Problem | Cause | Solution |
Vertical streaks or bands appear on the page.
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
One or more toner cartridges might be | Print the Supplies status page to check |
defective. | the remaining life. |
| Replace any low toner cartridges. |
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The product is set to override the | Replace any low toner cartridges. |
Replace [color] message and to continue |
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printing. |
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The amount of background toner shading becomes unacceptable.
Extreme dry (low humidity) conditions | Check the device environment. |
can increase the amount of background |
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shading. |
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The extended print mode setting is | Try the print job again using the Transfer |
incorrect. | extended print mode, Dry paper setting. |
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One or more toner cartridges might be | Replace any low toner cartridges. |
defective. |
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The product is set to override the | Replace any low toner cartridges. |
Replace [color] message and to continue |
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printing. |
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| Smooth media shows more background | Think about using rougher media. |
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| than plain media |
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Toner smears appear on the media. | The media might not meet HP | Use only media that meets | ||
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| specifications. | HP specifications. |
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| If toner smears appear on the leading | Clean the media guides. |
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| edge of the paper, the media guides are | Clean the paper path. |
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| dirty, or debris has accumulated in the | |
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| print path. |
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The toner smears easily when touched. | The device is not set to print on the type |
| of media on which you want to print. |
In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper.
| The media might not meet HP | Use only media that meets |
| specifications. | HP specifications. |
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| The paper path might need cleaning. | Clean the paper path. |
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ENWW | Solve |