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HP 6800 manual Wireless communication problems, Cannot open the printers embedded Web server EWS

Models: 6800

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HP Deskjet 6800 series printer

Cannot open the printer's embedded Web server (EWS)

Verify the following:

•You are not using a phone cord to connect the printer to the network

•The Ethernet cable is securely connected to the printer.

•The network hub, switch, or router is on and working properly.

•The computer that you are using is connected to the network.

If you still cannot access the printer's EWS, then follow these steps:

1.Print an HP Report page.

2.Find the printer's IP address.

3.Launch your Internet browser.

Note: Use Microsoft Internet Explorer 5.0 or higher or Netscape 4.75 or higher.

4. Enter the printer's IP address in the address box, then press Enter.

A personal software firewall is blocking communication between the printer and the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the personal firewall might block communication between the computer and the printer.

If you cannot communicate with the printer, try disabling the personal firewall. If you are still unable to communicate with the printer, then re-enable the firewall.

If disabling the firewall allows you to communicate with the printer, you might want to assign the printer a static IP address and then re-enable the firewall. To assign the printer a static IP address, see the network guide that came with the printer.

11.2 Wireless communication problems

Print an HP Report page.

If the HP Report page does not print, verify the following:

•The printer is set up and powered on.

•The print cartridges are installed correctly.

•The printer is on and the paper tray is loaded.

•The printer is free of paper jams.

If any of these items are problems, then see the printer is not printing page. If the HP Report page does print, try the following steps:

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HP 6800 manual Wireless communication problems, Cannot open the printers embedded Web server EWS

