Section 11 – Contacting Dukane

Contacting Dukane

Identify Equipment

When contacting Dukane about a service–related problem, be prepared to give the following information:

Model number, line voltage and serial number

Fault/error indicators from the LCD display

Software version (Press INFO. With pointer at System Information, press ENTER to get this data.)

Problem description and steps taken to resolve it

Many problems can be solved over the telephone, so it is best to call from a telephone located near the equipment.

Intelligent Assembly

Solutions

Mailing Address:

Dukane Ultrasonics

 

2900 Dukane Drive

 

St. Charles, IL 60174 USA

 

 

Phone:

(630) 797–4900

 

 

Fax:

 

Main

(630) 797–4949

Service & Parts

(630) 584–0796

 

 

Website

The website has information about our products, processes, solutions, and technical data. Downloads are available for many kinds of literature.

Here is the address for the main website:

www.dukane.com/us/

You can locate your local representative at:

www.dukane.com/us/sales/intsales.htm

Dukane Manual Part No. 403-577-01

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Dukane iQ Series user manual Contacting Dukane, Identify Equipment, Intelligent Assembly Solutions