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Gateway 9415 Troubleshooting, ■Getting telephone support and training, ■Interpreting error messages and codes, ■Troubleshooting

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Chapter 6

Troubleshooting

■Getting telephone support and training

■Interpreting error messages and codes

■Troubleshooting

If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 118 for more information about how to get help.

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Contents

Gateway 9415 Server Contents Checking Out Your Gateway Server Installing Components Using the BIOS Setup Utility Troubleshooting Server Specifications BIOS Settings Safety, Regulatory, and Legal Information Index Page ■Locating drives, ports, jacks, and controls ■Locating system board components ■Available help resources Front Local Control Panel (LCP) with LCD screen (optional) Back Interior System board Hot-swapbackplanes Getting Help Setting Up Your Server ■Using your server safely ■Installing your server into a cabinet ■Starting and turning off your server ■Setting up your operating system Setting up the hardware Protecting from power source problems Mounting your server into a cabinet To mount your server in a cabinet: Page Page 9 Install a nut bar or mounting nuts on the front cabinet posts - OR “Installing the bezel” on page To install the bezel: Page To remove the server from a cabinet: Starting your server To start the server: When the It means power/sleep LED is Understanding the power-on self-test To turn off the server: Configuring the RJ-45serial port To change the RJ-45serial port configuration to DCD signal support: Setting up the operating system Initial hardware settings Maintaining Your Server ■Caring for your server ■Recording the BIOS configuration ■Managing your server and network Caring for your server Cleaning tips Cleaning the keyboard Cleaning the screen Cleaning the tape drive Preparing for system recovery To record your BIOS configuration: System administration Locking the server To lock the server: Using BIOS security passwords To set the BIOS security passwords: To remove a BIOS security password: Interactions Navigation Description Page Identifying your server To turn on the System ID indicator: Updating the baseboard management controller firmware To update the BMC firmware without boot block update: To update the BMC firmware with boot block update: Page To update the FRU/SDR: Using your System Companion CD Installing Components ■Opening and closing the server case ■Installing and replacing major components Preparing to install components Preventing static electricity discharge Opening the server case To open the server: Page Closing the server case To close the server case: Removing and installing air ducts and air dams To remove the processor air duct: To remove the processor air dam: 5 Follow the instructions in “Installing the processor air duct” on page 6 Follow the instructions in “Closing the server case” on page To install the processor air duct: To remove the power supply air duct: To install the power supply air duct: Installing and removing drives To install a diskette drive in a converted hard drive bay: Page Page To remove a diskette drive from the converted drive bay: To remove a CD or DVD drive: Page To install a CD or DVD drive: Page To install a hot-swaphard drive: Page Configuring the onboard SCSI RAID solution To launch the SCSI RAID BIOS console: To configure the onboard SCSI RAID solution for Integrated Mirroring: To configure the onboard SCSI RAID solution for Integrated Striping: Page Installing memory Supported DDR2-400DIMM populations Memory online sparing To install or replace memory: Installing and removing PCI expansion cards To remove and reinstall the PCI riser assembly: “Removing and installing a PCI expansion card” on page “Removing and installing a PCI riser connector” on page Removing and installing a PCI riser connector To remove and install a PCI riser connector: To remove and install a PCI expansion card: 5 Open the PCI retention clip on the PCI riser card assembly Close the PCI card retention clip See the card’s documentation for software installation procedures Replacing fans and fan modules To replace a fan in the fan module: To replace the system (PCI) fan: Connect the fan cable to the connector on the power distribution board To replace a power supply fan: 7 Connect the fan cable to the connector on the power distribution board Installing a processor To replace a processor: 5 Loosen the four captive screws (one on each corner of the heatsink) “Removing the processor air dam” on page 9 Before inserting the processor into the socket, make sure that: The processor release lever is open all the way (135° from the closed position) Page Installing an Intel Management Module (IMM) To install an Intel Management Module (IMM): 6 Find the IMM connector on the left back portion of the system board “Updating the FRU/SDR” on page Replacing a power supply module To replace a power supply module: Page Replacing the power distribution board To replace the power distribution board: Page Page Replacing the hot-swapbackplane To replace the hot-swapbackplane: Page Replacing the CMOS battery To replace the battery: Page Replacing the control panel module To remove the control panel module: Page To install the control panel module: To reconfigure the LCP control panel module tray: Replacing the sub-bezel To replace the sub-bezel: Replacing the system board To replace the system board: 9 Remove the 7 screws that secure the system board to the server Page Page Page Using the BIOS Setup Utility ■Opening the BIOS Setup utility ■Updating the BIOS ■Resetting the BIOS settings to their factory defaults ■Resetting the BIOS passwords Opening the BIOS Setup utility To open the BIOS Setup utility: Updating the BIOS To update the BIOS: To manually select the BIOS boot partition: Recovering the BIOS To recover the old BIOS: To manually recover the BIOS: Page Resetting the BIOS To reset the BIOS using the power and reset buttons: To reset the BIOS using the system board jumper: Resetting BIOS passwords To clear the BIOS password(s): Page Troubleshooting ■Getting telephone support and training ■Interpreting error messages and codes ■Troubleshooting Telephone support Telephone numbers Tutoring and training Safety guidelines Error messages Invalid password Memory errors were detected while the system started up Memory size error Missing operating system System Event Log Full Troubleshooting Battery replacement Remove the top panel by following the instructions in Beep codes Beeps Troubleshooting steps Page Additional beep codes provided by optional Intel Management Modules Beep Codes LED information LED Name Function Diagnostic LEDs POST code checkpoints ESC Page Bootblock initialization code checkpoints Bootblock recovery code checkpoints Page DIM code checkpoints BIOS The settings in the BIOS Setup utility are not retained CD drive Your server does not recognize a CD or the CD drive Your CD drive tray does not open Hard drive You receive a “Non-systemdisk” or “disk error” error message Your server does not recognize a SCSI drive You are having problems with a SATA drive To repair the master boot record: The color is not uniform A horizontal line or wire is visible across the monitor screen Power You press the power button, but the server does not turn on When you turn on the server, it makes several short beeps Processor Your server does not recognize a new processor Page Server Specifications System specifications System board specifications Environmental specifications Electronic specifications PCI interrupt routing in PIC mode Page Additional specifications BIOS Settings To view all BIOS settings: Page Page Page Page Page Boot Security Page Server Page Server (Cont’d) (F10) BIOS submenu BIOS 2nd level submenu IDE (Cont’d) USB (cont’d) Page ■Safety information ■Legal and Regulatory Information Important safety information Replacement parts and accessories Regulatory compliance statements FCC declaration of conformity Canada Industry Canada (IC) Unintentional emitter per ICES-003 Page Laser safety statement Notices Index Numerics