Solve problems receiving faxes

●The fax does not respond

●An error message displays on the control panel

●A fax is received but does not print

●Sender receives a busy signal

●No dial tone

●Cannot send or receive a fax on a PBX line

The fax does not respond

The fax has a dedicated phone line

●Set the Answer Mode option to the Automatic setting from the control panel.

a.Touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Basic Setup menu.

d.Open the Answer Mode menu.

e.Select the Automatic setting.

An answering machine is connected to the product

●Set the Answer Mode option to the TAM setting and plug the answering machine into the “telephone” port.

a.Touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Basic Setup menu.

d.Open the Answer Mode menu.

e.Select the TAM setting.

If the TAM setting is unavailable, set the Answer Mode option to the Automatic setting.

●Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set.

a.Touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Basic Setup menu.

234 Chapter 2 Solve problems

ENWW