Problem | Possible causes | Possible solutions | |
|
|
| |
Noises during a call | You may be near a strong | Move to another location to | |
| electromagnetic source | reduce the interference | |
| (such as a TV, a microwave | effects. | |
| oven, etc.) during a call. |
| |
|
|
| |
You cannot enable | Your service provider does | Contact your service | |
certain call features | not support these features, | provider. | |
| or you have not applied for |
| |
| services that provide these |
| |
| features. |
| |
|
|
| |
PIN Code is blocked | You have entered an | Contact your service | |
| incorrect PIN code three | provider. If the service | |
| consecutive times. | provider provides the SIM | |
|
| card's PUK code, use the | |
|
| PUK code to unlock the SIM | |
|
| card. | |
|
|
| |
System problems |
|
| |
|
|
| |
Battery does not charge | The battery or battery | Contact the dealer. | |
| charger is damaged. |
| |
|
|
| |
| The device’s temperature is | Adjust the battery charging | |
| below 0°C or higher than | environment to avoid | |
| 45°C. | extreme temperatures. | |
|
|
| |
| Poor contact between the | Check all connectors to | |
| battery and charger. | ensure that all connections | |
|
| have been properly made. | |
|
|
| |
Unable to turn the | The battery is empty. | Charge the device. | |
device on. |
|
| |
The back cover has come | Ensure that the back cover | ||
| |||
| off. | is firmly secured to the | |
|
| device. | |
|
|
| |
| The device system is | See "If the device cannot | |
| corrupted | power on due to system | |
|
| corruption, take either of | |
|
| these recovery actions:" on | |
|
| page 160 for solutions. | |
|
|
| |
| Battery contacts are not | Seek your dealer's help to | |
| clean. | clean the contacts. | |
|
|
| |
The device turns off | The back cover has come | Ensure that the back cover | |
automatically | off. | is firmly secured to the | |
|
| device. | |
|
|
|
Troubleshooting
