Troubleshooting Your Printer | Dell 2350D/DN, 2330D/DN guide

Troubleshooting Your Printer

Frequently Asked Questions (FAQ): Dell™ 2330d/dn and

2350d/dn Laser Printer Issues and Solutions	Paper Problems
2350d/dn Laser Printer Issues and Solutions
Setup Problems	Printing Problems
Error Messages	Print Quality Problems
General Guidelines for Selecting or Loading Print Media	Frequently Asked Questions (FAQ): Mac OS®
	Features, Issues, and Solutions
Avoiding Jams and Misfeeds	Calling for Service
Clearing Paper Jams

Frequently Asked Questions (FAQ): Dell™ 2330d/dn

and 2350d/dn Laser Printer Issues and Solutions

How do I install the Dell 2330d/dn and 2350d/dn Laser Printer driver and software in Windows® via USB or Parallel connection?

See Installing the Printer Drivers.

NOTE: DO NOT connect the printer to the computer using a USB cable and turn on the printer before trying to install the printer driver.

Why do I get garbled text printed out continuously?

Try any of the following:

1.Check the USB cable connections between the computer and the printer.

2.Try using a different USB cable, if available.

3. Uninstall and reinstall the Dell 2330d/dn and 2350d/dn Laser Printer driver.

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Dell 2350D/DN, 2330D/DN manual Troubleshooting Your Printer, Why do I get garbled text printed out continuously?

