Solve image-quality problems
Print quality examples
The following examples depict
Problem | Cause | Solution |
Print is light or faded.
The media might not meet | Use media that meets HP specifications. |
HP specifications. |
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One or more toner cartridges might be | Print the Supplies status page to check |
defective. | the remaining life. |
| Replace any low toner cartridges. |
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| The product is set to override the | Replace any low toner cartridges. |
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| Replace [color] message and to continue |
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| printing. |
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| The print density settings might have | Set the print density setting to 0. |
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| been changed. |
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| The product might need to be | Run a calibration. |
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| calibrated. |
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Toner specks appear. | The media might not meet HP | Use only media that meets | ||
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| specifications. | HP specifications. |
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| The paper path might need cleaning. | Clean the paper path. See the complete |
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| version of the English service manual. |
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| One or more of the cartridges might be | Try to verify the color of the toner specks |
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| leaking. | and check the cartridge for leaks. |
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| The cartridge waste tank might be | Check for error code 10.98.XX in the |
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| overfilled. | event log. The XX portion of the code |
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| identifies the cartridge (00 is black, 01 |
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| is cyan, 02 is magenta, 03 is yellow). If |
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| the error was logged, replace the |
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| appropriate cartridge. |
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Dropouts appear. | A single sheet of print media might be | Try reprinting the job. | ||
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| defective. |
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| The moisture content of the paper is | Try different paper, such as |
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| uneven or the paper has moist spots on | paper that is intended for color laser |
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| its surface. | printers. |
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| The media is flawed. The media | Try different paper, such as |
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| manufacturing processes can cause | paper that is intended for color laser |
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| some areas to reject toner. | printers. |
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192 Chapter 2 Solve problems | ENWW |