If the device cannot power on due to system corruption, take either of these recovery actions:
Reset your device to the default state
1 Press and hold the power button 
and then touch the Power off option on the screen to turn off the device.
2 Simultaneously press and hold the volume up button 
and volume
down button 
.
3 Without releasing the volume buttons, press and hold the power button, until the device turns on the configuration screen.
4 Press the volume buttons to move the highlight bar on the screen to the Factory reset option.
5 Press the Camera button 
to start the reset process. 6 Wait for the device to reboot.
Start software recovery
1 Take out the microSD card from the device.
2 Connect the microSD card to your computer using a microSD adapter.
3 On your computer, go to support.dell.com and follow the instructions to download the software upgrade package to the microSD card.
NOTE: The device only recognizes the software upgrade package as “Update.pkg”. Rename the downloaded package to “Update.pkg” if it is not named so.
4 Disconnect the microSD card from the computer and install the microSD card into the device.
5 Follow steps 1 to 3 in Reset your device to the default state to turn on the configuration screen.
6 Press the volume buttons to move the highlight bar to the Software upgrade via Update.pkg on SD Card option, and press the Camera button 
to confirm your selection.
7 Press the Camera button 
to confirm and start software recovery.
NOTE: If you wish to cancel software recovery, press the volume down
button 
.
8 Wait for the device to load files and reboot the system.
160
Troubleshooting
