Enww | HP 640n Print Server specs

138 Chapter 7 Troubleshoot the HP Jetdirect print server

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HP 640n Print Server manual Enww

Contents

HP Jetdirect Print Servers Page HP Jetdirect Print Servers Trademark Credits Table of contents Mac OS network installation IPX/SPX 121 105125 139 165 175 179193 211 Introducing the HP Jetdirect print server Supported print servers Supported network protocols 2Supported network protocols Authentication EAP/802.1X port-based authenticationSecurity protocols Snmp IP and IPX Supplied manuals Wireless print server authenticationIPsec/Firewall Firmware upgrades Firmware installation toolsHP support HP online support Product accessibility Product registration HP Web Jetadmin see HP Web Jetadmin on 1Software SolutionsOperating Environment Function Remarks HP software solutions summary HP Web Jetadmin HP Jetdirect Printer Installer for UnixSystem requirements Install HP Web Jetadmin software Configure and modify a deviceRemove HP Web Jetadmin software Verify HP Web Jetadmin installation and provide access Microsoft-supplied software Http// IPaddress /ipp/port# Mac OS network installation Novell-supplied softwareSoftware tools Use Bonjour Mac OS X Verify network configuration Test the configuration Enww IPv6 configuration IPv6 address introduction IPv6 address configuration Link-local address Stateful addresses Stateless addressesUse DNS Server-based and manual TCP/IP configuration IPv4 IPv4 configurationTools and utilities Default IP address is not assigned Default IP address IPv4Default IP address is assigned Default IP on wireless and wired print servers Default IPv4 address configuration optionsDefault IPv4 parameter Dhcp requests enable/disable Default IPv4 behavior TCP/IP configuration tools Advantages of using BOOTP/TFTP Use BOOTP/TFTP IPv4Configure the print server using BOOTP/TFTP on Unix Configure the Bootp server Systems using network information service NISBootptab file entries IPv4 1Tags supported in a BOOTP/DHCP boot file RFC Description Tftp configuration file entries IPv4 Example HP Jetdirect Tftp configuration file 2TFTP configuration file parametersGeneral TCP/IP Main TCP/IP Print Options Ftp-printing or ftp-config,ftp Ipp-printing or ipp-config,ippLpd-printing or lpd-config,lpd Defaultq TCP/IP Other Settings TCP/IP Access ControlTCP/IP Raw Print Ports Bonjour-config Slp-keep-aliveSlp-client-mode Syslog-protocol Idle-timeout User-timeout or telnet-timeoutCold-reset Icmp-ts-config Default-ip Default-ip-dhcpSnmp-config Auth-trap or authentication-trap Ipx-config or ipx/spx Trap-dest or trap-destinationTrap-dest ip-address community name port number Ipx-unit-name Other Settings AppleTalk Unix systems Use Dhcp IPv4Support Use Rarp IPv4 Discontinue Dhcp configurationMicrosoft Windows systems Use the arp and ping commands IPv4 Laserjet1 Use Telnet IPv4 Arp -s IP address LAN hardware address Ping IP address Create a Telnet connection Typical Telnet session Telnet command line interface default Telnet user interface options 3Telnet Commands and Parameters Command Description User Control Commands Wireless 802.11 Main Passphrase command Ampdu AggregationNetwork-type Desired-ssid Dot11-switch-time Psk-passphraseEncryption Wep-key-method Wireless Diagnostics Roam-threshold00a0f8387af7 Host-name Ipsec-config Firewall-config Tftp ServerTftp Filename Hpnp/printer1.cfg Domain-name support.hp.com Printer1.support.hp.comPri-dns-svr Pri-wins-svr TCP/IP LPD Queues TCP/IP Other AllowSyslog-svr To 1440 Enable Bonjour Domain Name User-timeout Ftp-download Gw-disable Ews-configTcp-mss TCP/IP Diagnostics Snmp Traps Phase Ipx-modePjl-banner Ipx-banner Other 1000t-pause-conf 1000t-ms-confNetwork-select Web JetAdmin URL Web JetAdmin NameMenu Interface Support-contact 1Example Using the Menu Interface Use Telnet to remove an IP address Use the printer control panel Use the HP Embedded Web ServerMove to another network IPv4 Enww HP Embedded Web Server V .xx.nn.xx Supported HP Web Jetadmin version RequirementsView the HP Embedded Web Server Compatible Web browsers View the HP Embedded Web Server Operating notes HP Jetdirect