Contents

United States Government Restricted Rights Dell2330d/dn and 2350d/dn Laser Printer Users Guide Model 2330d/dn and 2350d/dn June 2010 SRV HX750 Rev. A03 Finding Information About the Printer Finding InformationWhat are you looking for? Find it here What are you looking for? Understanding Printer Parts About Your PrinterPart Description Part Parallel port Understanding the Operator Panel Use Choosing the Right CableIcon Connection Cable certification Operator Panel Menus Admin MenuMenu List Paper Menu Factory default setting Mode Main MenuMain Menu Main Menu Mode Main Menu Factory default setting Main Menu Mode Main Menu Paper Mode Main Menu You can From this menu JIS B5 Size/Type MP Feeder Size MP Feeder Type Manual Paper Size Manual Paper Type Duplex Size Duplex Type Paper Texture From this Menu You can Paper Weight Paper Loading From this You can Menu Universal Setup Reports Mode Mode Main Menu TCP/IP Network Mode Active NIC ModeNetwork/Ports USB Mode Network Mode Main Menu USB Mode Main Menu ENA Parallel Mode Parallel Mode Main Menu Settings General Settings Mode Main Menu General Settings Mode Power Saver Mode Cartridge AlarmScreen Timeout Wait Timeout Print TimeoutNetwork Job Timeout Jam Recovery Setup Mode Main Menu Finishing Mode Finishing Mode Main Menu Mode Menu Quality Mode Quality Mode Main Menu Utilities Mode Main Menu Utilities ModeMode Menu Mode Main Menu PostScript Mode Main Menu PostScript Mode PCL Emul Mode Main Menu PCL Emul Mode Different source assignments for trays, drawers, and feeders Tray Assign Manual Paper Man Env Installing the 550-Sheet Optional Drawer Installing Optional Hardware Click Control Panel Click Hardware and Sound Click Printers Installing an Optional Memory Card Right-click your Dell Laser Printer model icon Click Properties Click Install Options Click Ask Printer Loading Paper Setting the Paper Size and Paper Type Select Paper Size Dell 2330dn/2350dn Laser Printer Attached to a Network Select Paper Type Loading the 250-Sheet Paper TrayPage Page Loading the 550-Sheet Paper Tray Page Using the Rear Exit Configuring the Multipurpose Feeder Using the Multipurpose FeederOpening the Multipurpose Feeder Mode To load the multipurpose feeder Loading the Multipurpose FeederPage Page Linking trays Linking and Unlinking TraysUnlinking trays Installing the Printer Drivers Setting up for Local PrintingWindows Operating System Use this type of cable Start Settings Printers Installing Additional Printer Drivers Operating System Software Path Select Have Disk Click Install on the Easy Install screen Installing Additional Printer Software Linux Supported Printer Drivers Setting up for Network PrintingSupported Network Printer Ports Network Printing Options IP Printing Shared Printing Direct Attachment With a Network Cable Using a Print Server Click Print Test Direct Attachment With a Network Cable No Print Server Share the Printer Shared PrintingClick Control Panel Click Hardware and Sound WindowsXP default Start menu Point and Print Install the Shared Printer on Client Computers Click Properties Click Print Test Peer-to-Peer Click Network Print Server Click Control Panel Click Hardware and Sound Click Printers If you want to print using IP Printing Open TextEdit in /Applications If you want to print using AppleTalk Printing a Network Setup Status Monitor Center Software Overview Set IP Address Utility Driver Profiler Dell Printer Software Uninstall Utility For more information, see Printing a Network Setup Dell Printer Configuration Web Tool Dell Printer Alert Utility Removing and Reinstalling Software Printing Status Window Dell Toner Management SystemWindows XP, click Start My Computer Dell Printer Supplies Reorder Application Page Printing Documents Printing Printing a Two-Sided Document Duplex Printing Printing Using the Multipurpose Feeder Printing Multiple Page Images on One Page N-Up Click More Page Layout Options Printing a Booklet Printing on Letterhead Printing on EnvelopesPage Printing on Transparencies Printing a Poster From the Printer Operator Panel Canceling a Print JobFrom Your Computer Click Printers Ordering Supplies Maintaining Your PrinterPrinter Attached to a Network Printer Attached Locally to a Computer Storing Print Media Storing SuppliesStoring the Toner Cartridge Click Dell Printers Click your Dell Laser Printer model Replacing the Imaging Drum Replacing SuppliesPage Replacing the Toner Cartridge Page Cleaning the Exterior of the Printer Page Using the Embedded Web Server Administrative SupportLocking the Operator Panel Menus Using the Embedded Click Configuration Creating an Administrative PasswordWeb Server Click Configuration Why do I get garbled text printed out continuously? Troubleshooting Your Printer How do I set up trays to print with legal-size paper? How do I install the optional 550-sheet drawer Tray 2?How do I reset the imaging drum counter? How do I reset factory defaults? Computer Problems Setup Problems Click Programs Click Dell Printers Determine if the printer software is installed Set your printer as the default printer Printer Problems Install Tray x or Cancel Print Job Error MessagesClose Door Load Input Src With Custom Type Name Load Input Src With Type Size Load Input Src With SizeLoad Multipurpose Feeder With Custom Type Name Load Multipurpose Feeder With Custom String Load Multipurpose Feeder With Type Size Load Multipurpose Feeder With SizeOutput Bin Full Remove Paper Invalid Refill, Change Toner Cartridge Insufficient Memory to Support Resource Save FeatureMissing or Defective Cartridge Defective Toner Cartridge Insufficient Defrag Memory Insufficient Memory to Collate Job Memory Full Standard Network Software ErrorComplex Page, Some Data May Not Have Printed Standard USB Port Disabled Standard Parallel Port DisabledToo Many Flash Options Unsupported Tray Too Many Trays AttachedEngine Code CRC Failure Replace Imaging Drum/Replace PC Unit Imaging Drum Life Warning/PC Unit Life WarningToner Low Replace Toner Cartridge Paper Jam Paper Jam Paper Jam Paper Jam Check Duplex Paper Jam Check Duplex Paper Jam Check Duplex Paper Jam Check Duplex Jam in Tray 24x Paper Jam Check Tray Insert the tray Paper Jam Check Multipurpose Feeder General Guidelines for Selecting or Loading Print Media Clearing Paper Jams Avoiding Jams and MisfeedsPaper jam in the paper path Page Paper jam not visible Page Paper Problems Print Quality Problems Printing Problems Print is too dark, or the background is gray Streaked horizontal lines appear on Contains print irregularities Toner specks appear on Print density is uneven Printed pages are blank Feature Malfunction Mac OS X Features Choose File Page Setup Mac OS X Known Issues and SolutionsFor Mac OS X version How do I manage network printers? Why are there duplicates of some of the screen fonts? Why are screen fonts provided?How do I install screen fonts? Calling for Service Page Environmental Specifications SpecificationsOverview 2330d/2350d 2330dn/2350dn Operating System Support Emulation, Compatibility, and ConnectivityPage Print Media Guidelines MIB Compatibility Media Types and Sizes Types WeightSource Media and Size PCL Font List Font Summary Font Name PCL XL Font Bitmap/Scalable Font Name PCL XL Font Bitmap/Scalable Font Name Resident PCL Symbol SetsName Symbol Set Name Symbol Set Name ISO OCR-A OCR-B PostScript Font Character Sets Supported Name PS Font List PostScript Font Name Character Sets Supported PostScript Font Name Character Sets Supported Certifications Cables Dell Technical Support Policy AppendixContacting Dell Ftp.dell.com Warranty and Return Policy Licensing Notice BSD License and Warranty statements General Public License GNU LicensePage Page END of Terms and Conditions GNU Lesser General Public License Page Page Page Page Refrain entirely from distribution of the Library