Color image defects
This section describes issues that can occur when you print in color.
Problem | Cause | Solution |
Only black is printing when the document should be printing in color.
Color mode is not selected in your | Select color mode instead of gray scale |
program or printer driver. | mode. |
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The correct printer driver might not be | Select the correct printer driver. |
selected in the program. |
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|
The device might not be correctly | Print a configuration page to check |
configured. | whether color displays on the |
| configuration page. |
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The color supply is out and the Color | Replace the color supply. |
Supply Out menu setting is set to |
|
Continue Black. |
|
One or more colors are not printing, or are inaccurate.
Sealing tape might be on the toner | Verify that the sealing tape has been |
cartridges. | completely removed from the toner |
| cartridges. |
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|
The media might not meet HP | Use a different paper, such as high- |
specifications. | quality paper that is intended for color |
| laser printers. |
|
|
The device might be operating in | Verify that the device environment is |
excessively humid conditions. | within humidity specifications. |
|
|
One or more toner cartridges might be | Replace any low toner cartridges. |
defective. |
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|
|
The product is set to override the | Replace any low toner cartridges. |
Replace [color] message and to continue |
|
printing. |
|
One or more of the cartridges might not Remove and reinstall the cartridges. have been engaged properly by the
print engine.
A color is printing inconsistently after you load a new toner cartridge.
Another toner cartridge might be | Remove the toner cartridge for the color |
defective. | that is printing inconsistently and |
| reinstall it. |
|
|
The product is set to override the | Replace any low toner cartridges. |
Replace [color] message and to continue |
|
printing. |
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196 Chapter 2 Solve problems | ENWW |