Recommended action
Check the memory chip. If it is broken or damaged, replace the cartridge.
Verify that the cartridge is installed in the correct location.
Reinstall the toner cartridge.
Turn off and then turn on the product.
If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message displays, then there is an engine problem. If a different 10.100X message displays, replace the cartridge.
If the problem is not solved, replace the cartridge.
49 Error, Turn off then on
Description
The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.
Recommended action
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.
50.x Fuser Error
Description
The product has experienced an internal hardware error.
Recommended action
1.Turn off the power by using the power switch, and then wait at least 30 seconds.
2.If a surge protector is being used, remove it. Connect the product directly into the wall socket.
3.Turn on the power and wait for the product to initialize.
If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.
52 Scanner Error
Description
The product has experienced an internal hardware error.
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