Solve performance problems
Factors affecting print performance
Problem | Cause | Solution | ||
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Pages print but, are totally blank. | The sealing tape might still be in the | Verify that the sealing tape has been | ||
| toner cartridges. | completely removed from the toner | ||
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| cartridges. | ||
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| The document might contain blank | Check the document that you are | ||
| pages. | printing to see if content displays on all | ||
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| of the pages. | ||
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| The product might be malfunctioning. | To check the product, print a | ||
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| Configuration page. | ||
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Pages print very slowly. | Heavier media types can slow the print | Print on a different type of media. | ||
NOTE: The product print speed is | job. |
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Complex pages can print slowly. | Proper fusing might require a slower | |||
effected by various factors (for example, | ||||
media size or page complexity). |
| print speed to ensure the best print | ||
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| quality. | ||
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| Paper type not set correctly. | Select the type to match the paper. | ||
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Pages did not print. | The product might not be pulling media | Ensure paper is loaded in the tray | ||
| correctly. | correctly. | ||
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| If the problem persists, you might need | ||
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| to replace the pickup rollers and the | ||
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| separation pad. | ||
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| The media is jamming in the device. | Clear the jam. | ||
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| The USB cable might be defective or | ● | Disconnect the USB cable at both | |
| incorrectly connected. |
| ends and reconnect it. | |
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| ● | Try printing a job that has printed | |
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| in the past. | |
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| ● | Try using a different USB cable. | |
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| Other devices are running on your | The product might not share a USB port. | ||
| computer. | If you have an external hard drive or | ||
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| network switchbox that is connected to | ||
the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer.
202 Chapter 2 Solve problems | ENWW |