Home tab1HP Jetdirect Home Page Items Networking tab Device tabs Wireless Station Configuration sectionDiagnostics section 2Networking Menu Items 3Wireless Station configuration parameters Network Name Ssid RefreshAd Hoc Network peer-to-peer Channel WEP Enterprise WPA-Personal WPA WiFi Protected AccessHpSecureNetwork Restore Defaults WPA-Enterprise Summary tab TCP/IP Settings4TCP/IP Summary tab Network Identification tab 5TCP/IP Network Identification tab TCP/IPv4 tab 6TCP/IPv4 tab TCP/IPv6 tab 7TCP/IPv6 tab Config Precedence tab 8TCP/IP Config Precedence tab Advanced tab 9TCP/IP Advanced tab Proxy Server Password DisableDefault IP Manually Configured Network Settings 10IPX/SPX tab settings AppleTalk 11AppleTalk tab settings AppleTalk EnableAppleTalk Name Type 12SNMP tab settings Misc. Settings Other Settings13Miscellaneous Settings Certificate Mgmt Service Web Services PrintLink settings Locally Administered Address Firmware Upgrade ServiceLPD Queues Bonjour Highest Priority 14LPD Queues tab settings Queue NamePrepend String Name Append String Name Default Queue Name Queue TypeRaw or text String Name Security Settings Select Language 15Wizard Security Levels Security Level Description Basic Security Restore Defaults Security Level Description Enhanced SecurityRecommended Custom Security Authorization Admin. AccountPrinter Password Synchronization Certificates Configure certificates 16Certificate configuration screens Install Certificate Certificate Validity PeriodEncryption Key Length Certificate Information Examples Install Certificate or Install CA Certificate screensDomain Name myprinter.mydepartment.mycompany.com Access Control Examples Web Mgmt Mgmt. ProtocolsSnmp Enable Print Protocols Enable Print ServicesOther 17Other protocols 802.1X Authentication Enable Device DiscoveryMight be disabled without notification Naming Resolution 18802.1X configuration settings Device Announcement Agent Other Links Enww IPsec/Firewall configuration V .xx.nn.xx 1Firewall Policy 1IPsec/Firewall Policy Default Rule example All IPv4 Addresses All Jetdirect Print ServicesIPsec security associations SA HP Jetdirect IPsec/Firewall wizard 2Limitations to rules, templates and services Limitations to rules, templates and servicesLimit Specify Address Template Create Address Template Specify Service Template Create Service Template4Create Service Template 3Create Address Template Manage Services Manage Custom Services5Manage Services 6Manage Custom Services Specify Action Specify IPsec/Firewall Template Create IPsec Template Identity Authentication7Create IPsec Template 8Identity Authentication KerberosCertificates Certificates on 10Kerberos Settings Kerberos Settings9Kerberos IKEv1/IKEv2 Phase 2 / Quick Mode IPsec Protocols IKEv1/IKEv2 Phase 1 Authentication11IKEv1/IKEv2 Phase 1 Authentication Advanced IKE Settings 12IKEv1/IKEv2 Phase 2 / Quick Mode Settings IPsec Protocols13Advanced IKE Settings IPsec Protocols Manual Keys Manual Keys 14IPsec Protocols Manual Keys15Manual Keys Value for an SA to use for packets received by the device Configure Microsoft Windows systems AuthenticationRule Summary Key Format 1Summary of HP Jetdirect security features IP Administrator PasswordSecure Embedded Web Server Management IPsec/Firewall IPv4 Access Control List Authentication and EncryptionTelnet Control IPv4/IPv6 Snmp v1/v2c Set Community Name IP/IPX Configuration Precedence Table HP Web Jetadmin IPv4 Password and ProfilesPrinter Control Panel Lock Limit access to security features 2Settings for Access ControlMedium High Troubleshoot the HP Jetdirect print server Reset to factory defaults Example Cold reset using the service menu Reset to factory defaults Disable an HP Jetdirect embedded print server V .xx.nn.xx General troubleshooting Troubleshooting chart assess the problem Procedure 1 Verify the printer is on and online Procedure 2 Print an HP Jetdirect configuration Procedure 3 Resolve printer display error messages Procedure 4 Resolve printer network communication problems Telnet IP address port Enww Unable to communicate during initial setup Troubleshooting wireless print serversUnable to communicate after initial