Contents

HP Deskjet 6800 series printer Special features Buttons and lights Printer featuresGetting started Rear USB port Wired Ethernet port Optional accessoriesReport Page button Network icon Buttons and lightsTray optional Power button and light Print Cancel buttonPrint Cartridge Status lights Resume button and lightTray Out tray Paper traysTray Out tray Photo/envelope feeder Envelopes Photos PostcardsEnvelopes PhotosPostcards Replacing print cartridges Using print cartridgesPrint cartridges Ink-backup mode Ink-backup mode outputExiting ink-backup mode Automatic Paper-Type SensorConnecting to the printer Wireless networkingConnecting a digital camera Wireless networking Wired networkingAdapters and access points Wireless networking basicsWi-Fi Access points Reducing interference in a wireless network Wireless network examplesInfrastructure mode Ad hoc mode Infrastructure modeWireless network settings Ad hoc modeUnder Connection, click Wireless Open the printers embedded Web server EWSWireless profiles Wireless securityAd hoc Infrastructure Mixed wired and wireless PrintingMixed wired and wireless networks Infrastructure networksExample Athome Network name SsidAtwork Printer is configured for network1 Laptop is configured for network2Infrastructure networks Wireless securityLaptop is reconfigured for network1 Authentication Wireless security basicsAuthentication and encryption Encryption Types of encryptionAES Tkip Wi-Fi Protected Access WPA WPA is a network featureConfiguring the printer to use WPA Under Connections, click WirelessWired equivalent privacy WEP WEP is a network featureConfiguring the printer to use WEP WEP keysConfiguring the printer for an open system Installing the printer on a wireless networkWireless Status light Open systemSignal Strength indicator Print an HP Report Report Page buttonNetwork icon Wireless radio How the wireless radio worksDisabling and enabling the wireless radio Disabling the wireless radioEnabling the wireless radio HP ReportPrinting an HP Report Selecting the languageAutomatic AutoIP or Dhcp Understanding the HP ReportGeneral information Wireless Infrastructure Ad hocSignal Strength 1-5 highest Embedded Web server EWS MiscellaneousResetting the printer to the factory default settings Networking glossary numbers Page Page Page Wired Ethernet networking Hubs, switches, and routers Ethernet basicsHardware CablesNetwork communication Internet connectionsEthernet network examples IP addressShared internet connection with a PC acting as a gateway DSL or cable Internet connection without a gatewayEthernet network without an Internet connection Installing the printer on an Ethernet networkConnecting the printer to an Ethernet network Installing the printer software Printer is installed on the networkPrevious installations Software installationEthernet lights Link lightActivity light Printing photos from a digital camera PictBridgePictBridge printing PictBridge problems Images in a connected digital camera do not printPictBridge lights are flashing Configuring the printer to feed paper from the accessory Re-configuring the printer to feed paper from the In trayPrinting photos from a computer Enhancing your photosEnhancing your photos PictBridgeUsing the HP digital photography options dialog box PhotoREtHP digital photography options Opening the HP digital photography options dialog boxMaximum dpi Paper/Quality Type is Exif PrintPaper type Printing borderless photos GuidelinesPage Photo print cartridge Installing the photo print cartridgeUsing the photo print cartridge Using advanced color settings Storing the photo print cartridgeColor management Installing the gray photo print cartridge Using the gray photo print cartridgeGray photo print cartridge Printing black-and white-photosPrinting a color photo in black and white Storing and handling photo paperPrinting a black-and-white photo Saving money when printing photos Small borderless photosStorage HandlingPreparing to print Large borderless photos Orientation Portrait or LandscapePanoramic borderless photos Preparing to print Small photos with a white border Printing Large photos with a white border Panoramic photos with a white border Printing Printer software Printing other documentsPrinting tips Paper type Automatic or Plain paper Print quality Paper source Grayscale printingLetters Documents Print quality Paper sourceEnvelopes Print quality Paper source Two-sided printingPostcards Type is Automatic or Plain paperLearn to print borderless brochures BrochuresPaper type Automatic or Plain paper Paper source Upper tray Greeting cards Print quality Grayscale printing Two-sided printingSource is Upper tray Transparencies Print quality Grayscale printingLabels Index cards and other small media Booklets Left edge booklet Right edge booklet Posters Banners Source is Upper tray Type is Automatic or Plain paperIron-on transfers HP Deskjet 6800 series printer Printing tips Printing shortcutsSave time Same moneyGeneral everyday printing Photo printing-borderlessUse General everyday printing to print quickly Documents MailPhoto printing-with white borders Two-sided, duplex, printingPresentation printing Fast/economical printingUsing a print task quick set Print task quick setsUsing the 250-Sheet Plain Paper Tray Accessory Creating a print task quick setDeleting a print task quick set Paper/Quality Source isSetting the printer default settings Printing in grayscaleSetting the page order Printing collated copies Automatic Two-Sided Printing Accessory Automatic two-sided printingAuto Two-Sided Print Accessory with Small Paper Tray Binding typeBook binding Book binding Tablet bindingTablet binding Print on both sides drop-down list, click AutomaticallyManual two-sided printing Binding type Book bindingTablet binding Printing multiple pages on a single sheet of paper Portrait LandscapePrint preview Using the Automatic Paper-Type Sensor Selecting a paper typeSelecting a print quality Selecting a specific paper typeShrink or enlarge text and graphics on the printed Resizing a documentPrinting on different paper size Shrinking or enlarging text and graphics Click Scale to fitWatermarks Applying an existing watermark to a documentCreating or changing a watermark Printing a borderless brochure Printing a different first Load paperSelect the Use different paper for check box Click First Click Upper tray in the Source is box Click Other pagesClick Upper tray in the Source is box Setting a custom paper sizeDefining a custom paper size Tray Tray Accessory With Small Paper TraySelecting a paper source Paper/Quality Source is Printer Properties dialog box Using Whats This? helpPrinter software Device Status window Not operational over a wireless connection To close the Device Status window, click Close windowMaintenance Installing print cartridgesPrint cartridges Print cartridge combinationsInstallation instructions Ink back-up mode130 Page Calibrating color Automatically cleaning print cartridgesAligning print cartridges Preparing to clean Manually cleaning the print cartridgesGathering cleaning supplies Cleaning instructions Printing a testView estimated ink levels Click the Estimated Ink Level tabStoring print cartridges Removing ink from skin and clothingMaintaining print cartridges Maintaining the printer body Printer toolbox Troubleshooting Ethernet problemsPrint cartridges are installed correctly Printer does not printActivity light Wireless communication problems Cannot open the printers embedded Web server EWSCheck the Wireless Status light Infrastructure network Ad hoc network Printer has the wrong network settingsOpen the Wireless Access Points WAP configuration utility Radio signal is weak Authentication Type EncryptionWireless Access Point filters MAC addresses Printer has the wrong network settingsPrinter is not printing Verify the followingCheck the printer lights Check the printer cable connectionPaper jam Paper problems Accessories?Printer prints on multiple sheets at once Printer will not feed paperOther paper problems Print quality is poorStreaks and missing lines Print is fadedAdjust the ink volume and dry time Click the Advanced features buttonBlank pages print Too much or too little ink appears onDocument is misprinted Photos are not printing correctlyPrint quality Best Check the printer propertiesColors are tinted or incorrect Fading occurs near the edges of a photo Part of the photo is fadedFading occurs on the edges of a photo Check the software Borderless printing problemsBanners are not printing correctly Part of the photo is faded Streaks appear in a light portion of a photo Image is printed at an angleFor photo paper with a tear-off tab Printout has an unwanted borderFor most photo paper types Ink smears Error messages Error message there was an error writing to LPT1 appearsOut of paper message If the In tray or optional lower tray contains paperPrinter lights are on or flashing Power-cord light Document prints slowlyAll lights are flashing Multiple software applications are openIf you continue to have problems Best or maximum dpi print mode is selectedPrinter is in ink-backup mode Printer driver is outdatedOptional accessories Automatic Two-Sided Printing Accessory duplexerInstalling the duplexer Enabling the duplexer Printing a booklet automaticallyGuidelines HP Deskjet 6800 series printer Option for two-sided printing cannot be selected Binding margin is in the wrong placeMedia weight Colors look fadedSkew second side of printed Media sizes12.2 250-Sheet Plain Paper Tray Accessory Installing the 250-Sheet Plain Paper Tray AccessoryLoading the 250-Sheet Plain Paper Tray Accessory Two parts Setting the paper size Page Loading paper 174 Weight Auto Two-Sided Print Accessory with Small Paper Tray Print two-sided documents automaticallyHP Deskjet 6800 series printer Printing postcards Guidelines Small photos Guidelines Paper Type Plain paper Paper Source Rear tray180 Envelopes Guidelines Source is Rear tray HP Deskjet 6800 series printer Page Option for two-sided printing cannot be selected Duplexing specifications Small paper tray specificationsPage Accessories SuppliesPaper USB cablesSpecifications Printer specificationsEnvironmental statement Reduction and eliminationPrint cartridge recovery Energy consumption191 Terms and conventions Hewlett-Packard company noticesAcknowledgements TermsHP Deskjet 6800 series printer 193