Troubleshooting, Ethernet problems | HP 6800 specs

HP Deskjet 6800 series printer

11 Troubleshooting

•Ethernet problems

•Wireless communication problems

•Printer is not printing

•Paper jam

•Paper problems

•Print quality is poor

•Document is misprinted

•Photos are not printing correctly

•Banners are not printing correctly

•Borderless printing problems

•Error messages

•Printer lights are on or flashing

•Document prints slowly

•PictBridge problems

•If you continue to have problems

11.1 Ethernet problems

Printer does not print

Print an HP Report page.

If the HP Report page does not print, verify the following:

•The printer is set up and powered on.

•The print cartridges are installed correctly.

•The printer is on and the paper tray is loaded.

•The printer is free of paper jams.

If any of these items are problems,, then see the printer is not printing page. If the HP Report page does print, try the following steps:

Link light

If the printer still does not print, then look at the Link light on the back of the printer:

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HP 6800 manual Troubleshooting, Ethernet problems, Printer does not print, Print cartridges are installed correctly

Contents

HP Deskjet 6800 series printer Special features Printer features Getting startedButtons and lights Rear USB port Wired Ethernet port Optional accessories Buttons and lights Tray optionalReport Page button Network icon Print Cartridge Status lights Power button and lightPrint Cancel button Resume button and light Paper trays TrayTray Out tray Out tray Photo/envelope feeder Envelopes Photos Postcards Envelopes Photos Postcards Using print cartridges Print cartridgesReplacing print cartridges Ink-backup mode Ink-backup mode output Exiting ink-backup mode Automatic Paper-Type Sensor Connecting a digital camera Connecting to the printerWireless networking Wireless networking Wired networking Wireless networking basics Wi-FiAdapters and access points Access points Infrastructure mode Ad hoc mode Reducing interference in a wireless networkWireless network examples Infrastructure mode Under Connection, click Wireless Wireless network settingsAd hoc mode Open the printers embedded Web server EWS Ad hoc Infrastructure Mixed wired and wireless Wireless profilesWireless security Printing Mixed wired and wireless networks Infrastructure networks Example Network name Ssid AtworkAthome Printer is configured for network1 Laptop is configured for network2 Wireless security Laptop is reconfigured for network1Infrastructure networks Wireless security basics Authentication and encryptionAuthentication Encryption Types of encryption AES Tkip Configuring the printer to use WPA Wi-Fi Protected Access WPAWPA is a network feature Under Connections, click Wireless Configuring the printer to use WEP Wired equivalent privacy WEPWEP is a network feature WEP keys Wireless Status light Configuring the printer for an open systemInstalling the printer on a wireless network Open system Signal Strength indicator Report Page button Network iconPrint an HP Report Disabling and enabling the wireless radio Wireless radioHow the wireless radio works Disabling the wireless radio Printing an HP Report Enabling the wireless radioHP Report Selecting the language Understanding the HP Report General informationAutomatic AutoIP or Dhcp Wireless Infrastructure Ad hoc Signal Strength 1-5 highest Embedded Web server EWS Miscellaneous Resetting the printer to the factory default settings Networking glossary numbers Page Page Page Wired Ethernet networking Hardware Hubs, switches, and routersEthernet basics Cables Ethernet network examples Network communicationInternet connections IP address Shared internet connection with a PC acting as a gateway DSL or cable Internet connection without a gateway Installing the printer on an Ethernet network Connecting the printer to an Ethernet networkEthernet network without an Internet connection Installing the printer software Printer is installed on the network Ethernet lights Previous installationsSoftware installation Link light Activity light Printing photos from a digital camera PictBridge PictBridge printing PictBridge problems Images in a connected digital camera do not print PictBridge lights are flashing Configuring the printer to feed paper from the accessory Re-configuring the printer to feed paper from the In tray Enhancing your photos Printing photos from a computerEnhancing your photos PictBridge HP digital photography options Using the HP digital photography options dialog boxPhotoREt Opening the HP digital photography options dialog box Maximum dpi Exif Print Paper typePaper/Quality Type is Printing borderless photos GuidelinesPage Installing the photo print cartridge Using the photo print cartridgePhoto print cartridge Using advanced color settings Storing the photo print cartridge Color management Gray photo print cartridge Installing the gray photo print cartridgeUsing the gray photo print cartridge Printing black-and white-photos Storing and handling photo paper Printing a black-and-white photoPrinting a color photo in black and white Storage Saving money when printing photosSmall borderless photos Handling Preparing to print Large borderless photos Orientation Portrait or Landscape Panoramic borderless photos Preparing to print Small photos with a white border Printing Large photos with a white border Panoramic photos with a white border Printing Printing other documents Printing tipsPrinter software Paper type Automatic or Plain paper Print quality Paper source Grayscale printing Letters Documents Print quality Paper source Envelopes Print quality Paper source Two-sided printing Postcards Type is Automatic or Plain paper Brochures Paper type Automatic or Plain paper Paper source Upper trayLearn to print borderless brochures Greeting