Problem | Cause | Solution |
Text or graphics are skewed on the printed page.
The media might be loaded incorrectly. | Ensure that the paper or other print |
| media is loaded correctly and that the |
| media guides are not too tight or too |
| loose against the stack. |
|
|
The media might not meet HP | Use a different paper, such as high- |
specifications. | quality paper that is intended for color |
| laser printers. |
The printed page contains wrinkles or creases.
The media might be loaded incorrectly. | Verify that the media is loaded correctly |
| and that the media guides are not too |
| tight or too loose against the stack. |
| Turn over the stack of paper in the input |
| tray, or try rotating the paper 180° in |
| the input tray. |
|
|
The media might not meet HP | Use a different paper, such as high- |
specifications. | quality paper that is intended for color |
| laser printers. |
Toner displays around the printed characters.
The media might be loaded incorrectly. | Turn over the stack of paper in the tray. |
|
|
If large amounts of toner have scattered | Use a different paper, such as high- |
around the characters, the paper might | quality paper that is intended for color |
have high resistivity. | laser printers. |
An image that displays at the top of the page (in solid black) repeats farther down the page (in a gray field).
Software settings might affect image | In your software program, change the |
printing. | tone (darkness) of the field in which the |
| repeated image displays. |
| In your software program, rotate the |
| whole page 180° to print the lighter |
| image first. |
|
|
The order of images printed might affect | Change the order in which the images |
printing. | are printed. For example, have the |
| lighter image at the top of the page, and |
| the darker image farther down the |
| page. |
|
|
A power surge might have affected the | If the defect occurs later in a print job, |
device. | turn the device off for 10 minutes, and |
| then turn on the device to restart the |
| print job. |
|
|
| Use |
| severity of the defect |
ENWW | Solve |