Appendix B

Troubleshooting

You should not encounter any difficulties as you set up and use your computer, but if anything out of the ordinary happens, refer to this appendix. You can correct most problems by adjusting a cable connection, repeating a software procedure, or resetting the computer.

Besides trying these suggestions, you can run diagnostics checks on the various components of your system. See Appendix C for instructions. If the suggestions here or in Appendix C do not solve the problem, see “Where to Get Help” in the Introduction.

Identifying Your System

When you request technical assistance from your dealer, a qualified service person, or the Epson Customer Resource Center, be ready to provide your computer’s serial number (on its back panel), its configuration (including the type of disk drives, monitor, and option cards), and the names and version numbers of any software programs you are using.

If you are able to use MS-DOS, you can obtain your MS-DOS version number and the version number of your computer’s

ROM BIOS.

If you copied the ROMBIOS.COM file to your hard disk (as described in Chapter 3), follow these steps:

1.At the MS-DOS command prompt, type ROMBIOS and press [Enter. (You may need to log onto the directory where ROMBIOS.COM is stored.) Write down the version number displayed on your screen.

Troubleshooting B-l