General troubleshooting

Troubleshooting chart - assess the problem

Figure 7-1Assessing the Problem

Is the Printer

 

 

See Procedure 1

On and Online?

 

 

NO

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

Can you print

 

 

See Procedure 2

a Configuration

 

 

Page?

NO

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

Does the

 

 

 

printer control panel

 

 

See Procedure 3

display a "READY"

 

 

message?

NO

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

Does an

 

 

 

"I/O Card Ready"

 

 

See Chapter 8

message appear on

 

 

 

 

 

 

the config

NO

page?

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

Is the

 

 

 

printer

 

 

See Procedure 4

communicating

 

 

 

 

with the

NO

network?

 

 

 

YES

 

 

 

 

If the problem persists, see your

 

 

 

 

 

 

 

 

 

network documentation.

ENWW

General troubleshooting 129

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Image 139
HP 640n Print Server manual General troubleshooting, Troubleshooting chart assess the problem