HP M475 CE863A manual Solve performance problems, Factors affecting print performance

Solve performance problems

Factors affecting print performance

Problem	Cause	Solution
Pages print but, are totally blank.	The sealing tape might still be in the	Verify that the sealing tape has been
	toner cartridges.	completely removed from the toner
		cartridges.
	The document might contain blank	Check the document that you are
	pages.	printing to see if content displays on all
		of the pages.
	The product might be malfunctioning.	To check the product, print a
		Configuration page.
Pages print very slowly.	Heavier media types can slow the print	Print on a different type of media.
NOTE: The product print speed is	job.
	Complex pages can print slowly.	Proper fusing might require a slower
effected by various factors (for example,
media size or page complexity).		print speed to ensure the best print
		quality.
	Paper type not set correctly.	Select the type to match the paper.
Pages did not print.	The product might not be pulling media	Ensure paper is loaded in the tray
	correctly.	correctly.
		If the problem persists, you might need
		to replace the pickup rollers and the
		separation pad.
	The media is jamming in the device.	Clear the jam.
	The USB cable might be defective or	●	Disconnect the USB cable at both
	incorrectly connected.		ends and reconnect it.
		●	Try printing a job that has printed
			in the past.
		●	Try using a different USB cable.
	Other devices are running on your	The product might not share a USB port.
	computer.	If you have an external hard drive or
		network switchbox that is connected to

the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer.

202 Chapter 2 Solve problems ENWW