Problem

Cause

Solution

 

 

 

 

 

Marks repeatedly appear at even

The device is not set to print on the type

In the printer driver, select the Paper tab

 

intervals on the printed side of the page.

of media on which you want to print.

and set Type is to match the type of

 

 

 

 

paper on which you are printing. Print

 

 

 

 

speed might be slower if you are using

 

 

 

 

heavy paper.

 

 

 

 

 

 

 

 

Internal parts might have toner on them.

The problem typically corrects itself after

 

 

 

 

a few more pages.

 

 

 

 

 

 

 

 

The paper path might need cleaning.

Clean the paper path.

 

 

 

 

 

 

 

 

The fuser might be damaged or dirty.

To determine if the fuser has a problem.

 

 

 

 

 

 

 

Print-quality diagnostics page.

Clean the paper path.

A toner cartridge might have a problem. To determine which cartridge has a problem. Print the print-quality diagnostics page.

Marks repeatedly appear at even intervals on the unprinted side of the page.

Internal parts might have toner on them.

The problem typically corrects itself after

 

a few more pages.

 

 

The paper path might need cleaning.

Clean the paper path.

 

 

The fuser might be damaged or dirty.

To determine if the fuser has a problem.

 

Print the print-quality diagnostics page.

 

Clean the paper path.

The printed page contains misformed characters.

The media might not meet HP

Use a different paper, such as high-

specifications.

quality paper that is intended for color

 

laser printers.

 

 

If characters are incorrectly formed so

Verify that the problem also occurs on

that they produce a wavy effect, the

the configuration page.

laser scanner might need service.

 

The printed page is curled or wavy.

The device is not set to print on the type

In the printer driver, select the Paper tab

of media on which you want to print.

and set Type is to match the type of

 

paper on which you are printing. Print

 

speed might be slower if you are using

 

heavy paper.

 

 

The Service menu item Less Paper Curl is

Use the control-panel menus to change

set to Off.

the setting.

 

 

The media might not meet HP

Use a different paper, such as high-

specifications.

quality paper that is intended for color

 

laser printers.

 

 

Both high temperature and humidity can

Check the device environment.

cause paper curl.

 

194 Chapter 2 Solve problems

ENWW