Problem | Possible causes | Possible solutions |
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Shortened standby time | The length of standby time | If you are located in an area |
| is affected by your service | where the network signal is |
| provider’s system | weak, temporarily turn off |
| configuration. The same | your device. |
| device used with different |
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| service providers' systems |
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| does not have the same |
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| length of standby time. |
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| The battery is depleted. In | Use a new battery. |
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| |
| environments, battery life |
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| will be shortened. |
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| If you are not able to | Change your location to |
| connect to the network, the | one where the network is |
| device will continue to send | accessible, or temporarily |
| out signals as it attempts to | turn off your device. |
| locate a base station. Doing |
|
| this consumes battery |
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| power and consequently |
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| shortens standby time. |
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Messaging problems |
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Unable to send or | Your device is in Airplane | Touch the status area on the |
receive text messages. | mode with no wireless | status bar and clear the |
| connectivity. | Airplane mode check box. |
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| The signal strength is not | Try moving to a different |
| strong enough. | location for better signal |
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| reception. |
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Unable to send or | The Internet connection or | Check your network |
receive | the | connection, and confirm |
| configured properly. | with your |
|
| provider if your |
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| setting has been configured |
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| correctly. |
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158
Troubleshooting
