Problem

Possible causes

Possible solutions

 

 

 

Noises during a call

You may be near a strong

Move to another location to

 

electromagnetic source

reduce the interference

 

(such as a TV, a microwave

effects.

 

oven, etc.) during a call.

 

 

 

 

You cannot enable

Your service provider does

Contact your service

certain call features

not support these features,

provider.

 

or you have not applied for

 

 

services that provide these

 

 

features.

 

 

 

 

PIN Code is blocked

You have entered an

Contact your service

 

incorrect PIN code three

provider. If the service

 

consecutive times.

provider provides the SIM

 

 

card's PUK code, use the

 

 

PUK code to unlock the SIM

 

 

card.

 

 

 

System problems

 

 

 

 

 

Battery does not charge

The battery or battery

Contact the dealer.

 

charger is damaged.

 

 

 

 

 

The device’s temperature is

Adjust the battery charging

 

below 0°C or higher than

environment to avoid

 

45°C.

extreme temperatures.

 

 

 

 

Poor contact between the

Check all connectors to

 

battery and charger.

ensure that all connections

 

 

have been properly made.

 

 

 

Unable to turn the

The battery is empty.

Charge the device.

device on.

 

 

The back cover has come

Ensure that the back cover

 

 

off.

is firmly secured to the

 

 

device.

 

 

 

 

The device system is

See "If the device cannot

 

corrupted

power on due to system

 

 

corruption, take either of

 

 

these recovery actions:" on

 

 

page 160 for solutions.

 

 

 

 

Battery contacts are not

Seek your dealer's help to

 

clean.

clean the contacts.

 

 

 

The device turns off

The back cover has come

Ensure that the back cover

automatically

off.

is firmly secured to the

 

 

device.

 

 

 

Troubleshooting

157

Page 157
Image 157
Dell STRK7-3107, DELLSTREAK7TMOBILEBLACK user manual 157, Certain call features