Problem

Cause

Solution

Text or graphics are skewed on the printed page.

The media might be loaded incorrectly.

Ensure that the paper or other print

 

media is loaded correctly and that the

 

media guides are not too tight or too

 

loose against the stack.

 

 

The media might not meet HP

Use a different paper, such as high-

specifications.

quality paper that is intended for color

 

laser printers.

The printed page contains wrinkles or creases.

The media might be loaded incorrectly.

Verify that the media is loaded correctly

 

and that the media guides are not too

 

tight or too loose against the stack.

 

Turn over the stack of paper in the input

 

tray, or try rotating the paper 180° in

 

the input tray.

 

 

The media might not meet HP

Use a different paper, such as high-

specifications.

quality paper that is intended for color

 

laser printers.

Toner displays around the printed characters.

The media might be loaded incorrectly.

Turn over the stack of paper in the tray.

 

 

If large amounts of toner have scattered

Use a different paper, such as high-

around the characters, the paper might

quality paper that is intended for color

have high resistivity.

laser printers.

An image that displays at the top of the page (in solid black) repeats farther down the page (in a gray field).

Software settings might affect image

In your software program, change the

printing.

tone (darkness) of the field in which the

 

repeated image displays.

 

In your software program, rotate the

 

whole page 180° to print the lighter

 

image first.

 

 

The order of images printed might affect

Change the order in which the images

printing.

are printed. For example, have the

 

lighter image at the top of the page, and

 

the darker image farther down the

 

page.

 

 

A power surge might have affected the

If the defect occurs later in a print job,

device.

turn the device off for 10 minutes, and

 

then turn on the device to restart the

 

print job.

 

 

 

Use non-glossy media to help reduce the

 

severity of the defect

ENWW

Solve image-quality problems 195