setup My configured channel does not match the configuration Symptoms Improving reception and performanceFirmware download failure Corrective actions Enww HP Jetdirect configuration pages HP Jetdirect configuration Status field error messagesConfiguration page format 1Configuration Page Sections Configuration page messages HP Jetdirect Configuration/General Information2HP Jetdirect Configuration/General Information MessageDescription Wireless station settings Message Description 3802.11 Wireless station settings Security Settings Admin Password IPsecFirewall Cert Expires Network Statistics Total Packets ReceivedUnicast Packets Received BAD Packets Received TCP/IP protocol information TCP/IP configuration informationIPv4 section Default Gateway Config byIP Address Subnet Mask IPv6 section IPv4 Section IPX/SPX protocol information IPX/SPX configuration informationIPv6 Section AppleTalk protocol information Novell/NetWare parametersCN=ljpserver.OU=support.OU=mycity.OU=mycompany Error messages 11 AppleTalk configuration information12 DLC/LLC configuration information DLC/LLC protocol information 13Error messages Error Code and Message Description LAN Error Retry Faults LAN Error no LinkbeatNetwork Reconfig Must Reboot Disconnected Unable to Login Unable to SET PasswordDisconnecting SPX Timeout 2B NDS ERR Unable to Login 2C NDS AuthenticationError Error NDS PS Printer List Error Novram Error 4D CF ERR Access List4F Tftp Remote Error Tftp Local Error BAD BOOTP/DHCP Reply BAD Bootp TAG SizeBOOTP/RARP in Progress BOOTP/DHCP in Progress Dhcp Lease Timers AdjustedHP Jetdirect Security Trying to Connect to 2HP Jetdirect Security 14General Information Current IPsec status Local IP addresses IPsec Error LogIPsec Statistics IKE Stats IPsec Rules16IPsec statistics 17IKE Statistics Available Network Services IPsec Security Associations SA table18IPsec Security Associations SRC LPD printing Requirements for configuring LPD About LPDTable A-1LPD programs and protocols Purpose of Program LPD setup overview Set up IP parametersSet up print queues Print a test file Configure print queues for BSD-based systems LPD on Unix systems Use SAM to configure print queues HP-UX systems Example jetdirect1 LPD on Microsoft Windows Server 2003/2008 systems Print a test file Install TCP/IP software Verify the configuration Add LPR compatible printer window Configure a network LPD printer LPD on Microsoft Windows XP systemsPrint from Microsoft Windows clients Add Microsoft Windows optional networking components Create an LPR port for an installed printer Click Start, Printers and Faxes Print files Use FTP printingFTP connections Control connection FTP login Data connection Commands Table B-1User commands for HP Jetdirect FTP serverCommand Description End the FTP session Example FTP Session PORT1 HP Jetdirect control panel menus V .xx.nn.xx Graphical control panel menus Table C-1HP Jetdirect EIO Menu on Graphical Control PanelMenu item Sub-menu item Values and Description Ssid Configure Keys Transmit Key ResetEnable IPv4 Settings Config Method Manual Settings Default IPIPv6 Settings Enable Dhcp Renew DHCPv6 Policy Proxy ServerProxy Port Frame Type AppleTalk Enable Reset SecuritySecurity Print Sec IPsec or Firewall Enable Wipe Code VerificationLAN HW Test Http Test Timeout Snmp TestData Path Test Select All Tests Ping Results Packets SentPackets Received Percent Lost Link Speed Print Protocols Classic control panel EIO menus Table C-2HP Jetdirect EIO Menu on Classic Control PanelMenu Item Description CFG Network CFG IPX/SPX Menu ItemWEB Security IpsecFirewall Code Verification Enww Open source licensing statements GSOAP Expat XML Parser CURL Copyright and Permission Notice GNU General Public License GNU General Public License GNU General Public License Enww No Warranty END of Terms and Conditions GNU Lesser General Public License GNU Lesser General Public License Enww Enww Enww Enww Enww GNU Lesser General Public License OpenSSL license OpenSSLOriginal SSLeay license OpenSSL Appendix D Open source licensing statements Index See also Gateway NDS Novram Error Total Packets Rcvd Enww Page Hewlett-Packard Development Company, L.P