Troubleshooting Guide
S y s t e m ( i n c l u d i n g W i r e l e s s )
| SYMPTOM |
| POSSIBLE CAUSE |
| REMEDY |
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1. | Transmitter signal | 1a. | Transmitter not properly powered. | 1a | Check or change transmitter's battery. |
| not received at | 1b. | Transmitter is located too far from RF | 1b. | Move transmitter or RF receiver. |
| control. | ||||
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| receiver. |
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| 1c. | There is metal shielding between | 1c. | Check for large metal obstructions, then relocate |
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| transmitter and RF receiver. |
| transmitter if necessary. |
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| 1d. | Transmitter is malfunctioning. | 1d. | Verify by activating control with another, |
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| similar transmitter. If O.K. now, return |
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| defective transmitter. |
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| 1e. | Transmitter No. (zone) is not | 1e. | Verify programming. |
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| programmed. |
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2. | Transmitter zone | 2a. | Transmitter zone type (ZT) is set to 00 | 2a. | Set ZT to a valid active zone type in field ✻56. |
| number appears |
| (Not Used). |
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| during Transmitter | 2b. | Transmitter battery not installed. | 2b. | Install proper battery. |
| Sniffer mode, but | 2c. | 5800 System transmitter not "entered" in | 2c. | "Enter" unit in field ✻56 or ✻83. |
| does not clear. | ||||
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| system. |
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3. | Low battery message |
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| on keypad. |
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3a. | "Low Bat" (no zone Nos.) | 3a. | System battery is low or missing. | 3a. | Replace system battery. |
3b. | "Low Bat" + "00". | 3b. | Remote RF keypad/button battery is low. | 3b. | Replace battery in the RF keypad. |
3c. | "Low Bat" + "nn". | 3c. | Transmitter for zone “nn” has a low | 3c. | Replace the battery in the displayed |
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| battery. |
| transmitter. |
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| 3d. | Standard- or | 3d. | Ensure that battery is properly connected. |
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| connected to wrong receptacle. |
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4. | Periodic beep(s) from | 4a. | System is in Test mode. | 4a. | Enter Code + OFF to exit Test mode. |
| keypad. | 4b. | A transmitter low battery has occurred | 4b. | Enter Code + OFF and replace the battery. |
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| and is displayed. |
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| 4c. | A supervision fault has occurred. | 4c. | Check the transmitter indicated. Restore |
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| communication to the receiver to cancel the |
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| condition. |
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| 4d. | System low battery | 4d. | Replace system battery |
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5. There is no response | Put control in Test mode. If zone does not |
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| to a transmitter in | respond, try operating the tamper switch or |
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| normal operation, | another input to the transmitter. |
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| although zone | 5a. | If another input causes the zone to be | 5a. | Delete input's serial number (not the zone), and |
| number clears during |
| displayed, the wrong input was "entered" |
| enter the proper input (see field ✻56). |
| Transmitter Sniffer |
| when programming. |
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| mode. | 5b. | If no response at all from this | 5b. | Determine which transmitter is programmed for |
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| transmitter, this physical transmitter |
| this zone and reprogram as necessary. |
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| has not been entered by the system. |
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| Transmitter Sniffer display is being |
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| cleared by another unit programmed for |
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| this zone. |
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6. | Nuisance or phantom | 6a. | Sensors not properly installed, wired, or | 6a. | Check installation to see if in accordance with |
| alarm. |
| monitored. |
| established procedure. |
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| 6b. | Universal transmitter (5817) | 6b. | Check programming switches on transmitter. |
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| programmed wrong. |
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7. | Intrusion alarm for | 7a. | Protected door or window opened while | 7a. | Check with all occupants of protected home. |
| no apparent reason. |
| system armed. |
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| 7b. | Improper user operation of exit/entry | 7b. | Check setting of entry and exit delays. |
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| delays. |
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| 7c. | Magnets located too far from switches, | 7c. | Check all openings for proper switch and |
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| and/or doors and windows not properly |
| magnet orientation. |
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| aligned. |
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