cards Print quality Grayscale printing Two-sided printing Source is Upper tray Transparencies Print quality Grayscale printing Labels Index cards and other small media Booklets Left edge booklet Right edge booklet Posters Banners Source is Upper tray Type is Automatic or Plain paper Iron-on transfers HP Deskjet 6800 series printer Save time Printing tipsPrinting shortcuts Same money Use General everyday printing to print quickly General everyday printingPhoto printing-borderless Documents Mail Presentation printing Photo printing-with white bordersTwo-sided, duplex, printing Fast/economical printing Using a print task quick set Print task quick sets Deleting a print task quick set Using the 250-Sheet Plain Paper Tray AccessoryCreating a print task quick set Paper/Quality Source is Setting the printer default settings Printing in grayscale Setting the page order Printing collated copies Automatic Two-Sided Printing Accessory Automatic two-sided printing Book binding Auto Two-Sided Print Accessory with Small Paper TrayBinding type Book binding Tablet binding Tablet binding Print on both sides drop-down list, click Automatically Manual two-sided printing Binding type Book binding Tablet binding Printing multiple pages on a single sheet of paper Portrait Landscape Print preview Using the Automatic Paper-Type Sensor Selecting a paper type Selecting a print quality Selecting a specific paper type Resizing a document Printing on different paper sizeShrink or enlarge text and graphics on the printed Shrinking or enlarging text and graphics Click Scale to fit Watermarks Applying an existing watermark to a document Creating or changing a watermark Printing a borderless brochure Printing a different first Load paper Select the Use different paper for check box Click First Click Upper tray in the Source is box Click Other pages Setting a custom paper size Defining a custom paper sizeClick Upper tray in the Source is box Tray Accessory With Small Paper Tray Selecting a paper sourceTray Paper/Quality Source is Using Whats This? help Printer softwarePrinter Properties dialog box Device Status window Not operational over a wireless connection To close the Device Status window, click Close window Print cartridges MaintenanceInstalling print cartridges Print cartridge combinations Installation instructions Ink back-up mode 130 Page Automatically cleaning print cartridges Aligning print cartridgesCalibrating color Manually cleaning the print cartridges Gathering cleaning suppliesPreparing to clean View estimated ink levels Cleaning instructionsPrinting a test Click the Estimated Ink Level tab Removing ink from skin and clothing Maintaining print cartridgesStoring print cartridges Maintaining the printer body Printer toolbox Print cartridges are installed correctly TroubleshootingEthernet problems Printer does not print Activity light Wireless communication problems Cannot open the printers embedded Web server EWS Check the Wireless Status light Printer has the wrong network settings Open the Wireless Access Points WAP configuration utilityInfrastructure network Ad hoc network Radio signal is weak Authentication Type Encryption Wireless Access Point filters MAC addresses Printer has the wrong network settings Check the printer lights Printer is not printingVerify the following Check the printer cable connection Paper jam Printer prints on multiple sheets at once Paper problemsAccessories? Printer will not feed paper Streaks and missing lines Other paper problemsPrint quality is poor Print is faded Blank pages print Adjust the ink volume and dry timeClick the Advanced features button Too much or too little ink appears on Document is misprinted Photos are not printing correctly Check the printer properties Colors are tinted or incorrectPrint quality Best Part of the photo is faded Fading occurs on the edges of a photoFading occurs near the edges of a photo Borderless printing problems Banners are not printing correctlyCheck the software Part of the photo is faded Streaks appear in a light portion of a photo Image is printed at an angle Printout has an unwanted border For most photo paper typesFor photo paper with a tear-off tab Ink smears Out of paper message Error messagesError message there was an error writing to LPT1 appears If the In tray or optional lower tray contains paper Printer lights are on or flashing All lights are flashing Power-cord lightDocument prints slowly Multiple software applications are open Printer is in ink-backup mode If you continue to have problemsBest or maximum dpi print mode is selected Printer driver is outdated Optional accessories Automatic Two-Sided Printing Accessory duplexer Installing the duplexer Enabling the duplexer Printing a booklet automatically Guidelines HP Deskjet 6800 series printer Option for two-sided printing cannot be selected Binding margin is in the wrong place Skew second side of printed Media weightColors look faded Media sizes 12.2 250-Sheet Plain Paper Tray Accessory Installing the 250-Sheet Plain Paper Tray Accessory Loading the 250-Sheet Plain Paper Tray Accessory Two parts Setting the paper size Page Loading paper 174 Weight Auto Two-Sided Print Accessory with Small Paper Tray Print two-sided documents automatically HP Deskjet 6800 series printer Printing postcards Guidelines Small photos Guidelines Paper Type Plain paper Paper Source Rear tray 180 Envelopes Guidelines Source is Rear tray HP Deskjet 6800 series printer Page Option for two-sided printing cannot be selected Duplexing specifications Small paper tray specificationsPage Paper AccessoriesSupplies USB cables Environmental statement SpecificationsPrinter specifications Reduction and elimination Print cartridge recovery Energy consumption 191 Acknowledgements Terms and conventionsHewlett-Packard company notices Terms HP Deskjet 6800 series printer 193