emul Mode Main Menu PCL Emul Mode PCL Emul Mode Main Menu Page Page Installing Optional Hardware Installing the 550-Sheet Optional Drawer Page Installing an Optional Memory Card Page Page Loading Paper Setting the Paper Size and Paper Type Dell 2330d/2350d Laser Printer - Attached Locally to a Computer Dell 2330dn/2350dn Laser Printer - Attached to a Network Loading the 250-Sheet Paper Tray Page Page Page Page Page Using the Multipurpose Feeder Configuring the Multipurpose Feeder Opening the Multipurpose Feeder Page Page Page Linking and Unlinking Trays Linking trays Unlinking trays Setting up for Local Printing Windows Installing the Printer Drivers Installing Additional Printer Drivers Page Installing Additional Printer Software Mac OS X: Adding the Printer in Print Center or Printer Setup Utility Linux Setting up for Network Printing Windows Network Printing Options Supported Printer Drivers Supported Network Printer Ports Direct Attachment With a Network Cable (Using a Print Server) Page Direct Attachment With a Network Cable (No Print Server) Shared Printing Share the Printer Page Install the Shared Printer on Client Computers Point and Print Peer-to-Peer Page Mac OS X: Adding the Printer in Print Center or Printer Setup Utility Page Linux Page Software Overview Status Monitor Center Set IP Address Utility Dell Printer Software Uninstall Utility Driver Profiler Dell Printer Configuration Web Tool Dell Printer Alert Utility Removing and Reinstalling Software Dell Toner Management System Printing Status Window Dell Printer Supplies Reorder Application Page Printing Printing Documents Printing Using the Multipurpose Feeder Printing a Two-Sided Document (Duplex Printing) Printing Multiple Page Images on One Page (N-Up Printing) Printing a Booklet Printing on Envelopes Printing on Letterhead Page Printing a Poster Printing on Transparencies Canceling a Print Job From the Printer Operator Panel From Your Computer Page Maintaining Your Printer Ordering Supplies Printer Attached to a Network Printer Attached Locally to a Computer Storing Supplies Storing Print Media Storing the Toner Cartridge Replacing Supplies Replacing the Imaging Drum Page Replacing the Toner Cartridge Page Cleaning the Exterior of the Printer Page Administrative Support Using the Embedded Web Server Locking the Operator Panel Menus Using the Embedded Web Server Creating an Administrative Password Page Troubleshooting Your Printer Frequently Asked Questions (FAQ): Dell 2330d/dn and 2350d/dn Laser Printer Issues and Solutions Page Setup Problems Computer Problems Verify that your printer is compatible with your computer. Ensure that you have turned on both your printer and your computer. Check the USB cable. If the software installation screen does not appear automatically, install the software manually. Determine if the printer software is installed. Correct communication problems between the printer and the computer. Set your printer as the default printer. Printer won't print and print jobs are stuck in the print queue. Printer Problems Error Messages Page Load Multipurpose Feeder With <Size> Load Multipurpose Feeder With <Type> <Size> Output Bin Full - Remove Paper Page 37 Insufficient Memory to Collate Job 37 Insufficient Defrag Memory Page Page Page Page 200 Paper Jam Page Page Page 233 Paper Jam - Check Duplex Page Page 24x Paper Jam - Check Tray <x> Jam in Tray 1 Page Page General Guidelines for Selecting or Loading Print Media Avoiding Jams and Misfeeds Clearing Paper Jams Paper jam in the paper path Page Page Page Paper Problems Printing Problems Print Quality Problems Print is too dark, or the background is gray. White lines appear on the page. Streaked horizontal lines appear on the page. Streaked vertical lines appear on the page. Page Toner specks appear on the page. Toner rubs off the paper easily when you handle the sheets. Page Page Paper curls badly once it prints and exits to the bin. Frequently Asked Questions (FAQ): Mac OS Features, Issues, and Solutions Mac OS X Features Mac OS X Known Issues and Solutions For Mac OS X version 10.4: For Mac OS X version 10.3: Page Calling for Service Page Specifications Overview Environmental Specifications Emulation, Compatibility, and Connectivity Operating System Support Page MIB Compatibility Print Media Guidelines Media Types and Sizes Font Summary PCL Font List Font Summary PCL Font List Page Page Resident PCL Symbol Sets Page Page Page PS Font List Page Page Cables Certifications Cables Certifications Appendix Dell Technical Support Policy Contacting Dell Warranty and Return Policy Licensing Notice BSD License and Warranty statements GNU License