Troubleshooting
Problem | Possible causes | Possible solutions |
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SIM card error | SIM card malfunction or | Take the SIM card to your |
| damage. | service provider for testing. |
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| The SIM card is inserted | Insert the SIM card properly. |
| improperly. |
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| Dirt or dust on the SIM | Use a soft, dry cloth to |
| card’s metal contacts. | clean the SIM card’s metal |
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| contacts. |
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Poor reception | The network signal is too | Move to a location where |
| weak at your current | the network signal can be |
| location, for example, in a | properly received. |
| basement or near a tall |
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| building. Wireless |
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| transmissions can not |
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| effectively reach it. |
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| The network is busy at the | Avoid using the device at |
| current time (for example, | such times, or try again after |
| during peak times, there | waiting a short time. |
| may be too much network |
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| traffic to handle additional |
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| calls). |
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| You are too far away from a | You can request a service |
| base station for your service | area map from your service |
| provider. | provider. |
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Troubleshooting
