Solve image-quality problems

Print quality examples

The following examples depict Letter-size paper that has passed through the product short-edge first. These examples illustrate problems that would affect all the pages that you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples.

Problem

Cause

Solution

Print is light or faded.

The media might not meet

Use media that meets HP specifications.

HP specifications.

 

 

 

One or more toner cartridges might be

Print the Supplies status page to check

defective.

the remaining life.

 

Replace any low toner cartridges.

 

 

 

The product is set to override the

Replace any low toner cartridges.

 

 

 

Replace [color] message and to continue

 

 

 

 

printing.

 

 

 

 

 

 

 

 

 

 

 

 

 

The print density settings might have

Set the print density setting to 0.

 

 

 

been changed.

 

 

 

 

 

 

 

 

 

The product might need to be

Run a calibration.

 

 

 

calibrated.

 

 

 

 

Toner specks appear.

The media might not meet HP

Use only media that meets

 

 

 

specifications.

HP specifications.

 

 

 

 

 

 

 

 

The paper path might need cleaning.

Clean the paper path. See the complete

 

 

 

 

version of the English service manual.

 

 

 

 

 

 

 

 

One or more of the cartridges might be

Try to verify the color of the toner specks

 

 

 

leaking.

and check the cartridge for leaks.

 

 

 

 

 

 

 

 

The cartridge waste tank might be

Check for error code 10.98.XX in the

 

 

 

overfilled.

event log. The XX portion of the code

 

 

 

 

 

 

 

identifies the cartridge (00 is black, 01

 

 

 

 

is cyan, 02 is magenta, 03 is yellow). If

 

 

 

 

the error was logged, replace the

 

 

 

 

appropriate cartridge.

 

 

 

Dropouts appear.

A single sheet of print media might be

Try reprinting the job.

 

 

 

defective.

 

 

 

 

 

 

 

 

 

The moisture content of the paper is

Try different paper, such as high-quality

 

 

 

uneven or the paper has moist spots on

paper that is intended for color laser

 

 

 

its surface.

printers.

 

 

 

 

 

 

 

 

The media is flawed. The media

Try different paper, such as high-quality

 

 

 

manufacturing processes can cause

paper that is intended for color laser

 

 

 

some areas to reject toner.

printers.

 

 

 

 

 

 

 

 

 

 

192 Chapter 2 Solve problems

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