5.Make sure that the correct port or product is selected.

a.From the list of printers on your computer, right-click the name of this product, click Properties, and then open the Ports tab.

b.Click the Configure Port button to verify that the IP address matches the IP address listed on the Run Network Test report.

6.Make sure that your computer is working correctly. If necessary, restart your computer.

The wireless product loses communication when connected to a VPN

●Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

●Make sure the wireless router is turned on and has power.

●The network might be hidden. However, you can still connect to a hidden network.

The wireless network is not functioning

1.To verify if the network has lost communication, try connecting other devices to the network.

2.Test network communication by pinging the network.

a.Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd.

b.Type ping followed by the service set identifier (SSID) for your network.

c.If the window displays round-trip times, the network is working.

3.Make sure that the router or product connects to the same network that your computer connects to.

a.Open the Reports menu, and select the Configuration Report item to print the report.

b.Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer.

c.If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for your product.

210 Chapter 2 Solve problems

ENWW